Thomas Capel Email & Phone Number

Working as Store manager in a large company as Costa required multiple different skills to be developed such as:-Team management and leadership = leading by example as well as leading a team of Barista Maestros to help them manage the staff-Team coaching = coaching the team to improve upon training, allowing for gaps in sales journeys to filled and allow smoother transitions on sales days between team areas- High admin demand= Planning and development of admin processes to track sales,staffing levels and trends- Analytical thinking = Using data gathered from admin to make informed decisions regarding the store and the general market area

Milton Keynes, England, United Kingdom

As a Barista Maestro, my role consisted of - Day to day runnings of the store in the absence of the Store manager- Aiding in admin duties - Managing of performance and duties of a team - Reporting issues and solutions to an upper management team- Responding to high service demands however was needed

Milton Keynes, England, United Kingdom

As a Barista my role was to:- Give my all to the customer ensuring they received a great product and experience along the customer journey -follow strict Environmental health standards to ensure full safety compliance - learn new seasonal drinks - Maintain cleanliness across the store- help cover over stores whenever needed