Thomas Chidgey Email & Phone Number

Barcelona, Ct, Es

Barcelona, Catalonia, Spain

Responsible for the management and fulfilment of the business travel requirements ofour clients. This involves client requests for planned and unplanned travel needs,dealing directly with clients through written and verbal contact, and the fulfilment ofback-end processes to ensure 7-star customer solutions are delivered in accordance withthe department and company's objectives, thereby contributing to the target GMV oftravel bookings, customer satisfaction levels, and other… Show more Responsible for the management and fulfilment of the business travel requirements ofour clients. This involves client requests for planned and unplanned travel needs,dealing directly with clients through written and verbal contact, and the fulfilment ofback-end processes to ensure 7-star customer solutions are delivered in accordance withthe department and company's objectives, thereby contributing to the target GMV oftravel bookings, customer satisfaction levels, and other OKRs. During my time withincustomer care, I have learnt to adapt to the ever-changing world of travel and being partof a fast-growing start-up, I have learnt new tools such as Amadeus which have helpedme support not only our customers quicker and more efficiently but also my colleagueswho do not yet have this knowledge. I am involved in the customer care chat team andhave provided feedback on this tool on how we can improve this going forward to providea smoother customer experience. During my time with the chat team, I have managedthe team when the principle chat manager has been away, this involves ensuring that allchats are answered in a timely manner, no chats are getting left unanswered, organizingadditional staff when we are experiencing high volumes and supporting my colleagueswith any issues they may encounter. Show less

Barcelona, Catalonia, Spain

Built effective relationships with candidates, recruiters and hiring managers across thebusiness whilst owning the interview coordination process for all Europe hiring. Efficientprocess management of time sensitive hires where there was a critical need for thepositions to be filled, this required excellent communication with candidates to get themon board – if candidates became unresponsive, I would have to broaden methods ofcommunication to include LinkedIn, email… Show more Built effective relationships with candidates, recruiters and hiring managers across thebusiness whilst owning the interview coordination process for all Europe hiring. Efficientprocess management of time sensitive hires where there was a critical need for thepositions to be filled, this required excellent communication with candidates to get themon board – if candidates became unresponsive, I would have to broaden methods ofcommunication to include LinkedIn, email, Whattsapp messaging, and emails. I wasresponsible for ensuring a positive candidate experience and maintaining candidaterecords in our Applicant Tracking System. Show less

Barcelona Area, Spain

At Treatwell I provided first line support for clients and suppliers in the spa and beauty industry. I ensured that everyone who contacted the team knew that they were being cared for and their query would be resolved in a timely, professional manner. I dealt with customers and industry professionals via telephone, email and social media, maintaining an excellent level of service across all platforms and working as part of a vibrant team to reach customer service targets and goals.This… Show more At Treatwell I provided first line support for clients and suppliers in the spa and beauty industry. I ensured that everyone who contacted the team knew that they were being cared for and their query would be resolved in a timely, professional manner. I dealt with customers and industry professionals via telephone, email and social media, maintaining an excellent level of service across all platforms and working as part of a vibrant team to reach customer service targets and goals.This was my first expereince working with an SaaS company and by working and growing with them I learnt the ins and outs of Zendesk, Salesforce and numerous other software packages. Show less

Barcelona Area, Spain

- Provided excellent customer service to employees via written, telephone and Live Help chat correspondence.- Case management responsibilities and working to strict SLA timeframes, by ensuring I utilized these two skills I was able to contribute significantly to the reduction of the queue and reduced employee waiting times.- Client engagement working with specific contacts to build and foster working relationships.- Working knowledge of HR cloud based platform (Workday)- Highly… Show more - Provided excellent customer service to employees via written, telephone and Live Help chat correspondence.- Case management responsibilities and working to strict SLA timeframes, by ensuring I utilized these two skills I was able to contribute significantly to the reduction of the queue and reduced employee waiting times.- Client engagement working with specific contacts to build and foster working relationships.- Working knowledge of HR cloud based platform (Workday)- Highly experienced in HR policies and procedures.- Work distribution and queue management of our case management tool, ensuring that my team had an even flow of work, and where possible, in areas that they excelled in, this helped maximize productivity and reduce the number of pending cases.- Contributed in weekly operational team meetings by providing improvement areas, while ensuring the continuation and enhancement of services. - General working knowledge of UK Payroll related processes (P45, P60, Tax, Payslips)- Working knowledge of UK benefits such Pensions, Shares and Healthcare. Show less

