Thomas Callitsis Email & Phone Number

Hamilton, ON, CA

Toronto, Canada Area

• Ensure all activities within scope of responsibility are in compliance with established HRPA processes and polices
• Make administrative arrangement pertaining to meetings and teleconferences related to exam committee work and any ad hoc exam related activities i.e. exam review, exam item writing
• Assist with exam registration set-up for all examination processes
• Assist with and conduct webinars on regulatory processes that relate to the examination process as required.
• Product liaison in coordination with the Exams Manager for HRPA’s examination preparatory products with Captus Press, liaise with partner contacts, ensure product content updating and maintenance, liaise with users.
• Request and review documents submitted for accommodation purposes

Toronto, Canada Area

• Responded and resolved all exam-related correspondence within agreed timelines
• Ensured that all official exam-related records are maintained securely
• Assessed educational transcripts to determine individuals' eligibility to begin the certification process
• Responded and counselled stakeholders (members, potential members, students, committee members etc.) on requirements related to the specific regulatory processes and designation framework, with a particular focus on.
• Assisted members who are experiencing difficulties with the exam registration process
• Assisted with the preparation and distribution of examination results

Toronto, Canada Area

• Coordinated administrative support requirements for the development, translation, editing, production and distribution of Apprenticeship Training Standards and Curriculum Standards
• Administered the examination complaint process using Microsoft Access and prepared written responses to complaints and inquiries from examination candidates in conjunction with the Program Coordinators
• Assisted with French translations for email responses to stakeholders and members, exemption tests, Certificate of Qualification examinations, as well as training and curriculum standards
• Produced and prepared briefing notes, statistical reports, presentations and data listings
• Maintained and updated multiple applications in QuickBase in order to ensure the accuracy of information being delivered within the department, to stakeholders and members is up to date

Toronto, Canada Area

• Responded to inbound calls and emails from clients regarding membership fees, exam payments, general information, the role of the College and its responsibilities in consideration of a client’s particular trade
• Accessed the AMANDA database to retrieve, provide and update client information
• Collaborated with colleagues, senior staff and Trade Board Members, as necessary, in order to deliver the most accurate information to the client
• Conducted timely and comprehensive briefings to senior staff and Trade Board Members in order to keep them up to date with current policies and procedures
• Developed and designed learning plans, training materials and reference tools for new hires in order to get them started in their new positions quicker and more efficiently, using both in-class and online tools

Toronto, Canada Area

• Managed and led the day-to-day operations of the Client Services Unit, a multi-channel high-volume contact centre that provides and promotes products and services to members and clients of the Ontario College of Trades
• Provided over 20 Client Services Consultants with ongoing on-the-job feedback and technical assistance to ensure optimal customer service and to continue to foster a positive working environment
• Maintained and provided the unit with all of the College's policies, rules and procedures to communicate to the stakeholders and partners
• Handled escalated and complex calls as required with a successful resolution
• Developed and promoted research tools such as the Client Services Knowledge Base, a keyword database that allows Client Services Consultants to easily retrieve information for the College's clients
• Worked collaboratively with stakeholders and colleagues in other departments on initiatives to promote a seamless interaction with members and clients

Toronto, Canada Area

• Developed photographs from numerous multimedia sources, including film and digital
• Utilized my interpersonal and customer service skills by greeting customers, referring them to subject matter experts and fixing any technological difficulties
• Demonstrated the ability to successfully build relationships with customers by greeting them warmly, and listened carefully to clarify needs
• Provided knowledge about photography to customers who have endeavours of becoming a photographer