Thomas Ceaser Email & Phone Number

• Serve as an authority and consultant for Naval Station Mayport offices concerning various aspects of system administration, maintenance, modification, and development of systems software and complex telecommunications. • Oversee all systems maintenance, repair, and inventory activities, as well as software and hardware enhancements for assigned field sites. • Delivers a full range of customer support services to the organization; inclusive of configuration, installation, and maintenance of IT equipment and systems such as desktops, laptops, government furnished devices, virtual devices (workstations, and applications), printers, and faxes as well as any other IT support or relevant work. • Applies a comprehensive knowledge of systems integration, performance tuning, evaluation methods and procedures, and project management principles sufficient to maintain, plan and coordinate the installation of new products or equipment.• Installs, configures, and tests system software and hardware as well as software on workstations.• Appraises network for preventative maintenance, upgrades and support of servers; utilizes problem solving skills to test, diagnose and recover failed systems, providing resolutions as issues are identified.• Responsible for performing "Break/Fix" troubleshooting on remote devices and network devices to include simple to complex installation, add, or change requirements of peripherals and device drivers.• Prioritize and schedule areas to be evaluated and develop assessment criteria.• Analyze findings and develop long-range options for security systems that minimize risks, mitigates vulnerabilities, prevents cyber security incidents, and help insure systems reliability.• Perform operation and management duties for Legacy computer systems.• Determine possible resolutions for problems that are elevated beyond the Help Desk or problems in which the end user is not completely satisfied.

Reston, Va, Us

Serve as an authority and consultant for Commander Naval Region Southeast offices concerning various aspects of system administration, maintenance, modification, and development of systems software and complex telecommunications. Oversee all systems maintenance, repair, and inventory activities, as well as software and hardware enhancements for assigned field sites. Deliver a full range of customer support services. Install, test, maintain, troubleshoot, and upgrade software and hardware. Diagnose and resolve complex problems in response to customer reported incidents. Responds to requests for information on IT company policies, practices, guidelines and standardsProvide technical support and expertise in resolving the most complex customer problems; e.g., by re-imaging customer workstations and correcting other workstations affected by similar problems.Evaluate and report on new tools and trends in the customer support field such as browser-based and speech-enabled customer support services; organize vendor demonstration sessions for other specialists; and recommend purchase of new tools to enhance the delivery of customer support services.Develops, monitors and executes regional IT budget and funding initiativesRegularly design and conduct fact-finding and feasibility studies and analyses to relate to a broad spectrum of administrative user software or hardware applications, problems, and needs within the Southeast Region. Provides technical guidance and oversight. Plan, develop, conduct, coordinate, and evaluate training for regional departmental IT users. Advises supervisor on implementation design and timetable, integrating all levels of program and equipment operation.

Washington, Dc, Us

Master'S Degree, Management And Leadership

Master'S Degree, Information Technology Management

Bachelor Of Science (Bs), Workforce Development And Training