• Manage, coach, train staff and new associates in operations, customer services, administrative policies and procedures. Direct and supervise employees engaged in sales, inventory, and trainings. Complete series of training sessions. Address and correct sales staff communication issues in a tactful effective manner. Provide ongoing training and development to improve customer service and quality of performance. • Review performance and recommend additional training as needed. • Motivate staff with frequent recognitions, performance discussions and events, which have resulted in a high morale and friendly customer services by staff. • Skilled in staff problem-solving and negotiating solutions to performance or attendance problems. • Organized displays and maintain in stock position, incoming orders and reorganize sales floor to meet company demands. • Operate heavy machinery on a daily basis. • Assign employees to specific duties to best meet the needs of the store. • Interact with customers on a daily basis; answer questions regarding store and its merchandise. Help customers with questions, problems and complaints in person and via telephone. • Contributed to merchandising ideas at team sales meetings. • Multiple Awards

Managed entire Midwest consisting of fourteen (14) states directing all sales, marketing, training and customer service relations.Built Midwest from a start-up area to represent a range of marketing operations: event coordination, branding, public relations, and business development. Generated $16.9 million ROI by developing Midwest. • Dealer, customer, governmental agency sales throughout United States• Mentored, maintained and promoted sales teams• Implement promotions and special event management• ROI forecasting

Managed multi-regions of the United States of America consisting of thirty-eight (38) states as well as three (3) Canadian Providences. Directed all sales, marketing, training and customer service relations.Coordinated product information and distribution with product representatives and major accounts. Achieved sales of 2.75 million.• Forecasted ROI, met sales quotas and met and established all deadlines• Built and maintained client data base• Implement promotions and special events including trade shows

SALES & NEW ACCOUNT DEVELOPMENTBuilt and maintained route sales customers over several 1000 through cold calls and follow up visits with daily face-to-face contacts with new and established customers, dealers, distributors throughout the entire Midwest. Organized route lists in detail.MARKETING, DISTRIBUTION & CUSTOMER RELATIONSCoordinated product information and distribution with product representatives and major accounts including successfully promoting part products, sales and relations at trade shows. Organized and styled internal and external sales lists. Kept accurate, current computer records of customer/client base, inventory, sales quotations and handled all aspects of order taking, processing, inventory and quality control.

Actively involved with community holding several offices such as Board of Directors as well as maintaining multiple various positions including Crew Chief, Fire Captain, Officer, Firefighter, EMT, 1st Responder as well as the 1st Assistant Chief for the Village of Merton Fire Department.

Established and oversaw national coverage of manufactured products and marketing operations. Rapidly promoted due to strong performance. Coordinated events and tradeshows. Managed budgets from 6.9 million. Organized and styled internal and external sales lists.• Dealer, distributor and direct to customer sales nationwide with top sales / top profit awards• Handled all aspects of sales, processing, inventory and quality control• Implement promotions and special eventsManaged entire United States of America directing all sales, marketing, training and customer service relations.SALES & NEW ACCOUNT DEVELOPMENTBuilt and maintained route sales customers over several 1000 through cold calls and follow up visits with daily face-to-face contacts with new and established customers, dealers, distributors nationwide. Several years of Top Gun Awards received for outstanding sales accomplishments. Organized route lists in detail.MARKETING, DISTRIBUTION & CUSTOMER RELATIONSCoordinated product information and distribution with product representatives and major accounts including successfully promoting part products, sales and relations at trade shows. Organized and styled internal and external sales lists. Kept accurate, current computer records of customer/client base, inventory, sales quotations and handled all aspects of order taking, processing, inventory and quality control.

SALES & NEW ACCOUNT DEVELOPMENTBuilt and maintained route sales customers over several 1000 through cold calls and follow up visits with daily face-to-face contacts with new and established customers, dealers, distributors nationwide. Several years of Top Gun Awards received for outstanding sales accomplishments. Organized route lists in detail.