Thomas Conklin Email & Phone Number

New York, NY, US

• Project Managemento Managed Client Annual Annuity Statements project for a new producto Agile and Waterfall Methodologies – Project Life Cycleo Creation and maintenance of project plans, risks/issues, and decisions.
• Customer Focuso Understand the internal/external customer and how they define value o Maximize customer experienceo Identify and clearly define challenges that impact service or customer experience
• Team Focus o Collaboration and communication across various departments o Reducing friction across competing priorities and capacity constraintso Driving to consensus and decision making
• Workflow / Process Focus o Identify dependencies / bottlenecks, communicate, drive accountability, and mitigate risko Identify workflow inefficiencies o Thinking beyond the current problem – scale solutions for short.

New York, NY, US

• Program / Project Management Experience:
• Governance / Value Stream management o Simultaneous support of multiple autonomous self-governing teams –driving initiatives and related projectso Ensuring cross-organizational coordination and alignment of.
• Value Stream Delivery - Digital Performance and Transformation – delivered automated solutions and value to end users
• Continuous value-add delivery - Integrated solutions across unique business units - Automated processes and increased downstream efficiencies

Hartford, Connecticut, US

• Key leader in dedicated business area responsible for online solutions for providers and Vendor Management.
• Managed strategic vendor relationships
• Oversight of IT project, day to day operations, production support, and reporting analytics activities.
• Coordinated with Procurement for approval of Statements of Work for external IT development.
• Coordinate with architecture areas to identify strategic direction on projects that include multiple outside vendors and a dependency on Aetna internal services. Results:*Delivered over $1M annual savings through.

Hartford, Connecticut, US

• Business owner for the implementation of $1M+ projects delivering clinical decision support and financial tools on Aetna’s vendor hosted Provider website.
• Responsible for extended project teams of 10-15 individual contributors. Deliverables and operational readiness tasks coordinated across subject matter experts in Provider office workflow, reporting, communications.
• Identified and mitigated project and business risks.
• Proven ability to communicate results, issues, and financial impact to Senior Management.
• Project lead for Claim Payment Estimator project that differentiated Aetna in the industry.
• Delivered Personal Health Record and Care Alert projects as clinical offerings and as value adds on a primarily administrative provider web portal.Results:*Promoted to Director following five successful years.

Hartford, Connecticut, US

• Operations and release management role responsible for oversight of major and minor IT releases across (3) speech applications. Managed all production support activity, baseline budget, communications, defect and issue.
• Provided leadership and subject matter expertise for reporting and ad hoc analyses. Supervised staff responsible for day-to-day reporting.
• Responsible for vendor management activities around application tuning and a hosted behavioral reporting tool.
• Created numerous cost benefit and financial modeling scenarios that assisted in business prioritization and decision making.Results:*Received the highest level annual rating representing 'Greatly Exceeded Expectations'.

Hartford, Connecticut, US

• Project lead on Claim, Mail Order Drug, and Enhanced Reporting projects for Aetna’s Integrated Voice Response system.
• Managed projects through all phases of the project life cycle from creation of business requirements and call flows to post production monitoring.
• Assumed sole responsibility for reporting. Collaborated with business segments and finance to analyze and report Key Performance Indicators.

• Responsible for process improvement and project management activities around revenue assurance and telecommunications vendor pricing.
• Key player in analysis of variance related to telecom circuit expense and accrual reporting.
• Strong emphasis on vendor relations, dispute resolution, and negotiation.
• Core member of team that developed a comprehensive vendor performance assessment program.

Boston, MA, US

• Developed bid specifications, vendor qualifications, and evaluation criteria of procurement of commodities and services.
• Provided technical assistance and problem solving ability in the areas of budgeting, bid preparation, contract negotiations, vendor performance, and contract billing.
• Continuous management of budget allocations and contract expenditures.