Thomas Combay Email & Phone Number

Sierra Leone

Freetown, Sierra Leone

Operationalization & service effectiveness of the branded Channels Understanding of branded channel guidelines Understand the branded channel business model Own the Outlets’ database Ensure all tools are set and working within the outlets Drive a strong retail engagement to ensure adherence to ways of working & stock availability Drive the channel deployment in all regions across the country  Execute an effective retail engagement and partnership Ensure periodic engagements are done with branded channel agents Identify locations within main roads and communities in collaboration with the partner and trade team  Align with partners for deployment plan following objectives set Deployment of the creative channel such as Mobile POS, VIP Table within Horecars or retail business model Ensure respect of operating hours, services & products availability, and the respect orange guidelines on customer experiences Drive the training of all agents within outlets

Freetown, Sierra Leone

• Ensure Process and Governance Compliance within Department• Sales Administration• Channel Partners Account Management• Animation Plan and execution• Performance monitoring: agent and customer base by Zones and territories• To make recommendations on initiatives for agent and customer base target achievement • Orange money Distribution Tools management• Monitor acquisition performance on agent and customer: Target Setting, Performance management• Operational report: working tools, other products• To organize in collaboration with the divisions Distribution, Commercial Operational Marketing and commercial support the business reviews of partners and agent.• To verify all new agent contacts as to meet the requirement of the company• To sign all verified contracts for onward creation• Implement Sales and Distribution Standard Operating Plan• Ensure Service excellence to all internal and external partners in respect of Orange money• Admin and back end support for all field staff• To make recommendations on initiatives for agent and customer base target achievement • Ensure Process and Governance Compliance within Orange Money as a company• Orange money Distribution Tools management• Channel Partners Account Management• Animation Plan and execution

Msc In Sociology ( ++Community Development ), Community Development

Bachelor'S Degree, Arts In Linguistic And Education