Thomas Clune Email & Phone Number

Australia

Docklands, Victoria, Australia

Risk Assurance across Digital and Australia transformation

Melbourne, Australia

As Revenue Assurance Operations Strategic Systems Manager I am responsible for identifying and implementing improvements to the Revenue Assurance Systems and Tools, in collaboration with Revenue Assurance Managers and contributors, to ensure that all team members have the appropriate systems and tools available to perform core Revenue Assurance tasks as efficiently and effectively as possible. Key accountabilities include:- Define the strategy for the RA systems and tools -… Show more As Revenue Assurance Operations Strategic Systems Manager I am responsible for identifying and implementing improvements to the Revenue Assurance Systems and Tools, in collaboration with Revenue Assurance Managers and contributors, to ensure that all team members have the appropriate systems and tools available to perform core Revenue Assurance tasks as efficiently and effectively as possible. Key accountabilities include:- Define the strategy for the RA systems and tools - Identify requirements for new systems / tools / data extracts and reports - Create and execute a plan to address IT infrastructure capabilities gaps identified - Create and execute a plan to address Source System data capabilities gaps identified - Seek endorsement of the business case for the proposed plan and investments required - Seek approval to purchase new tools and systems as required - Define the functional and technical requirements for new systems, tools, data extracts and reporting (detection control and monitoring) • Manage relationships with IT and external suppliers • Work with IT to agree the use cases for new systems and tools • Conduct solution design and proof of concept activities • Conduct integration test • Conduct user acceptance test • Define the RA systems requirements as input to shape Telstra’s strategy for “Big Data” including requirements for source system interfaces, data normalisation and transformation and RA reporting Show less

Richmond, Victoria

As Team Leader of the AAPT CISD Specialist Team I am responsible for ensuring Technical Specialists are driven and motivated to achieve company targets and performance standards. Ultimately responsible;- Process improvement for all aspects of process and engagement for the CISD Assurance team- Complex fault resolution.- Training and development of CISD Assurance team (60+ members).- Business unit representation for large scale Network projects.- Maintain and upkeep of CISD… Show more As Team Leader of the AAPT CISD Specialist Team I am responsible for ensuring Technical Specialists are driven and motivated to achieve company targets and performance standards. Ultimately responsible;- Process improvement for all aspects of process and engagement for the CISD Assurance team- Complex fault resolution.- Training and development of CISD Assurance team (60+ members).- Business unit representation for large scale Network projects.- Maintain and upkeep of CISD knowledge-base.- Quality Assurance- Escalation Management and ownership Show less

Richmond, Victoria

As the Quality Assurance Specialist within AAPT I was responsible for creating Quality standards across the AAPT Customer Incident Service Desk. As no previous QA position within AAPT existed previous to my appointment, I was required to define, develop and implement QA adherence criteria that covered all processes/procedures and engagement (both internal and external) for CISD adherence. This role also required ongoing process improvement, conducting reviews on existing processes as well as… Show more As the Quality Assurance Specialist within AAPT I was responsible for creating Quality standards across the AAPT Customer Incident Service Desk. As no previous QA position within AAPT existed previous to my appointment, I was required to define, develop and implement QA adherence criteria that covered all processes/procedures and engagement (both internal and external) for CISD adherence. This role also required ongoing process improvement, conducting reviews on existing processes as well as implementing new processes where gaps had been identified through the review process. Show less

Richmond, Victoria

As the data senior my primary role was to assist the team leader in the day-to-day operations for the AAPT Premium Service Centre data team. This role also included the up-skilling of current team members as well as training for new starters. Within the senior role I was a point of escalation for customers to assist with high severity faults.

Certificate 4 In Front Line Management, Human Resources Management/Personnel Administration, General

Itilv4 Foundations

Advanced Diploma Of Computer Systems, Information Technology

Activities and Societies: Included completion of Cisco CCNA.

High School, Vce