Thomas Chen Email & Phone Number

Taiwan

• Lead a worldwide IT teams located in all regions that is structured, staffed and managed effectively to maintain a highly effective global IT service operation.• Oversee the global development, implementation and ongoing management of IT infrastructure systems by directing and monitoring the planning, design, development and maintenance of systems and programs.• Manage IT budget over NTD$400M/Year with 50% cost saving in 2 years.• Direct information resource planning by facilitating the identification of information needed to support business operations by being proactive and responsive to organization needs.• Pursue strategies to motivate the highest level of performance for the IT team, thereby building morale and fostering a positive work environment.• Participate in the overall business planning bringing current knowledge and future vision of technology and systems related to the company’s competitive position.• Understand the organization’s core IT competencies and the value it brings to business processes for a competitive advantage. Interact with internal and external customers to ensure continuous customer satisfaction. • Track a broad range of emerging technologies to determine their maturity and applicability to the enterprise. Assess the relative impact of emerging technologies to strategic business needs and interpret their meaning to senior leadership team.• Create and maintain an IT capability which supports both business strategy and daily operation which is sustainable, high quality and cost effective.• Manage 3 successful global IT merger (Roxio, Pinnacle, Bibble Lab) projects with complete IT platform/staff migration and consolidation, which included Data Centers/servers/network/application/facilities consolidation.• Makes recommendations to senior executives concerning budgets, contracts and major expenditures and manages same.

Taiwan

• Responsible for management and direction on technology infrastructure & technical support services for all Standard Chartered business products in Taiwan as a managing director.• Manage the technical support team, server team, network team, data centre operations, helpdesk services team and vendors for IT infrastructures in Taiwan.• Lead and manage over 70 IT employee on daily operational group.• Manage IT budget over $900M/Year with 20% cost saving in 3 consecutive years.• Responsible for the enforcement of IT related global strategies and standards.• Assist function unit head in coordinating, driving and directing effective compliance and operational risk management at the function unit level.• Manage controls within the function unit to meet all regulatory and internal audit/security/risk management requirements.• Ensure proper functioning of day-to-day controls, periodic monitoring activities and timely resolution of risk issues.• Accountable for the problem and change management including high severity problem management, emergency change control, outstanding problem and change, call logging, call trends and call reporting.• Manage 3 successful TW bank merging projects with complete IT platform/staff migration and consolidation, which included Data Centers/servers/network/application consolidation.• Manage & guide IT employee training roadmap and increase employee technical skill-set by assigning appropriate trainings and developing internal couching program.• Exercise managerial leadership and establish a strong team work relationship in alignment with corporate culture and expectation.

Taiwan

• Responsible for management and direction on network infrastructure and Data Operational Center of Chinatrust connecting over 170 office branches, 2,700 ATMs and 46,700 POS servicing over 7M customers as a managing director.• Manage relationships with users and has frequent and direct contact with the senior level managers/executives to provide technical expertise and operational directions.• Propose, develop, implement and manage the IT strategic plan for future direction; gather and analyze usability of IT information to provide company with competitive vision; plan and manage IT network and data center budget correlated to strategic plan over $280M/Year.• Lead and manage over 40 IT employee on daily operational group.• Manage IT policy & technology for best practices & ISO 9001 quality standard.• Direct and manage IT network infrastructure for disaster recovery plan and drills; manage IT network infrastructure redundancy; maintain service availability up to 99.9 and manage continuing improvement for service up-time.• Manage service level agreement, problem management, performance management and capacity management responsibilities for user satisfaction above a benchmark of score 6/7 satisfactory level.• Review and manage appropriate infrastructure changes to increase 50% of the technical/business capabilities over pass 3 years.• Manage negotiation and maintenance responsibility of vendor contracts and relationship. Negotiate terms with service providers and ensure proper billing. Achieve a total of over $6M in service discounts on 4 consecutive years.• Manage IT infrastructure support migration for two bank merger projects. Achieve a total of over 40% employee productivity increase and 30% operational saving.• Plan & design IT network technology of Taiwan Lottery business.• Manage IT employee training roadmap and increase employee technical skill-set by assigning appropriate trainings and developing internal couching program.

Taiwan

• Responsible for management and direction on technical development and services of E-learning product for customers as a product development director.• Direct product research, product planning, project management, developing requirements documents, developing technical specifications, product testing and supervising members of the development team.• Provide leadership and direction to the product development group, insuring that product issues are identified, detailed, improved in the product development process.• Manage customer requirements, deliver solutions on-time, resolve problems and maintain customer relationship.• Provide technical consulting support and sales support to sales and customers.• Responsible for staffing and team development based on various client projects.• Build and maintain a collaborative, motivated and highly creative team.• Maintain a current and in-depth awareness of it industry trends.• Develop and give presentations to senior executives on product rollouts & initiatives.

Taiwan

• Responsible for management and direction on an Internet services company over total of $120M in asset and over total of 70 employees.• Develop organizational vision and strategic goal for an Internet virtual community web-hosting services company.• Establish a 2nd largest virtual community web site in Taiwan with over 400,000 Internet community users.• Direct and develop marketing and sales strategies for product solutions.• Manage cooperate resource and ensure teams alignment with company goals and objectives; responsible for maintaining a competitive edge by enhance the site design, navigation, and user interaction; oversee research operations.• Responsible for planning, directing and coordinating the efforts of all operational groups and activities.• Participate in formulating and administering company policies and standards.• Manage partnerships and alliance; expand the company networking partners.• Provides leadership and involvement on all key issues affecting the company.• Manages the overall development and administration of all budgets. Assures timely and appropriate review of all financial statements. Communicates detailed financial situation to board and members.• Provide periodic reports and presentations to the board of stakeholders.• Work closely with the founders and trusted advisors.

Maryland, Usa

• Responsible for management and coordination of network operations and projects.• Review & analyze network activities; forecast data to determine networking plan; oversee information technology development on network impact.• Responsible for the implementation & management of network management tools.• Assist in the technical design needs with installation and maintenance of network hardware and software.• Provide 3rd level network support for network control center.• Manage outsourcing vendors for corporate local area network.• Research, evaluate, and compile technology information for senior executives.• Assist IS managers to coordinate overall planning activities, integrate plans & schedules, standardize activities and resolve common problems. • Manage various IT projects on schedule, resource sharing, issue/risk management, and budget control to achieve project success• Work within the organization to develop policies and procedures for the control of network system and to provide network system backup, business continuity planning, disaster recovery, and risk management support.

Master Of Science (Ms), Information And Telecommunication System, Telecommunications Management

Master Of Science (Ms), Business Administration, Advance Business Studies

Bachelor Of Science (B.S.), Computer Engineering