Barcelona

During my time at Sellbytel I worked for two different projects, a project for Apple and a Google project. I had similar responsibilities within both of these projects; I had to resolve customer issues efficiently and in a friendly, yet professional manner. If I was unable to resolve the issue with the customer I had to find alternative methods that they could follow to resolve their issues. I had full customer service training from both Apple and Google whilst I was at the company and… Show more During my time at Sellbytel I worked for two different projects, a project for Apple and a Google project. I had similar responsibilities within both of these projects; I had to resolve customer issues efficiently and in a friendly, yet professional manner. If I was unable to resolve the issue with the customer I had to find alternative methods that they could follow to resolve their issues. I had full customer service training from both Apple and Google whilst I was at the company and feel that I am very skilled in customer service after my time at the company. Show less

Birmingham, United Kingdom

Designated Complaint Handler March 2012 – May 2012Skills & responsibilities – During my short period in this role I hit daily targets on quality and productivity and my skills, listed above, as well as natural aptitude for this customer based role enabled me to move up quite quickly within the business to become an Expert Complaint Handler. During this role I learnt how to deal with high call volumes and was able to identify ‘waste’ calls quickly and efficiently. Customer… Show more Designated Complaint Handler March 2012 – May 2012Skills & responsibilities – During my short period in this role I hit daily targets on quality and productivity and my skills, listed above, as well as natural aptitude for this customer based role enabled me to move up quite quickly within the business to become an Expert Complaint Handler. During this role I learnt how to deal with high call volumes and was able to identify ‘waste’ calls quickly and efficiently. Customer Care Team - Expert Complaint Handler - May 2012 – December 2014Skills & responsibilities - - Ensured that customer’s complaints were resolved in a professional, unbiased way to achieve a fair outcome for the customer, within set timescales.- Excellent communication skills, making the customer feel at ease whilst advising me of their issues.- Able to gain a deeper understanding of the customer’s issues to find the root cause to resolve the issue and to stop the issue recurring in the future.- Managed a Training Team of four, we trained members of staff on the new systems being used. During this time I was the first point of contact for other staff struggling with these systems. Ensuring that my team trained staff correctly on these systems meant that productivity was higher which in turn reduced the number of complaints in the WIP. - Providing input to improve the overall complaint process to make it smoother and more customer friendly.- Provided customers with effective advice on how to best maintain their account in a healthy position.- Able to liaise with Solicitors and other third party companies professionally to obtain further information.- Able to work well as a team to ensure daily productivity and quality targets are met. Show less

Birmingham, United Kingdom

• Ensured excellent customer service within a 5 star hotel environment • Organized restaurant workstations to ensure they were easy and quick to manage in a busy environment.• Worked flexible hours from early morning’s to late evenings, aiding in my time management skills.• Gained valuable teamwork experience and aided other team members when needed.• Gained various awards for outstanding customer service.• Undertook various in house training courses to better my knowledge… Show more • Ensured excellent customer service within a 5 star hotel environment • Organized restaurant workstations to ensure they were easy and quick to manage in a busy environment.• Worked flexible hours from early morning’s to late evenings, aiding in my time management skills.• Gained valuable teamwork experience and aided other team members when needed.• Gained various awards for outstanding customer service.• Undertook various in house training courses to better my knowledge of my working environment, including customer relations, customer service, heath, hygiene and safety.During my time here I won an award for outstanding customer service. Show less

Bachelor'S Degree, Bachelor Of Arts Degree In Popular Music And Music Technology, 2:1 With Honours

Activities and Societies: music union Most of this course was focused on student time management and was heavily student focused, minimal.

Higher National Diploma, Professional Music Practise, Merit

As well as many music related modules within this course, modules relating to marketing and business were also covered. Giving me.

Btec National Diploma, Music Practise, Distinction

Activities and Societies: Helped set up various events associated with the course around birmingham, such as festivals and general concerts.

High School, Maths, English Language, English Liturature, Science (Double Award), Music, It (Gnvq), Grades Given In The Description

Activities and Societies: School Band Maths - C English Language - B English Literature - C Science (double award) - CC Music - A IT (GNVQ.