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Thomas Cahill is an accomplished and results-driven Customer Success Leader with a proven track record of driving exceptional customer experiences, maximizing customer satisfaction, and delivering revenue growth. With 12 years of experience in customer success leadership roles, Thomas possesses a deep understanding of the software industry, supply chain industry, and a passion for building strong customer relationships.Throughout his career, Thomas has consistently demonstrated his ability to lead high-performing customer success teams and develop strategic initiatives that align with business goals. He has a hands-on approach to customer success, actively engaging with customers to understand their unique needs and ensuring their success throughout their journey. By implementing best-in-class customer success practices, Thomas has successfully increased customer retention rates, reduced churn, and improved overall customer satisfaction scores.Thomas's leadership style is characterized by his ability to motivate and inspire cross-functional teams, fostering a collaborative and customer-centric culture. He excels at building strong relationships with stakeholders at all levels, from customers to executives, and leverages these relationships to drive customer advocacy and loyalty. Thomas is known for his exceptional communication skills, enabling him to effectively convey complex concepts and strategies to both internal and external stakeholders.In addition to his extensive customer success expertise, Thomas brings a strong business acumen to the table. He understands the importance of aligning customer success strategies with overall business objectives, driving revenue growth, and maximizing customer lifetime value. Thomas has a track record of developing and implementing innovative programs and initiatives that have resulted in increased upsell and cross-sell opportunities, as well as improved customer retention and expansion rates.Thomas consistently stays abreast of industry trends and emerging technologies, allowing him to adapt and evolve customer success strategies to meet the changing needs of customers in the software industry.With his passion for customer success, proven leadership capabilities, and deep industry knowledge, Thomas is well-positioned to make a significant impact as a Customer Success Leader. He is eager to leverage his expertise to drive customer success initiatives, build long-lasting customer relationships, and contribute to the overall growth and success of a forward-thinking organization.
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Sr. Customer Success ManagerProject44 Apr 2024 - PresentChicago, Il, Us -
Customer Success ManagerProject44 Aug 2023 - PresentChicago, Il, Us
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Customer Success DirectorTrurating Jun 2022 - Jul 2023London, England, GbNurtured a systemic approach to Customer Success in the existing business model. Incorporated cost-effective automation strategies to enhance over productivity of CS. Managed the fastest growing book of business in the TruRating Global Markets. • Optimized company-wide communication through strategic development of Salesforce Instance. • 100% renewal rate for multi-year contract renewals for all North American clientele• Partnered closely with product development teams to bring the Voice of Customer into revitalizing the Dashboard experience and created Customer Advisory Board. • Increased product utilization from 70% to 90% globally• Implemented Client Lifetime Value initiatives within the North American Market• Expertise in Salesforces, Hubspot, Monday.com, Azure, Snowflake, Freshdesk -
Customer Success ManagerCognitops Jun 2021 - May 2022Austin, Texas, UsStrategize, design, and implement Customer Success organization within the business by combining people, process, and systems to ensure best in class service of a high touch B2B SASS product.• Created and implemented automated processes to help streamline the on-boarding experience, reducing Time to Revenue by 25%• Initialized the digitization of the client experience across Tech-Touch, SMB, and Enterprise clientele• 100% client retention• Managed the technical workstream of mapping Warehouse Management Systems to our core product with the assistance of development team.• Individual contributor role• Expertise in Salesforce, Pipedrive, GuideCX, Gainsight, & Hubspot -
Sr. Client Onboarding ManagerWare2Go Apr 2020 - Jun 2021Atlanta, Georgia, UsResponsible for leading and managing client facing implementations and providing client training and support. Client consultation, product presentation, coordinating project plans, and managing client expectations after Point of Sale.• Reduced Time to Revenue by 45% • Created automated processes to help streamline the on-boarding experience• Managed team of 3• Partnering with Solutions Architects and Product Development to streamline the implementation of our Software to several mainstream shipping platforms (Amazon Seller Fulfilled Prime, Shopify, BigCommerce, etc)• Expertise in SalesForce, GuideCX, & ChurnZero -
Culture Committee Client Success ChairWare2Go Apr 2019 - Jun 2021Atlanta, Georgia, UsForm a company culture from ground up with Executive Leadership Support.• Remodeled from traditional culture (mission/vision/values to a more updated Commitment/Behavior Culture)• Enacted and reformed company policy to suit all departments and fill legal standard• Build Leadership development through Culture Exercises
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Customer Success ManagerWare2Go Nov 2018 - Oct 2020Atlanta, Georgia, UsDevelop a trusted advisor relationship with key stakeholders to ensure a close and successful business relationship. • After contract operations management and implementation projects for existing and new merchants• Share of Wallet Growth average of 30% quarter over quarter• Outlined/implemented Account Executive, Sales Engineers, and Customer Success playbook and refined business evaluation tools for startup success• On-boarded and trained new employees for successful starts in the following roles; Account Executive, Customer Success Manager, Customer Support Specialist, Director of Sales, Director of Customer Success, Marketing Analyst, Warehouse OPEX• Managed team of 6
