Thomas Castilho Email & Phone Number

State Of São Paulo, Brazil

Mogi Mirim, São Paulo, Brazil

Experience in information technology, providing N1 and N2 support to the company's associates. Answering tickets via Service Now, analysing and solving IT-related problems in person and remotely. Acting also as focal point for communication between México and Brazil.Some of the activities:- Troubleshooting problems with laptops and desktops.- Creating extensions via Site IT Administration (Avaya).- Creating guest users for wireless access.- Stock management, maintaining an organised and coherent standard.- Replacement of parts (SSD, memory, etc.)- Support for meeting rooms (Logitech Kit Rally) Formatting and Installation of Windows OS via: - PXE - Autopilot (USB Drives).Some of the platforms/softwares used:- Cyberark- Site Administration (Avaya)- Azure Active Directory- Microsoft Intune- Microsoft Entra- Service Now (ticket answering)- Cisco Portal (Wireless Antennas)- Software Center- Microsoft Quick Assist (Remote Access)- MRemote- Putty- TeratermAs well as other additional network activities such as viewing network configurations (VLAN), configuring printers (zebra and laser), configuring software and helping with purchases of peripherals.

Mogi Guaçu

IT Support AnalystActing in the Help Desk area with the analysis and resolution of computer-related problems.Some of the activities and routines:- Log and categorize tickets;- Fill in detailed tickets;- Provide feedback on the status of requests and incidents;- Backup files;- Control and update inventory;- Perform the first technical analysis;- Make the treatment for solution or direction to other groups;Service and support in a way:- Remotely- LocallyInstallation and parameterization of applications:- Local (particularities of Brazil);- Global (Mahle group tools).Support and configurations in software and/or hardware from Partners and/or IT solution providers, such as:- Certsign Digital Certifier;- Serasa Expiran;- Digicon S/A;- Telemática Sistemas Inteligentes;- Avaya;- Senior S/A;- SAP- Orial Informática;- Zebra Printers; - Apple;- Teklynx Barcode Label;- Cisco VPN;DELL and HP computer maintenance:- Desktops;- Workstations;- Notebooks;Formatting and Installation of Windows OS via:- Microsoft Software Center for online computers (within the global domain);- Media/CD for computers connected to the machines of- Accompaniment of Partners such as Hixis Tecnologia and K3M Soluções in the provision of services- Switch replacement;- Restructuring and certification of UTP cables;Technically involved in implementations and other IT improvement processes adopted by the company, such as:Rollouts:DELL and HP Computers: - Desktops, Workstations and Notebooks;- Apple iPhones 6/7/SE/11/12 (Corporate Line);Migrations:O Windows Operating System: 7/10;© Microsoft Office 2010/2016/365;IBM Lotus Notes to Microsoft Outlook 365;

Mogi Guaçu

Working in the Logistics area, closure of drivers reports, maintaining a standard organized and coherent.

Mogi Guaçu

Experience in the Information Technology area, acting in support of Level 1 and 2 of company employees, standardization of service between units, service to users face-to-face and remote, ticket registration, software installation, support for printers, extensions, notebooks and desktops.

Mogi Guaçu

Experience in the area of ​​quality / prepress, working towards the resolution of problems related to products through consumer reviews.