Thomas Clark Email & Phone Number

Edinburgh, Scotland, United Kingdom

• Provided exceptional customer service to address inbound queries on prepayment meters, ensuring customer trust and satisfaction.
• Supported vulnerable customers during cost-of-living crises, demonstrating empathy and problem-solving skills.
• Implemented process improvements to enhance the customer journey and efficiency of query resolution.
• Utilised time management and organizational skills to meet tight deadlines.

Grangemouth, Scotland, United Kingdom

• Coached and developed players at Syngenta Juveniles FC, providing a platform for them to excel and leading by example.
• Role modeled youngsters and provided 121 coaching to enhance player skills and performance.

Airdrie, Scotland, United Kingdom

• Led a team to understand local market insights by engaging with the community and competitors.
• Provided clear guidance and feedback to ensure high team performance and goal achievement.
• Ensured shop compliance with operational procedures and social responsibility commitments.

United Kingdom

• Collaborated with Payment Consultant to promote next-gen card machines, securing meetings with decision-makers through door-to-door sales and tele-appointing.
• Closed deals and facilitated device set up, ensuring seamless customer experience and satisfaction.
• Maintained strong client relationships, providing ongoing support and generating referrals to expand network.

Stirling

• Provided exceptional customer service to members of a major UK financial services institution, resolving queries and collaborating with independent financial advisors.
• Communicated effectively through phone, email, and written correspondence to ensure customer satisfaction.
• Advised customers on financial products and services, ensuring their needs were met and exceeded.

Edinburgh, Scotland, United Kingdom

• Assisted Senior Management Team in organizing and running hotel operations, focusing on Front of house.
• Ensured Hotel Standards were met in all departments, handling customer complaints efficiently.
• Controlled guest bedroom allocations and supported Front Office Team in meeting guest requirements.

Stirling

• Built and maintained sincere customer relationships throughout the sales process.
• Sold appropriate sales packages with integrity and professionalism.
• Coordinated vehicle orders and deliveries to ensure smooth operations.

Airdrie, Scotland, United Kingdom

In my role as a Marketplace Manager at Entain, I led the shop's operations, managed recruitment, and developed business strategies to optimise profitability. I successfully delivered EBITA for three consecutive years and designed a succession plan that led to employee promotions.

Glasgow, Scotland, United Kingdom

• Managed revenue targets, compliance, and customer service for the assigned area, ensuring profitability and customer satisfaction.
• Led a high-performing team through recruitment, training, and performance management to drive business success.
• Spearheaded a Shop Closure Process with empathy, resulting in the successful redeployment of 155 staff members.
• Achieved a controllable profit of £268k and a GGR of £3.4M during a 6-month Secondment.

London Area, United Kingdom

• Trained retail staff on new till system Omnia across UK Retail Estate, leading change management initiatives for sustainable adoption.
• Designed and piloted Omnia system in London region, ensuring smooth transition and effective communication strategies.

Condorrat, Glasgow, Scotland, United Kingdom

• Collaborated with Senior Management to set and achieve sales and margin targets, develop budgets, and monitor performance.
• Oversaw daily operations, staff performance, customer service, and financial management to drive sales and business results.
• Recruited, trained, and coached employees to enhance customer service, revenue generation, and operational efficiency.

Airdrie, Scotland, United Kingdom

• Assisted the multi-site manager in recruitment, orientations, and performance management processes for staff.
• Managed service excellence standards and initiatives to ensure seamless operations.
• Seconded to Deputy Manager in recognition of outstanding performance.
• Nominated for “Regional Rookie of The Year” Award for achieving targets and excellent service.

Falkirk, Scotland, United Kingdom

• Assisted the Business Manager in office operations, scheduling activities, and handling conflicts efficiently.
• Prioritised incoming mail and reports to streamline workflow and create efficiencies.
• Identified and implemented departmental administrative process improvements at McDonald's in Falkirk, Scotland.