Thomas Conklin Email & Phone Number

New York, Ny, Us

• Project Managemento Managed Client Annual Annuity Statements project for a new producto Agile and Waterfall Methodologies – Project Life Cycleo Creation and maintenance of project plans, risks/issues, and decisions documentationo Close collaboration with Product Owners, Development vendors, and consultants• Customer Focuso Understand the internal/external customer and how they define value o Maximize customer experienceo Identify and clearly define challenges that impact service or customer experience• Team Focus o Collaboration and communication across various departments o Reducing friction across competing priorities and capacity constraintso Driving to consensus and decision making• Workflow / Process Focus o Identify dependencies / bottlenecks, communicate, drive accountability, and mitigate risko Identify workflow inefficiencies o Thinking beyond the current problem – scale solutions for short term and long-term goalso Change management

New York, Ny, Us

Program / Project Management Experience:• Governance / Value Stream management o Simultaneous support of multiple autonomous self-governing teams –driving initiatives and related projectso Ensuring cross-organizational coordination and alignment of interdependent worko Managing non-linear change o Business requirements gathering, Program Increment (PI) planning, project checkpoints, senior leadership steering / governance, retrospectives, external vendor planning and accountabilityo Identify dependencies / bottlenecks, communicate, drive accountability, and mitigate risko Track risks, issues, and resolution (open risks / issues, decision log documentation)Results:• Value Stream Delivery - Digital Performance and Transformation – delivered automated solutions and value to end users• Continuous value-add delivery - Integrated solutions across unique business units - Automated processes and increased downstream efficiencies

Hartford, Connecticut, Us

• Key leader in dedicated business area responsible for online solutions for providers and Vendor Management. • Managed strategic vendor relationships • Oversight of IT project, day to day operations, production support, and reporting analytics activities. • Coordinated with Procurement for approval of Statements of Work for external IT development.• Coordinate with architecture areas to identify strategic direction on projects that include multiple outside vendors and a dependency on Aetna internal services. Results:*Delivered over $1M annual savings through critical vendor contract negotiation*Opened negotiations with active vendor in effort to achieve 'Portal Parity' and reduce dependence on primary vendor

Hartford, Connecticut, Us

• Business owner for the implementation of $1M+ projects delivering clinical decision support and financial tools on Aetna’s vendor hosted Provider website. • Responsible for extended project teams of 10-15 individual contributors. Deliverables and operational readiness tasks coordinated across subject matter experts in Provider office workflow, reporting, communications, training, and customer service areas.• Identified and mitigated project and business risks.• Proven ability to communicate results, issues, and financial impact to Senior Management.• Project lead for Claim Payment Estimator project that differentiated Aetna in the industry. • Delivered Personal Health Record and Care Alert projects as clinical offerings and as value adds on a primarily administrative provider web portal.Results:*Promoted to Director following five successful years delivering value to end users*Reduced dependence on manual delivery of Clinical Care Alerts with automated solution*Provided significant value to Medical Providers with implementation of Claim Payment Estimator that delivered accurate point in time measures of negotiated amounts and member responsibility

Hartford, Connecticut, Us

• Operations and release management role responsible for oversight of major and minor IT releases across (3) speech applications. Managed all production support activity, baseline budget, communications, defect and issue resolution. • Provided leadership and subject matter expertise for reporting and ad hoc analyses. Supervised staff responsible for day-to-day reporting.• Responsible for vendor management activities around application tuning and a hosted behavioral reporting tool.• Created numerous cost benefit and financial modeling scenarios that assisted in business prioritization and decision making.Results:*Received the highest level annual rating representing 'Greatly Exceeded Expectations' performance

Hartford, Connecticut, Us

• Project lead on Claim, Mail Order Drug, and Enhanced Reporting projects for Aetna’s Integrated Voice Response system. • Managed projects through all phases of the project life cycle from creation of business requirements and call flows to post production monitoring. • Assumed sole responsibility for reporting. Collaborated with business segments and finance to analyze and report Key Performance Indicators.

• Responsible for process improvement and project management activities around revenue assurance and telecommunications vendor pricing.• Key player in analysis of variance related to telecom circuit expense and accrual reporting. • