• Direct automation and re-engineering initiatives to improve efficiency and quality across $90B revenue business.• Led 23 transformative projects to deliver $19.7M in hard savings and $114M in incremental revenue growth.• Expand scope and value of project portfolio by building trust with Business leaders and consistently delivering results.• Provide strategic and tactical guidance to Engineering team to identify and execute process improvement initiatives.• Empower software developers and architects to design and implement innovative automation and analytics solutions. • Provided accurate co-pay info upstream to new members, improving conversion rates and saving $732k/year. • Enabled 90 Sales agents to automatically create 140 custom reports for clients daily, increasing revenue by $51M/year. • Shared professional journey to forum of 300+ team members to foster teamwork, perseverance, and accountability.• Inspired creation and growth of volunteer-based organization dedicated to strengthening inclusion and diversity. • Enabled 1200 employees to process 700k+ documents electronically instead via paper mail, saving $4.2M/year. • Removed unnecessary scanning steps for 13 sites, eliminating 2.7M scans/year and reducing repetitive motion injuries.• Automated client rebate calculations for Accounting team, reducing overpayments and penalties by $1M/year.• Optimized cadence of prescription shipments by consolidating orders, reducing shipping costs by $1.3M/year. • Partner with Finance, Workforce, and Ops to ensure integrity of financial project benefits and integration into P&L.• Steward $10M+ budget for automation team, identifying and prioritizing high-value projects and achieving 5:1 ROI. • Execute projects with consistency and quality by removing obstacles for teams and positively encouraging change.

• Directed operational excellence initiatives in 17 fulfillment centers and managed 28 quality department staff members. • Guided a staff of engineers, pharmacists, and managers to improve prescription processing and dispensing operations.• Created strategies with business leaders to identify and prioritize projects to reduce defects and increase efficiency. • Led operations and quality teams to reduce order processing defects by 66%, improving member health and safety. • Decreased resolution of internal errors from 23 to 4 days by fostering accountability and discipline within the team. • Guided engineers to reduce shipping and drug costs by aligning member refund policies, saving $450k/year. • Guided staff to improve the organization and safety of 140 workstations across 4 facilities, promoting a Lean culture.• Led supply chain and logistics teams to eliminate duplicate steps in shipping process and improve member experience. • Reduced off-contract drug spending by 80% by leading procurement and inventory teams through Kaizen event. • Led operations, IT, and customer service teams to improve service levels from 77% to 92% for Hemophilia patients. • Mentored analyst to reduce disruptions to bottleneck workstations by 30%, improving throughput and flow. • Led Kaizen to reduce backorder rates of prescription orders from 9% to 3%, reducing shipping costs by $1.1M/year.• Assessed Kansas and California fulfillment centers to benchmark and identify operational inefficiencies. • Designed and executed Six Sigma projects to increase productivity in fulfillment centers by 10%, saving $1.4M/year. • Established criteria to optimize drug locations within pharmacies, increasing dispensing efficiency by 25%. • Established visual management system in Nevada facility to drive 8 metrics related to quality, cost, and delivery.

• Oversaw continuous improvement initiatives in 3 sites and managed 2 supply chain resources. • Led cross-functional Six Sigma team to increase yield by 5% and increase revenue by $2.2 M/yr. • Managed site’s supply chain, from MPS creation to execution of work orders and purchase orders. • Synchronized purchasing, production and logistics operations to ensure customers received quality products on time. • Led materials team to increase inventory turns 28% and standardize ERP & MRP procedures. • Trained operators on Theory of Constraints and SMED, reducing labor costs $56k/yr. • Coached purchasing agent to negotiate vendor container prices, resulting in savings of $89k/yr. • Built first capacity model to perform sensitivity analysis and optimize use of labor and equipment. • Developed performance metrics for 6 departments, while leading weekly operations meetings to monitor and drive KPIs.

• Managed supply chain at 3 factories producing orthodontic parts, meeting service and inventory goals for 3600 SKUs. • Led Six Sigma team to reduce cycle time from 9 to 5 days and inventory by $125K by reducing WIP levels. • Re-engineered process flows and implemented control plans with process owners to sustain improvements.• Trained 20 warehouse operators on shop floor control software, empowering them to take ownership of the process. • Led S&OP meetings to align production with customer demand, launch new products, and prepare for promotions.• Decreased fulfillment time from 11 to 4 days and generated $3.2M in sales on time by level-loading production. • Advised sales team on strategy for managing demand from distributors in Asia, Latin America, and the Middle East.• Recommended staffing levels to factory managers and advised on labor and material allocation to meet demand.

• Improved business processes for largest U.S. based Asian restaurant chain as company’s sole industrial engineer. • Invented a training course using Legos to train 100+ area managers to fix bottlenecks and increase productivity. • Collaborated with IT, purchasing, and vendors to deploy systemic process improvements to 1000+ stores.• Created simulation models to determine the drive thru capacity and restaurant layouts that maximize sales and service. • Performed customer queue analysis to help CEO make purchasing decisions, delivering cost avoidance of $1.6M. • Collaborated with field operations to make the labor scheduling interface more flexible and intuitive for employees.• Identified 15% of space in coolers by replacing containers with ergonomic units, saving $46k/year on material costs. • Managed the requirements gathering process for 5 technology vendors to enable the testing of remote call centers. • Determined service time metrics for drive thru stores allowing staff to balance speed with service.

• Initiated and executed Lean Manufacturing and Kaizen projects for Space & Military production areas.• Reduced labor cost $92k/yr by streamlining setups and implementing new methods for raw materials.• Compiled labor standards and worked with finance to track efficiencies and areas of improvement.• Led Six Sigma team to established more efficient specs for soldering, reducing defects by 40%. • Supervised 10-12 operators and engineers, ensuring projects and tasks were on schedule. • Coordinated more efficient use of data books between operators and quality engineers.• Ensured that operators produce high-quality products by purchasing new solder irons, cutters, and other hand tools.