Thomas Christopher Dawson Email & Phone Number

Eagan, Mn

Rinchem Company, Inc. is a chemical management solutions provider with proven expertise in creating and managing safe and efficient supply chains for high purity, pre-packaged chemicals, and gases. Rinchem’s services include warehousing, transportation, training, and consulting.Currently, as Site Operations Manager, I manage all activities related to operations and development of Customer Services by performing the following: * Encouraging co-workers to reach their highest potential through training and excellent performance management (hiring, performance appraisals, MMFs, positive feedback, discipline, and termination)* Overseeing and ensuring proper storage for each product, as well as sustaining the company’s “on-time delivery” standard with all customers. This involves maintaining facility and operational quality standards to ensure a safe warehouse in compliance with corporate goals/policies, showcase guidelines, and compliance with pertinent regulations* Meeting customer demands and expectations regardless of functional and departmental boundaries. This approach helps me lead the creation of current and future plans, and implement those plans to get from current to future state; I constantly walk and check the flow of the value stream daily or weekly; making implementation a priority* Assuring all Management Trainees are fully trained in managerial functions, ready for promotion* Recording any defects through POI, Cycle-Times, Double-Check, Paretos, and Leads efforts to eliminate defects. This ensures that all metrics (SAPP, POI, etc.) are communicated and reported in a timely mannerACCOMPLISHMENTS~ Ensuring that Safety, Quality, or other team meetings occur~ Serving on committee memberships as needed~ Transformed negative contribution to positive contribution with net profit in under 1 year~ Received 100% on DHS Audit~ Achieved above goals in Safety, Cycle Counts, and Showcase Standards(Accomplishments Continued)

Eagan, Mn

ACCOMPLISHMENTS (Continuation)~ Transformed negative contribution to positive contribution with net profit in under 1 year~ Received 100% on DHS Audit~ Achieved above goals in Safety, Cycle Counts, and Showcase Standards~ Assisted Rinchem Site in achieving 100% in all blocks of new Warehouse Management Systems~ Increased customer base at the Eagan, Minnesota locationSPECIALTIES• Project Management• Supply-Chain Management• Safety Management• Marketing & Sales Management• Customer Service Management• People Leader – Team Leader – Team Mentor – Team Building• Successful Entrepreneur• Report Preparation• JIT (Just In Time) Management• Identify & Implement Cost Saving Programs• Trainer - Chemical Management Service Sop, Safety Protocols & Workplace Dangers• ISO 9000/9001 Audits• Proficient In: Techsys, Chemstar, Pria Wms, Cost Analysis, Payroll, Scheduling• Proficient In: Great Plains, Microsoft Office Suite, Quickbooks• Standard Operating Procedures Creation, Implementation, Auditing.• OSHA Compliance• Inventory Control & Inventory Management• Distribution• Operations Management• Labor Cost Control• Training• Warehousing & Warehouse Activities• Team Leadership• Supply-Chain Management• Strategic Planning• Inventory Stocking• Ordering & Reporting• Business Plan Development• Building Security• Budgeting & Forecasting• Coaching & Mentoring• Change Management• Fulfillment• Techsys WMS• Chemstar WMS• Pria WMS• Great Plains• Microsoft Office Suite• QuickBooks• Cost Analysis• Payroll• Scheduling• Cycle Count & Inventory Management

Hillsboro, Or

As Operations Manager Trainee, I managed all activities related to operations and development of customer services. performing the duties of a Site Operations Manager. This position allowed me to learn and experience all of Rinchem from an operations standpoint.Much like the Site Operations Manager position, I upheld all Rinchem policies, practices, and procedures.While developing, maintaining, and deploying operational business plans for the facility to meet Corporate Safety Regulations and Policies, Accuracy, Productivity, and Profitability Goals, I was able to develop a method of personalization of these goals for all CSC employees.I not only managed assets and utilized them appropriately, but ensured that all processes were properly documented, followed, and improved upon as necessary.While maintaining a solid relationship with customers in collaboration with Rinchem’s Sales Team and ensuring all expectations were being met or exceeded, I constantly looked for additional opportunities to create new business solutions.Working in conjunction with administrative service centers, including HR, Accounting, Training, Quality, ESH, IT, and Sales, I was able to fulfill requirements and meet organizational objectives throughout the company.ACCOMPLISHMENTS ~ Increased customer base at current location~ Met ALL quarterly goals as established by Corporate~ Met all established ISO standards on Equipment and Facilities maintenance SPECIALTIES• Project Management• Supply-Chain Management• Safety Management• Marketing & Sales Management• Customer Service Management• People Leader – Team Leader – Team Mentor – Team Building• Report Preparation• JIT Management• Identify & Implement Cost Saving Programs• Trainer - Chemical Management Service SOP, Safety Protocols & Workplace Dangers• ISO 9000/9001 Audits• Proficient in: Techsys, Chemstar, Pria WMS, Great Plains, QuickBooks, Cost Analysis, Payroll, Scheduling• SOP creation, implementation, auditing

