Thomas Helms work email
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Thomas Helms personal email
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As a seasoned professional in Ecommerce and marketing, I specialize in driving revenue growth and enhancing brand visibility through innovative strategies and data-driven insights.✦✦✦ Specialties ✦✦✦➢ Ecommerce strategy➢ Strategic Marketing Initiatives➢ Data-Driven Decision-Making➢ Consumer Engagement➢ Website Optimization➢ A/B Testing➢ Campaign Development➢ Team Leadership & Training➢ Continuous Improvement➢ Marketing Promotions➢ Site MerchandisingMy technical proficiencies⇛ Magento 1 & 2 ⇛ Big Commerce ⇛ Shopify ⇛ Search Spring ⇛ Klaviyo ⇛ Mailchimp ⇛ Gorgias ⇛ re:amaze ⇛ Zen Desk ⇛ Basecamp ⇛ Retail Pro 8 & 9 ⇛ ShipStation ⇛ Ordoro ⇛ Shipper HQ ⇛ UPS Worldship ⇛ AvalaraWith a proven track record of success, I bring a wealth of experience and a diverse skill set to the table.⇩ Key Strengths ⇩⇨ Establishing a bespoke BigCommerce retail Ecommerce site to oversee the entire process from concept to launch⇨ Boosting sales from $500K annually to $4.9M over four years through strategic leadership and high-performance team management⇨ Assessing and improving the success of marketing campaigns and initiatives through in-depth A/B testing◆ Moreover, managed three key departments including customer service, order fulfillment, and product listing associates, ensuring seamless operations and exceptional customer experiences.◆ I was also orchestrating the buildout, UX/UI, and deployment of Magento 2 Platform, optimizing SEO, PPC activities, and site content.◆ People who know me will tell that I thrive on developing and executing innovative Ecommerce and marketing strategies that drive tangible results and propel business growth.◆ Additionally, my expertise in analyzing complex datasets allows me to uncover trends, identify opportunities, and refine tactics for optimizing website performance and enhancing customer experiences.Let's Connect
Hair Design By Tiffany
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Operations ManagerHair Design By Tiffany Nov 2020 - Present
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Ecommerce ManagerEagle Eye Outfitters Inc Oct 2019 - Mar 2024Dothan, Alabama, UsIn my current role, I serve as both a Project Manager and Designer, steering the establishment of a bespoke big commerce retail Ecommerce site. My responsibility here is not just to build a website, but to craft an experience that resonates with our audience. I take pride in creating effective marketing promotions to boost audience engagement and enhance brand visibility.Leveraging tools like Searchspring, I drive continuous site merchandising to keep our offerings fresh and relevant. Additionally, I own end-to-end operations across three vital departments: customer service, order fulfillment, and product listing associates. This allows me to maintain a seamless experience for our customers from browsing to delivery.Here are some of the highlights of this role:★ Fostered daily site traffic and sales growth by utilizing Google Analytics.★ Enriched overall customer experience by delivering expert-level support to buyers in product assortments and best possible site merchandising.★ Boosted sales from $500K annually and $4.9M by directing a high-performance team over a span of four years.★ Assessed and improved success of several marketing campaigns and initiatives by conducting in-depth A/B testing.★ Played an integral role in developing all product content templates as well as optimized SEO and PPC activities; content templates used across the site. -
Ecommerce ManagerPebble Beach Resorts Sep 2015 - Sep 2019Pebble Beach, California, UsDuring my tenure in this role, I applied Cart and Catalog price rules to develop and build promotions, ensuring our offerings remained enticing and competitive. I facilitated informed decision-making on upgrades, patches, plug-ins, and custom designs for ongoing site development by orchestrating bi-weekly meetings with the development team.I took pride in championing all guest communication regarding customer service within the Retail Division at Pebble Beach Company, ensuring every interaction reflected our commitment to excellence.My achievements include the following:★ Enabled the Ecommerce function to attain and exceed $1M in revenue in 2018 for the first time.★ Delivered leadership to a team of customer service reps and packers for all in-store and online processed orders.★ Partnered with marketing department to formulate a marketing plan and capitalize on various email campaign and social media initiatives.★ Steered buildout, UX/UI, and deployment of Magento 2 Platform as part of a project, including creation of categories and sub-categories as well as content for Magento 2 site. -
E-Commerce Customer ServicePebble Beach Resorts Sep 2014 - Sep 2016Pebble Beach, California, UsIn this position, I worked alongside the Manager to create web content and organize categories. I oversaw the processing, packing, and shipping of inbound orders.Providing excellent support, I addressed retail inquiries for 18 shop locations via phone and email. Additionally, I assisted customers with questions about the company's website.One achievement includes the following:★ Optimized packaging standards and reduced damage rate by 8% for outgoing orders.
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Customer Service RepresentativeThe Ups Store Aug 2013 - Feb 2015Throughout my time in this position, I managed all packaging and shipping operations for both domestic and international clients. I provided assistance to customers in the creation of customized forms designed specifically for local businesses. Furthermore, I organized and acquired weekly supplies and packaging materials to maintain seamless processes.The highlight of this tenure includes:★ Expanded personal expertise in shipping, handling items exceeding $20K in value.
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Store ManagerBlockbuster Jun 2009 - Jun 2012Denver, Colorado, UsManaged day to day operations with 2 Assistant Managers. Trained and developed ASM and hourly associates. Worked new Blockbuster Media store model and was successful in developing additional revenue from Tech and F&B counter sales
Thomas Helms Skills
Thomas Helms Education Details
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William P. Lord H.S.
Frequently Asked Questions about Thomas Helms
What company does Thomas Helms work for?
Thomas Helms works for Hair Design By Tiffany
What is Thomas Helms's role at the current company?
Thomas Helms's current role is Innovative Ecommerce Leader ➙ Orchestrating Revenue-Boosting Tactics.
What is Thomas Helms's email address?
Thomas Helms's email address is he****@****ach.com
What schools did Thomas Helms attend?
Thomas Helms attended William P. Lord H.s..
What skills is Thomas Helms known for?
Thomas Helms has skills like Customer Service, Microsoft Office, Sales, Microsoft Excel, Microsoft Word, Retail, Leadership, Management, Time Management, Data Entry, Inventory Management, Customer Satisfaction.
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