1. Product and systems knowledge: a. Ensure full understanding of operating systems and applications and is the custodian of the company product and systems knowledge. b. Ensure that all staff are appropriately trained and updated in terms of product and system knowledge. 2. Deal inflows and processing: 3. Collections functions: a. Maintain overall responsibility for effective management of the entire credit control function. b. Daily monitoring and management of credit control activities and results. c. Daily, weekly and monthly reporting on collections results. 4. Operational management: a. Maintain overall responsibility for the entire back office team and their respective functions. b. Operationally monitor internal and external customer service levels, in consultation with any identified internal and external stakeholders. c. Maintain ongoing and updated knowledge of all Standard Operating Procedures (SOP’s) and become the custodian thereof. d. Prepare weekly and monthly reports including overseeing monthly internal audit reports. e. Arrange management meetings and provide input to steer the business towards achieving its objectives. f. Maintain responsibility for management of the company’s assets, including motor vehicles and computer equipment. 5. Staff management: a. Conduct staff training from time to time and provide ongoing support. b. Management of the performance of all members of your team, including drafting, monitoring and evaluating key performance indicators for each role within the team. 6. IT and physical environment: a. Maintain responsibility for all IT functions and the physical environment within the business, in consultation with Group IT. 7. Provide support to CEO: