Working with Accenture business partners to develop functionality within the SAP Commerce Cloud platform. Examples of the work I have performed include configuring user roles and permissions, defining rules to retain and protect sensitive data, defining environment specific properties, configuring endpoints for 3rd party integrations, and creating queries to pull data relevant to business operations.

Apprenticeship program for interactive technology development. I have completed courses on Agile, User Stories, and Adobe Experience Manager. I also have performed a job shadow role working on PIM & DAM where I studied workflows, product syndication and publishing for enterprise level businesses.I also underwent a training program to become an SAP Commerce Cloud Certified Development Professional. The skills and technologies involved in the training include Java, Spring, Hybris, and Eclipse.

Sales team support and pricing analysis for Thomson Reuters CLEAR software.• Performed contract approvals and provided promotional support for B2B software subscriptions. • Analyzed current subscription packages, updated pricing, and restructured pricing tiers.• Provided updates to sales teams on upcoming product launches and new features.

eCommerce management for eBay, Google, and Amazon marketplaces. • Transitioned the eBay partnership to a new team focused on external marketplaces.• Trained cross functional teams on marketplace business practices. • Facilitated category expansion. Provided analysis of potential partnerships for expansion. • Led transition to eBay’s new payment processing platform and negotiated contracts and commission rates for the new fee structure.• Monitored and reported on a wide range of eCommerce KPIs and facilitated SEO.• Executed a promotional cadence to align our marketplace partnerships with bestbuy.com.

Account management for Best Buy’s eBay and Optoro partnerships. • Monitored and improved core channel KPIs covering revenue, margin, marketing performance, site traffic, inventory, operations, fulfillment, and customer service. • Planned and executed marketing campaigns and coordinated cross functionally with both internal and external teams to execute promotions and ensure alignment between companies. • Collaborated with development teams on platform upgrades, site enhancements, and bug fixes. • Documented complex integration issues, and organized troubleshooting between internal and external teams.• Determined partnership strategies and identified opportunities for growth. Presented updates to both internal and external leadership to foster informed development of our partnerships. • Supervised one direct report. Provided mentoring, performance reviews, and training.MS Excel, Powerpoint, Word, Outlook, Google Analytics, QlikView, Optiturn, Jira, Sharepoint, Order Management Systems, Marketplace platforms, APIs, SEO, HTML, XML, eCommerce Integrations

Analyst and Admin for the Best Buy Everywhere and eBay programs. • Developed assortment management processes focused on revenue growth.• Created solutions to ecommerce issues across multiple platforms.• Expanded analysis and reporting to areas of fraud and customer service.• Executed complex data mapping for mobile phone plans, attachments, and compatible devices.MS Excel, Powerpoint, Word, Outlook. Google Analytics. QlikView.

Web site Admin for the White Label project. • Setup new products. Validated and updated existing product information. • Set up promotions and reported on performance of marketing campaigns. • Monitored web analytics and performed analysis of KPIs and reporting. • Performed cross-functional work with Operations, UI/UX, and Development Teams to enhance our platform. MS Excel, Powerpoint, Word, Outlook. Google Analytics. QlikView.

Technical requirements and certification.• Tested software and developed new testing strategies. • Documented bugs/issues and provided suggestions for software improvement.Jira, MS Office,

Automated kiosk stocking, installation, and repair.• Optimized employee delivery routes and ensured accurate, on-time delivery of product.• Performed field and remote troubleshooting. Repaired and replaced internal electronics.

Performed troubleshooting, repair, and replacement of avionics systems. • Executed scheduled maintenance, inspections, and updates of aircraft systems. • Handled and maintained security of classified materials.

Assistant Manager for Gamestop retail locations.• Handled sales, inventory management, and customer service.• Trained, scheduled, and managed junior employees.• Performed recordkeeping, store security, and management of the tills.