Thomas Combs, M.B.A Email & Phone Number

San Antonio, Texas Metropolitan Area

• Spearheaded the Third-Party Risk Management Lifecycle, serving as the first line of defense in identifying and mitigating external vendor risks.• Managed daily operations and project activities, ensuring compliance with privacy and data protection standards.• Generated compliance reports and dashboards for senior leadership, providing critical insights into risk management activities.• Collaborated with IT, HR, and Legal to define system requirements and prioritize enhancements, fostering privacy awareness.• Organized and led workshops to educate teams on risk management practices and regulatory compliance, boosting organizational awareness.• Maintained accurate documentation of compliance activities and risk assessments for audits and regulatory reviews.

San Antonio, Texas Metropolitan Area

San Antonio, Texas Area

• Oversaw user account management, ensuring secure access to CRM systems and enhancing data security protocols.• Customized and optimized Salesforce functionality for sales and marketing teams, boosting productivity and workflow.• Conducted daily data quality checks, reducing error ratios and significantly improving data accuracy.• Ensured customer data compliance with HIPAA and promptly addressed internal and client inquiries.• Established data governance frameworks to data integrity, security, and compliance.

San Antonio, Texas Area

Worked with Information Systems and Legal to coordinate projects and programs focused on enhancing values in the corporate environment. Cleansed archived physical business records such as contracts, agreements, and SOWs. Added and modified customer data within Salesforce CRM to improve efficiency and QA. Instituted multiple data governance tools to collect sensitive data from terminated user's computer storage drives. Scrutinized record retention schedules and recordkeeping requirements to determine records’ status. Contributed to IS policies and procedures regarding data security and awareness.

San Antonio, Texas Area

Helped the project team review assembly methods for tasks, and resolved potential issues. Rewrote and improved SOPs for multiple projects to provide stability and guidance to current/future IT project manager interns. Planned/organized stakeholder meetings to identify possible concerns and solutions for specific projects. Managed and completed a high volume of assigned tickets using Remedy. Identified, evaluated, and monitored business risks while deciding on action plans if those risks occurred.

San Antonio, Texas

- Provided Tier 1 and Tier 2 troubleshooting support to Physicians and Teaching Hospitals, producing accurate data from clients through Remedy ticket system.- Deliberated project concepts with help desk coordinator and team supervisors, executed high-level responsibilities on administrative and technical prospective.- Updated web-based applications and technical solutions for staff and team leaders.

Masters Of Business Administration - Mba, Business Administration And Management, General, 3.9 Gpa

2018 Dean's List

College Of Business, Computer And Information Systems Security/Information Assurance

Activities and Societies: Business Scholars Program Computer Information Systems Security Association

Associate Of Arts And Sciences (Aas), Computer Systems Networking And Telecommunications

Activities and Societies: Business Scholars ProgramAssociate Degree in Computer Networking (CISCO) CERTIFICATIONS Integrated Technology.

Education record