 Provide accurate and timely database reports daily, weekly, and monthly for finance, state agencies, and requesting management. Create custom reports for the hospital's leadership using Power Bi, Excel, and Crystal Reports. Increase visibility for day-to-day operations. Brought 100% awareness to the technician's workflow, which contribute to maintaining the department's 100% PM compliance every month. Addressed potential issues causing TAT failures in a timely manner. Implemented in-house digital dashboards projecting key daily reports, (Published accomplishment in an AAMI May 12, 2021, article) Provided real-time visibility for the department's PM completion and CM TAT times. Increased productivity of TAT times and decreased over 30 days TAT by over 30%. Review ECRI alerts weekly and addressed as needed. Keep accurate records on all hospital owned medical devices across the system, which is over 26000 devices, and consistently kept a 98% accuracy rate during the last 3 years of inventory validation. Ensure all assets are entered in the database within 24hrs of the assessment, to keep correct inventory and a positive revenue flow. Ensure that all devices PM schedules are entered per manufacturers specifications and or AEM policies and are issued by the first of each month. Oversaw timecards for the department using Kronos.  Updated department information using Interwoven TeamSite and MS Teams.

To be fully engaged in providing Uncompromised Safety, Superior Quality, MemorablePatient/Customer Experiences, and Financial Stewardship by: providing accurate and timely database reports, ongoing systems administration of the Clinical Engineering Database, and other database systems support functions.

Perform venipuncture and skin punctures to obtain a blood sample for laboratory testing in a timely mannerPrepare and organized patient specimens for testingCollect urine & drug screen specimensDeliver fluid samples to various departments as requiredPerform laboratory computer operations (ordering and registration)Utilize standard procedures for the maintenance of positive patient identification

Maintained and upgraded company’s website www.ifixandrepair.com Built and maintained their second website for www.ifarparts.com for wholesaleImplemented and maintained new IP phone service for 40+ stores and provide support servicesProvided customer support for website transactions. Contently working on SEO strategies to drive traffic to the site to increase revenue and educate customers of new products and locations

Ordering of products from overseas and locallyUpdated and maintained current product levels of over 5000 SKUsProvided in house computer supportUtilized crystal reports for inventory control and projections

 Installation SupportProvided configuration and preparation support for installation activities. Traveled independently to worldwide locations for installations of Intellinet’s SS7 over IP products.  Technical SupportProvided technical support for Intellinet products via technical support phone line and/or Email. Maintained high level of customer advocacy. Be rResponsible for owning the customer problem until resolution. Meet company guidelines for response time to problems and resolution. Troubleshooting and repair of PCs and SUN equipment associated hardware/software elements as it pertaineds to IntelliNet products. Participated in an “on-call” program to provide customer support during after-hours. Engineering Liaison Acted as the liaison between the customer and engineering support for complex problems. Reported software defects to our development staff using the bug-tracking system and working with them to help resolve problems faced by customers. TestingParticipated in testing activities for IntelliNet products. Reported any problems encountered to the bug-tracking system for analysis and resolution. TeamworkParticipated in other duties as assigned to cover other areas within the operation and engineering departments. Working in a full Unix environment with some Linux and NT platforms. Provided training of new recruits to IntelliNet’s SS7 stacks. Participated in documentation activities including manual evaluation testing and usability testing.