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Account Development Manager- National AccountsJ.B. Hunt Transport, Inc. Dec 2017 - Nov 2018Lowell, Ar, UsEstablish highly effective relationships with senior executives and key decision makers to ensure a close and successful long-term business relationship. • Day to Day operational oversight of Intermodal, Dedicated, Over the Road, Brokerage, and new business startup operations. • Primary point of contact for the C-suite of the Client (on-site)• Responsible for 25% revenue growth of a $100M Revenue generating customer.• Managing cross-departmental team of 50• System expertise in SalesForce, Microsoft Dynamics 365, Oracle -
Final Mile Services- Account ManagerJ.B. Hunt Transport, Inc. Oct 2016 - Dec 2017Lowell, Ar, UsResponsible for business operations management, manager and staff development, customer relationship, and P&L for a new business concept for JB Hunt operations• Startup for JB Hunt Non-Asset operations for Macy’s White Glove delivery fleet• Defined and executed carrier education programs for new business owners• Total operations earnings of $5M/year• Managed a team of 30
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Business Systems Analyst- Implementation ManagerJ.B. Hunt Transport, Inc. Nov 2013 - Oct 2016Lowell, Ar, UsAnalyze current business systems and operations specific to Final Mile Services and provide innovative solutions for deficiencies. Responsible for key pilot programs for business improvements listed below. Excelled in support role for Final Mile operations and trusted source of expertise in warehousing and overall Final Mile operations. 90-100% Travel required• Manhattan SCALE-2015- $500,000 in cost savings• Dispatch Track- Pilot program- EPOD Technology Introduction to Final Mile Services• J.J. Keller E-Logging- Pilot Program
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Final Mile Services- Operations SupervisorJ.B. Hunt Transport, Inc. Sep 2011 - Nov 2013Lowell, Ar, UsResponsible for day to day account operations, driver personnel, equipment, and customer service for the 4th largest Final Mile account. Cross-trained in the areas of warehousing, payroll, routing/dispatching, customer service, P&L analysis, Safety, and Retention.• Manages vacation and time-off requests based on driver, company and customer needs.• Works with billing, payroll and special reporting requirements as related to the dedicated business.• Attends/ Leads quarterly safety meetings.• Assists the Account Manager and provides administrative support as required by all operations of the Dedicated account.• Coordinates with Recruiting Department to assist and insure that candidates are informed and prepared to join the Final Mile Operations team. Involved with Orientation of drivers as necessary.• Coordinates hiring of additional drivers with appropriate Recruiting Department personnel. Conducts training as needed.• Provides weekly recaps and management reports to appropriate managers.• Travels as necessary.• Reduced cost in warehouse operations; $50,000 year over year cost savings• Educated new managers in training specific to warehouse operations• Traveled for national Final Mile account coverage (50% travel)
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Deli AssociateWinn-Dixie Jun 2007 - Aug 2011Jacksonville, Fl, UsUphold all levels of safety and sanitation in the Deli Department. Maintain the upmost quality of food served within the deli. Keep a high standard of customer service. Assist in the ordering of inventory as well as inventory controlling processes. Assist in creating labor work schedules based off of departmental sales. Create customer awareness through sales and promotional activities throughout the department. -
PresidentMarketing And Logistics Association Aug 2010 - May 2011Facilitate industry tours (Port of Mobile, Hyundai Manufacturing, International Paper, and G.E.)Coordinate the UWF Logistics Education and Professional Luncheon compromised of 25 logistics professionals meeting with 25 top logistics students.Create and maintain budget for MLA as well as be approved by Student Government Association.
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StudentUniversity Of West Florida 2009 - 2011Pensacola, Fl, Us
Thomas Cahill Skills
Thomas Cahill Education Details
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Uwf Lewis Bear Jr. College Of BusinessSales Management -
Pensacola Junior CollegeBusiness Focus
Frequently Asked Questions about Thomas Cahill
What company does Thomas Cahill work for?
Thomas Cahill works for Project44
What is Thomas Cahill's role at the current company?
Thomas Cahill's current role is Sr. Customer Success Manager at project44.
What is Thomas Cahill's email address?
Thomas Cahill's email address is th****@****unt.com
What is Thomas Cahill's direct phone number?
Thomas Cahill's direct phone number is +185098*****
What schools did Thomas Cahill attend?
Thomas Cahill attended Uwf Lewis Bear Jr. College Of Business, Pensacola Junior College.
What are some of Thomas Cahill's interests?
Thomas Cahill has interest in Marketing Innovations, Economic Empowerment, Politics, Education, Leadership Development, Science And Technology, Logistics And Supply Chain Management.
What skills is Thomas Cahill known for?
Thomas Cahill has skills like Logistics, Supply Chain Management, Leadership, Customer Service, Microsoft Office, Operations Management, Warehousing, Logistics Management, Transportation, Transportation Management, Team Building, Supply Chain.
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