Brazilian iGaming executive with 12+ years experience with online casino and online sports betting in Brazil and Latin America - LatAm. With extensive experience in management at large and small size companies, which includes a CEO contract.International speaker - Spoke at all betting/gambling major events such as SIGMA, ICE, IGB, SBC, ICE VOX LONDON, EGR, EGR POWER LATAM, iGaming future and many othersStrong iGaming background with valuable strategic knowledge and input into the Latin American marketStrong Education Management background - An EFL/ESL English teacher, having served as a volunteer. A TOEFL, TOEIC certified examiner- Multi-Brand Management & region-specific marketing content for Portugal and Latin America- Database Mining and Management- Mentoring, Coaching and People Management- Personalized support for high-tiered (VIP) customers, which includes travelling and visits.- CRM and retention- Payments processing- RISK profiling- Business analysis and problem solving. - Call Center management and KPI'sI am a fully certified Call Center Team Leader/Supervisor by CCMG, the call center regulating body of South AfricaSAQA - National Senior CertificateExcellent written and verbal communication skills. Highly trustworthy, discreet and ethical. Resourceful in the completion of projects and effective at multi-taskingI better describe myself as a visionary who prefers working with long term goals and challenges; I feel constantly motivated and challenged by the next level.