Chandler, Az

Bank of America/Merrill Lynch (BOA) is an American multinational financial services company headquartered in Charlotte, North Carolina. It is ranked 2nd on the list of largest banks in the US by assets. As of 2016, BOA was the 26th largest company in the US by total revenue.As Investment Specialist, I articulated the competitive advantage of product offerings and delivered “Merrill Edge” value proposition through consultative conversations. I was also tasked with understanding and proactively identifying opportunities for additional business from existing clients.While identifying referral opportunities for various internal partners, I demonstrated a passion for driving sales and being self-motivated I was accountable for defined and measured goals including sales activity, client surveys, quality assurance, productivity, and driving efficiencies.Additional responsibilities included having a broad knowledge of products and services throughout the enterprise and educating clients on Merrill Edge's capabilities. By aligning with client's conversation style to drive better engagement and optimal experience, I was able to develop business partner relationships and maintain a high level of integrity and while complying with the Guidelines for Business conduct as stated by Merrill Edge.ACCOMPLISHMENTS~ Passing the Financial Advisor’s Examination on the first try with 82% accuracy (traditional failure rate is 58%)~ Met all established new business goalsSPECIALTIES• Investment Specialist• Customer Relations Expert• Business Sales Goals• Operations Management• Labor Cost Control• Training• Team Leadership• Strategic Planning• Ordering & Reporting• Business Plan Development• Building Security• Coaching & Mentoring• Change Management• Fulfillment• Microsoft Office• Cost Analysis• Scheduling• Marketing & Sales Management• Customer Service Management• People Leader – Team Leader – Team Mentor – Team Building• Report Preparation• ROTH IRA

Queen Creek, Az

The United State Post Office is an independent agency of the United States federal government responsible for providing postal service in the United States, including its insular areas and associated states. It is one of the few government agencies explicitly authorized by the United States Constitution. As reported in 2017, the US Postal Service delivers, on average, more than 150 billion pieces of mail daily, employs over 500,000 workers, delivering more mail to more addresses in a larger geographical area than any other post in the world. They deliver to more than 157 million addresses in every state, city, and town in the country. Everyone living in the United States and its territories has access to postal products and services and pays the same for a First-Class postage stamp regardless of their location. making it the third-largest civilian employer in the United States.As a Rural Mail Carrier, I worked on the “Just-in-Time” (JIT) Delivery Processes, beginning with sorting mail for assigned routes, and concluding with up to 110 stops per day. My duties included delivering mail along a designated route, collecting payments and CODs, collecting mail and parcels from roadside boxes, selling stamps, and tracking registered/certified/insured packages. I worked an average 65-hours per week, 7 days per week during the holiday season in 2015 and successfully averaged 4 minutes/stop – approximately 200% faster than the USPS 8-minute average.ACCOMPLISHMENTS~ One of three left out of 21 employed from my class~ Able to learn and act as a back-up on multiple routes in a short period of time~ Met established USPS delivery requirementsSPECIALTIES• Quick learner on postal routes• Backup to multiple routes• Distribution• Training• Warehousing & Warehouse Activities• Marketing & Sales Management• Customer Service Management• People Leader – Team Leader – Team Mentor – Team Building• Report Preparation• Team Leadership• Scheduling

Chandler, Az

Lowe’s Companies is a Fortune 500 American company that ranks 40th in Fortune 500 2018 list with a revenue of $68,619 billion and operates a chain of retail home improvement and appliance stores in the United States, Canada, and Mexico.As a Department Manager, I managed a team of 8 employees in the walls and windows, home décor, paint, and flooring departments. I generated at least $95K in revenue per month at a Top-5 Store (out of 60 in the region). My supervisory functions included performance evaluations, accident reporting, corrective actions, internal communications, problem-solving, and team building. While the Department Manager, I was able to correct a significant employee motivation problem and turned around the overall team performance with clear oral and written communication skills, transparent leadership, time management, organizational skills, and high-performance standards.ACCOMPLISHMENTS~ Operated a successful Window coverings Business.~ Familiar with numerous aspects of home repair and upgrade~ Customer oriented~ Manager mentor~ Streamlined process to be more efficient~ Project Management~ Supply-Chain Management~ Safety Management~ Marketing & Sales Management~ Customer Service Management~ People Leader – Team Leader – Team Mentor – Team Building~ Successful Entrepreneur~ Report Preparation~ Identify & Implement Cost Saving Programs~ Trainer - Safety Protocols & Workplace Dangers~ Cost Analysis, Payroll, SchedulingSPECIALTIES• Operations manager for Home Decor• Expert in Home Décor• Customer relations expert• OSHA Compliance• Inventory Control & Inventory Management• Distribution• Operations Management• Labor Cost Control• Training• Team Leadership• Supply-Chain Management• Strategic Planning• Inventory Stocking• Ordering & Reporting• Business Plan Development• Building Security• Budgeting & Forecasting• Coaching & Mentoring• Fulfillment• Microsoft Office Suite• Cost Analysis• Payroll / Scheduling

