Thomas Chester Email & Phone Number

San Francisco, California, Us

Promoted twice into higher-responsibility roles due to consistently exceeding expectations and quality standards. Primary Tools: vanilla JS, jQuery, Node.js, EarlyResolution, postman, and internal proprietary tools.Product Creation 🔹 Creates multiple internal tools to streamline and lessen the workload of others while reducing human error. 🔹 Builds high quality products and web applications, both on the frontend and the backend across full stack.🔹 Utilizes best practices for testing, logging and deployments.Process Improvement🔹 Maintains and refactors the codebase for better flexibility and scalability.🔹 Pulls and analyzes data to improve products and company operations.Teamwork & Collaboration🔹 Supports team processes and individuals while transitioning to agile scrum methodologies from waterfall. 🔹 Collaborates with engineering, design and other partners to define & execute on user-need based product roadmaps.Supporting End Users🔹 Debugs, fixes problems and accessibly answers operational software questions from end users and business analysts.🔹 Manipulates controls in configuration-based programming to best support end users.IT Skills/Keywords: Ruby on Rails| HTML5 | Sass | React | Java | Javascript | Socket.io | Underscore.js| Python | Zendesk | CSS 3 | Git | Ipware | Grunt | Bourbon | Catalyst | React-Router | Jade | Jira | Node.js | SQL |Passport | Gulp | Express PostgreSql | Angular-Route | Gulp | ssh | Bash | jQuery | IDL | Heroku | Bower | Bootstrap | Webpack | Angular-Material Octave | powershell | Github | R | Latex | MySQL | Labview | Beamer | Mathematica | NodeMailer | ES6 | Bcrypt | JSON | Babel | Postico | Angular | TinkerCad | MongoDB | Bitbucket | React Native | Docker ecosystems | Amazon ECS | Kubernetes

San Francisco, California, Us

Competencies/Keywords: Full-Stack Software Development | Customer Service Support| Prototyping & Coding | Technical Support | Internal Tool Production | Incident Management | Feature Development | Triage | Troubleshooting | Scrum Management | Team Leadership | Agile Work Environment | Front End Engineering | Full Lifecycle Software DevelopmentIT Skills/Keywords: Ruby on Rails| HTML5 | Sass | React | Java | Javascript | Socket.io | Underscore.js| Python | Zendesk | CSS 3 | Git | Ipware | Grunt | Bourbon | Catalyst | React-Router | Jade | Jira | Node.js | SQL |Passport | Gulp | Express PostgreSql | Angular-Route | Gulp | ssh | Bash | jQuery | IDL | Heroku | Bower | Bootstrap | Webpack | Angular-Material Octave | powershell | Github | R | Latex | MySQL | Labview | Beamer | Mathematica | NodeMailer | ES6 | Bcrypt | JSON | Babel | Postico | Angular | TinkerCad | MongoDB | Bitbucket | React Native | Docker ecosystems | Amazon ECS | Kubernetes

San Francisco, California, Us

Competencies/Keywords: Full-Stack Software Development | Customer Service Support| Prototyping & Coding | Technical Support | Internal Tool Production | Incident Management | Feature Development | Triage | Troubleshooting | Scrum Management | Team Leadership | Agile Work Environment | Front End Engineering | Full Lifecycle Software DevelopmentIT Skills/Keywords: Ruby on Rails| HTML5 | Sass | React | Java | Javascript | Socket.io | Underscore.js| Python | Zendesk | CSS 3 | Git | Ipware | Grunt | Bourbon | Catalyst | React-Router | Jade | Jira | Node.js | SQL |Passport | Gulp | Express PostgreSql | Angular-Route | Gulp | ssh | Bash | jQuery | IDL | Heroku | Bower | Bootstrap | Webpack | Angular-Material Octave | powershell | Github | R | Latex | MySQL | Labview | Beamer | Mathematica | NodeMailer | ES6 | Bcrypt | JSON | Babel | Postico | Angular | TinkerCad | MongoDB | Bitbucket | React Native | Docker ecosystems | Amazon ECS | Kubernetes

