Thomas Cheeseman Email & Phone Number

Phoenix, Arizona, United States

Milton Keynes, United Kingdom

* Designed, Implemented and Manged the Hardware, Software, Data, Network, Security, Development, Testing and Deployment of apx 1300 Stores and associated systems maintaining a 99.99% uptime.* Was key to the successful roll out of a new point of sale system to over 1000 stores in the UK, ROI, DE, CH, NO and SE.* Worked with other governments to make changes for tax compliance in the specific countries* Implemented and managed a testing team to ensure reliable and quality releases* Managed technical and non-technical resources* Designed and created new platforms for hardware and software to replace the existing platforms* Created, Maintained and Implemented software to support the changing needs of the business* Presented information to the franchise community around updates and changes to the environment as a public speaker in a professional setting* Provided technical and non-technical training through conferences, online and in person* Worked with 3rd party assets and contracts to deliver on time and within budget

Ann Arbor, Mi

* Managed 3 Teams totalling about 50 people.* Created a Service Desk to handle all incoming calls and provide remote support for all stores while maintaining a lower cost to the business, higher ticket closure and higher quality service.* Ran a hardware refresh project saving both the parent company and franchisees money and time while increasing the quality of service.* Increased machine build productivity by 15 times the previous level.* Insourced equipment services an average discount of 40% all purchased items while increasing quality and speed of service.

North America

Contracted to IBM for a refresh project.Key Points:* Successful navigation of relationships between install site and Vendors* On-boarded two new service desks to handle support calls* Organized all travel and meetings for successful on-boarding of over 500 unique sites* Train and coach other Installation Specialists* Installation, Training and Configuration of new POS system* Troubleshooting problems with Hardware, Software and Peripherals* Travelled to over 1000 destinations across North America

Greater Detroit Area

Equipment refresh and technical support in Oakwood Healthcare Systems, Beaumont Hospital, Garden City Hospital. HIPPA trained and certified in 2000.

Natural Sciences

Education record