Phoenix, Arizona Area

In 2001, I opened a blind cleaning service. Later, I expanding it to sales, installation, and repair of window coverings as the housing market grew in our area. I even eventually set up two different lines of business: Focused on Cleaning, which concentrated on power washing services and Focused on Blinds which concentrated on the sales, installation, and repair of window coverings.As the Creator/Owner/Operator, I provided a quality-oriented pressure-wash service for the Phoenix, AZ metropolitan area. My responsibilities included day-to-day service of customer locations, customer service, scheduling, sales and marketing, problem-solving, equipment maintenance, accounts payable and receivables.ACCOMPLISHMENTS~ Established a successful business that operated for 13 years before being sold~ In an industry which has a turnover rate for vendors offering cleaning services on average of five months, I was able to maintain the customer base for multiple years with several remaining from the start until the business was sold in 2014.~ Became a Customer Relations Expert~ Was able to reduce the advertising budget to $0 while steadily increasing annual revenue~ Became a successful entrepreneur SPECIALTIES• Project Management• Marketing & Sales Management• Customer Service Management• People Leader – Team Leader – Team Mentor – Team Building• Successful Entrepreneur• Identify & Implement Cost Saving• Microsoft Office• QuickBooks• Cost Analysis• Payroll• Scheduling• Operation and management of a successful small business• Expert in customer relations• Cost analysis & reduction• Sales• Distribution• Operations Management• Labor Cost Control• Training• Team Leadership• Strategic Planning• Inventory Stocking• Ordering• Business Plan Development• Budgeting & Forecasting• Coaching & Mentoring• Payroll / Scheduling

In 2004, Arch Chemicals, Inc. sold the majority of the operations of its Microelectronic Materials business to FujiFilm Holdings America Corporations. As Account Manager, I managed five CMS operation groups at semiconductor fabrication facilities across the western US and holding chemical fulfillment, analytical, maintenance, and storage contracts with Motorola, Freescale, and Intel. We passed 100% of our EPA audits and Arizona Department of Environmental Quality (ADEQ), while I managed 23 employees, ordering, stocking, shipping, and stock rotation of 1000s of gallons of toxic chemicals, closely monitoring expiration dates, and rotating stock accordingly.While ensuring Site Fabrication (Fab) Managers were adequately staffed, I attended meetings between CMS site management and customers, assisted Site Fab Managers in preparing customer reports, and make presentations to customers. I was also tasked with completing and performing Fab Manager reviews while performing site safety audits, including site ISO 9000 audits.ACCOMPLISHMENTS~ Project Management~ Supply-Chain Management~ Safety Management Expert~ Marketing & Sales Management~ Customer Service Management~ People Leader – Team Leader – Team Mentor – Team Building~ Report Preparation~ JIT Management~ Identify & Implement Cost Saving Programs~ Trainer - Chemical Management Service SOP, Safety Protocols & Workplace Dangers~ ISO 9000/9001 Audits~ Cost Analysis, Payroll, Scheduling~ SOP creation, implementation, & auditing.SPECIALTIES• OSHA Compliance• Inventory Control & Management• Distribution• Operations Management• Labor Cost Control• Training• Warehousing & Warehouse Activities• Team Leadership• Supply-Chain Management• Strategic Planning• Inventory Stocking• Ordering & Reporting• Business Plan Development• Building Security• Budgeting & Forecasting• Coaching & Mentoring• Change Management• Fulfillment• Cost Analysis• Payroll• Scheduling