Minneapolis, Mn, Us

Drip is an early-stage tech company that enables independent brands to compete with corporate giants through an Ecommerce Customer Relationship Management (ECRM) platform that enhances personalization and automation capabilities. Primary Tools: Ruby on Rails, Postgres, Redis, CodeDeploy, SQS, SSH, Jira, Github, Node.js, Underscore.jsDiagnosing & Fixing Bugs🔹 Diagnosed, fixed and pushed code for customer surfaced bugs within the current company monolith quickly and efficiently. 🔹 Found undiagnosed bugs in the main platform and created solutions quickly before any client usage has occurred. Product & Support Tools Enhancement🔹 Wrote, edited, reviewed and optimized codebase for new and old customer facing features.🔹 Created multiple internal tools allowing for better support, customer success, sales and internal management. 🔹 Built a tool to scrub GDPR data and create reports in a few clicks rather than searching four separate databases. 🔹 Managed and operated primary internal support tools. Direct Customer Support🔹 Assisted customers directly on complicated technical issues that were escalated from support.Team Collaboration 🔹 Collaborated with design, product, engineering and other teams to ensure alignment.Competencies/Keywords: Full-Stack Software Development | Customer Service Support | Prototyping & Coding | Technical Support | Internal Tool Production | Incident Management | Feature Development | Triage | Troubleshooting | Scrum Management | Team Leadership | Agile Work Environment | Front End Engineering | Full Lifecycle Software DevelopmentIT Skills/Keywords: Ruby on Rails| HTML5 | Sass | React | Java | Javascript | Socket.io | Underscore.js| Python | Zendesk | CSS 3 | Git | Ipware | Grunt | Bourbon | Catalyst | React-Router | Jade | Jira | Node.js | SQL |Passport | Gulp | Express PostgreSql | Angular-Route | Gulp | ssh | Bash | jQuery | IDL | Heroku | Bower | Bootstrap | Webpack | Angular-Material Octave | powershell

Bloomington, Minnesota, Us

Siteimprove is a people-centric, mission-driven software company focused on simplifying website management and making the internet a better, more inclusive place. Primary Tools: vanilla JS, jQuery, CSS5, Jira, github, Zendesk Creative Troubleshooting🔹 Troubleshot customer service issues in Siteimprove’s digital certainty platform by use a non-linear sequential bisection methodology. Analyzed the issues and broke down problems into component issues while maintaining a gestalt view of the customers’ needs and uses for the platform.🔹 Used JS snippets to create minimally invasive tracking approaches to tag and capture various events occurring on a page. Tracked events such as clicks on DOM objects, input searches and hits, component state changes and page redirection. 🔹 Assisted in integration support by monitoring error logs, fixing data issues and conferring with other teams and clients on implementations. Customer-focused Collaboration & Technical Leadership🔹 Provided technical leadership in code review, design review, process improvement and maintenance of code quality.🔹 Coordinated with development teams and planned for the delivery, test and implementation of software for the customer. 🔹 Supplied inputs to projects as a customer and service advocate.🔹 Delivered Level 2 customer support, including initial root cause analysis. Managed customer expectations and experience through to issue close, even when issues were occasionally escalated.Documentation & Testing🔹 Documented technical and operational installation before signoff, conducted a post implementation review with customer. 🔹 Designed and tested methods for verification of all service procedures.

Primary Tools: Wit, Python, Mongo, Express, React, Node, Redux, Angular, JS, Bitbucket, Heroku, SEAN Stack HTML5, CSS3, JavaScript, AngularJS, Underscore.js, PostgreSQL, Sass, Express.js, Node.js, passportWorked with various small businesses to maintain their digital footprint and create software to help them achieve their goals. Developed features across multiple sub modules within applications, including collaboration in requirements definition, prototyping, design, coding, testing, debugging, effort estimation, and continuous quality improvement of the design & code and deployment. 🔹 Created and implemented new features, provided fixes to bugs and innovated alternate solutions. 🔹 Delivered quick solutions to problems and took a feature through the entire life cycle, with a focus on improving the time performance and usability/reliability. 🔹 Designed and implemented overall architecture to fulfill functional requirements through software components. 🔹 Took accountability for successful delivery of functionality or module for the overall product objectives. 🔹 Involved in source code walkthroughs, re-factoring and ensuring it met documentation standards.

Minneapolis, Minnesota, Us

Prime Digital Academy is an 18 week accelerated fullstack Javascript educational environment. It was founded by and located adjacent to the Nerdery, a 500+ employee premier custom software company. Prime focuses on hard skills needed to become a top level developer as well the soft skills to advance the company in a meaningful way.

Minneapolis, Mn, Us

Researched the fractal dimension,width distribution and hygroscopicity of entangled glass-phase saccharide amorphous microfilaments through the use of scanning electron microscopy, time lapse photography, fourth order analytical scales, MATLAB and ImageJ. LabView, Arduino coding and wiring, and 3d printing were used in the creation of working Langmuir troughs allowing other researchers to effectively study lipid monolayers. Supervised and ran the Augsburg College 3d printer, allowing for other students and faculty to prototype equipment and visualize complex mathematical patterns.