Thomas Christensen Email & Phone Number

Aarhus, Dk

In my role as Systems Architect I am the owner of ITSM in ServiceNow. I came to EG A/S to ensure a push forward in maturing the ITIL processes – both in the tool and in the organization. - Advisory on IT Service Management - ITIL principles and processes- Leading and facilitating workshops/demos with suppliers/vendors- Mapping solutions

Århus, Midtjylland, Danmark

As a Solution Architect, my role was to ensure the quality of the delivery – this included:- Leading and facilitating workshops with customer stakeholder to collect the needs and requirements so that the right solution was created. - Mapping the solution and producing user stories. - Continuous dialog with customers stakeholders.- Managing the TCP delivery process.Project Management In projects where other service providers were involved, I acted as project leader to ensure the delivery between 3.th party service providers and internal developers .Advisory- Due to my prior experience within IT Service Management, I acted as an advisor for the customers process owners on ITSM matters. Public tenders - I was involved in Public Tenders where my main purpose was ITSM and processes in operations. I assisted Sales Management in composing the communication in the tender.

Århus, Midtjylland, Danmark

The main purpose is to ensure effective restoration of the service for our customers, and to manage communications with our customers and internally during a major incident. Also to manage escalations during a major incident. Secure follow-up on major incidents, and compiling an incident report. Problem Mangement; compile a problem report with a Root Cause Analysis. Development and improvement of our processes. Development of Major Incident Modul in ITSM system/ServiceNow, and initiate improvement proposals towards ITSM system/ServiceNow. Instructor in ITSM system/ServiceNow, and in processes (Request-, Incident-, Change-,Major Incident-, Problem management)

Århus Området, Danmark

The main purpose is to ensure effective restoration of the service for our customers, and to manage communications with our customers and internally during a major incident. Also to manage escalations during a major incident. Secure follow-up on major incidents, and compiling an incident report. Problem Mangement; compile a problem report with a Root Cause Analysis. Development and improvement of our processes. Development of Major Incident Modul in ITSM system/ServiceNow, and initiate improvement proposals towards ITSM system/ServiceNow. Instructor in ITSM system/ServiceNow, and in processes (Request-, Incident-, Change-,Major Incident-, Problem management)

- 1.st level support on following applications:- CRM retail system, customized for Nobia - AX 2009- Dynamics C5 - 2020 Fusion (Designplatform for HTH, Uno form )- Optimization of processes and procedures in systems- Alignment of processes between production divisions / internal suppliers.- Work with a focus on single point of contact in relations to shops and suppliers.- Developing internal ServiceDesk processes.- Documentation and registration - ITIL / ITSM, KPI- Registration, categorization, prioritization of incidents compared. SLA.- Incident management - debugging of systems for root cause.- Ensuring that the SLA is being met between Nobia DK and retail.- Contribute to the development and establishment of SLA.- Responsible for Performance Monitoring- Requirements specification of the system.- Programming the probe / monitoring- script- Documenting and reporting.- Development activities with developers and programmer- Transfer business knowledge and needs from 1.st level support for development.- Assessment of business relevant system functions.- Training for super users- All running applications.- Focus on system training to reduces the number of incidents - Making of instructions to the users,

Aarhus

- Study of the use of the BI system at Martin Professional. (TargIT, AX). - Corporate culture influences the use of a system.- Management's responsibility for the IT culture and the use of a system.

Louth, England

- Responsibilities: SCM, Focus on Supply Chain project.- Work with ERP (BAAN).- Warehouse Optimization in BAAN.- Development and optimization of procurement processes in BAAN.- Sparing with General Manager onInternal processes.- Preparation of work procedures on the use of MRP / ERP system.- Work with marketing concerning OEM sales.

Master'S Degree, Mscit (Cand.It), It

Courses: - System Architecture - Teambuilding & Teamwork - IT-based Communication - Programming - System Development & Databases - Project.

Professionsbachelor, International Handel Og Markedsføring,

Markedsføringsøkonom, Marketing