As Site Manager for CMS personnel, I acted as Liaison between CMS and Customer Management. Responsible for all aspects of CMS supplied services to customers including inventory management, analytical services, and CDM maintenance, I conducted monthly status meetings with customers, participated in customer forecast meetings to ensure an adequate supply of inventory, and identified cost savings programs. I was also responsible to ensure staff met all training and safety requirements, completed and performed staff performance review, created Standard Operating Procedures (SOP) for site task adhering to ISO-9000 standards, and conducted safety training for staff.ACCOMPLISHMENTS~ Project Management~ Supply-Chain Management~ Safety Management Expert~ Marketing & Sales Management~ Customer Service Management~ People Leader – Team Leader – Team Mentor – Team Building~ Report Preparation~ Motorola/Free Scale ERT Member~ JIT Management~ Identify & Implement Cost Saving Programs~ Trainer - Chemical Management Service SOP, Safety Protocols & Workplace Dangers~ ISO 9000/9001 Audits~ Microsoft Office Suite Applications, QuickBooks~ Cost Analysis~ Payroll~ Scheduling~ Standard Operating Procedures (SOP) creation, implementation, & auditingSPECIALTIES• OSHA Compliance• Inventory Control & Inventory Management• Distribution• Operations Management• Labor Cost Control• Training• Warehousing & Warehouse Activities• Team Leadership• Supply-Chain Management• Strategic Planning• Inventory Stocking• Ordering & Reporting• Business Plan Development• Building Security• Budgeting & Forecasting• Coaching & Mentoring• Change Management• Fulfillment• Cost Analysis• Payroll• Scheduling• Cycle count and Inventory Management

As Lead Technician, I acted as the liaison between the Fabrication (Fab) Manager and site staff in the day-to-day operations including inventory management, analytical services, chemical-dispense module (CDM) maintenance, CDM parts order, and tracking, as well as Federal and State required training. I assisting the Site Operations Manager in ordering replenishment inventory taking into account lead times and shipping methods to ensure JIT delivery and no downtime to customers, performing cycle-counts to ensure correct inventory levels, ensuring that site personnel have all required training and that it was current, reviewing site staff schedules to meet scheduled work requirements, reviewing staff time sheets for accuracy, submitting to HR, and filling in for Site Operations Manager when he or she was unavailable. ACCOMPLISHMENTS~ Project Management~ Supply-Chain Management~ Safety Management Expert~ Marketing & Sales Management~ Customer Service Management~ People Leader – Team Leader – Team Mentor – Team Building~ Successful Entrepreneur~ Report Preparation~ Motorola/Free Scale ERT Member~ JIT Management~ Identify & Implement Cost Saving Programs~ Trainer - Chemical Management Service SOP, Safety Protocols & Workplace Dangers~ ISO 9000/9001 Audits~ Microsoft Office Suite, QuickBooks, Cost Analysis, Payroll, Scheduling~ Standard Operating Procedures creation, implementation, auditing.SPECIALTIES • OSHA Compliance• Inventory Control & Inventory Management• Distribution• Operations Management• Labor Cost Control• Training• Warehousing & Warehouse Activities• Team Leadership• Supply-Chain Management• Strategic Planning• Inventory Stocking• Ordering & Reporting• Business Plan Development• Building Security• Budgeting & Forecasting• Coaching & Mentoring• Change Management• Fulfillment• Microsoft Office Suite• Cost Analysis• Payroll• Scheduling• Cycle count & Inventory Management

As Chemical Technician, I was responsible for performing daily inventories, placing orders for replenishment of deleted inventory via SAP, receiving product into the site, performing quality control on inbound products to ensure they met with customer specification. While placing products in their correct storage locations and preparing bulk containers for installation into Chemical Dispense Modules, I was also tasked with responding to customer-request for delivery of non-bulk containers to delivery locations. Performing scheduled and unscheduled maintenance on Chemical Dispense Modules and dispense systems was another part of my job, as was scheduling and obtaining samples of chemistries from critical sampling points throughout the Fab facility. The shipping of those samples to laboratories for analysis and recording completed analysis into the customer’s database and maintaining showcase standards for all chemical storage facilities some of the my other responsibilities.ACCOMPLISHMENTS ~ Grew staff from 17 to 23 ~ Helped implement barcode tracking system~ Key contributor to ISO 9000 certification~ Assisted customers in the startup of new Fab facilities~ Billed / invoiced more than $150K/month and was accountable for preventative maintenance on all storage-related equipment, facility general maintenance, and inventory cycle-count programs. ~ Wrote standard operating procedures (SOPs) and personally managed safety audits in accordance with ISO 9000. ~ Credited with adding a profit stream after identifying a slurry that scoured the containers and enabled container reselling. SPECIALTIES • OSHA Compliance• Inventory Control & Management• Distribution• Training• Warehousing & Warehouse Activities• Team Leadership• Supply-Chain Management• Inventory Stocking• Ordering & Reporting• Building Security• Coaching & Mentoring• Fulfillment• Scheduling• Cycle-count & Inventory Management

Completed State & Federal Requirements For Mortgage Loan Originator’S License. Active Nmls# 1071096

Bachelor Of Business Administration - Bba, Business Administration And Management, General