Thomas Cheeseman Email & Phone Number

Phoenix, Arizona, United States

Milton Keynes, United Kingdom

* Designed, Implemented and Manged the Hardware, Software, Data, Network, Security, Development, Testing and Deployment of apx 1300 Stores and associated systems maintaining a 99.99% uptime.* Was key to the successful roll out of a new point of sale system to over 1000 stores in the UK, ROI, DE, CH, NO and SE.* Worked with other governments to make changes.

Ann Arbor, MI

* Managed 3 Teams totalling about 50 people.* Created a Service Desk to handle all incoming calls and provide remote support for all stores while maintaining a lower cost to the business, higher ticket closure and higher quality service.* Ran a hardware refresh project saving both the parent company and franchisees money and time while increasing the.

North America

Contracted to IBM for a refresh project.Key Points:* Successful navigation of relationships between install site and Vendors* On-boarded two new service desks to handle support calls* Organized all travel and meetings for successful on-boarding of over 500 unique sites* Train and coach other Installation Specialists* Installation, Training and.

Greater Detroit Area

Equipment refresh and technical support in Oakwood Healthcare Systems, Beaumont Hospital, Garden City Hospital. HIPPA trained and certified in 2000.

Natural Sciences

Education record