Thomas Chinyere - Ezeh Email & Phone Number

United Kingdom

Public protection and licensing education and enforcement.

Stratford, London

My latest promotion has seen me rise to a unique role in the company where I can utilise both my analytical skills and nominative indicators to paint the picture of what is reality of performance within the company. I embraced both technology and the old tried and tested techniques to provide a series of indicators to monitor how quality is delivered. For the technical intitives we intorduced electronic call monitoring utilising NFC phone technology, live medication monitoring system and live documentation allowing on field staff to update records unto a cloud system as they finish carrying it out. Tthe traditional ways to monitor quality was also utilised, such as visiting clients, getting opinions as well as on site and on phone surveys of company performance.Once I gin all the information through the new and old techniques I then provide a regional report that is presented to both the agency managers and CEOs of the company.I also remodled our way of holistic care planning to target in more detail how care provisions isdelivered to the the end user rather than the more generic formula.I manage a team of 5 staff calld field supervisors and remain in charge of their scheduling, focus and growth.

Coordinated schedules and timetables, organized weekly and fortnightly shifts with careers. Dealt with constant interaction with both clients and careers with a vast range of issues, complaints and compliments.Worked under very high pressure conditions in a fast changing environment to accommodate for new care regulations and rules. Always adapted to achieve changing outcomes.Stayed at the heart of decision making processes as I participated in contact meetings with social workers, health workers, doctors, child nurses, etc. To ensure that service users where protected monitored and provided the best possible service.Supervisory role with the carers within my North London region, dealing with cases of HR, disciplinary and customer service. Dealt with the recruitment and retention of over 50 staff in the care agency. Task varied from reconciling payment, 1 to 1 councilling, organizing group super vision and any form of policy disciplinary procedures.Courses:Safety in the workplaceFire trainingManaging Challenging Behavior in DementiaCQC training

Worked in the medical records department of a medium security forensic mental health institute based near HOMERTON Hospital in Hackney. Duties in the office included the creation and maintenance of files. Recording of information into database systems and the preservation and security of sensitive archived documents. Duties in the institute wards included the support of Nursing staff in their paper work duties, writing letters, aiding with care plans, maintaining current files and participating in meetings.Courses:Safer Hygiene practiceIntroduction to drug and substance abuse and the mental effectsBMF book training on drugs to treat mental health

Served a dual role in the company Lifecare as first a career and cleaner in several care homes , once I had demonstrated my competency intelligence and skill as a worker in the field. I then became an office staff in 2004 charged with building a brand new database from scratch and with no external aid. Other duties included reception duties, invoice reconciliation, certificate creations, customer service and email correspondences. My employment with the company had to end in September 2006 as I had joined up to Middlesex university and this position was full time.Courses:ECDL (European Computer driving license)HygieneDementiaHealth and social care lvl 1Emergency first aidHandling & Moving

Began my working career with a junior part time position. Started by washing dishes, preparing salads and moping.Progressed through consistency to supervision status over the next two years to running the whole kitchen, instructing staff, ensuring time standards are met, making decisions in high pressure conditions.Courses:Food safetySafety in the work placeFood preparation. Hygiene in the work place

Ba, Business Management

B, Classics; History (C) Politics

Gcses. 7 Gcse'S Achieved A; S, C; English; Sciences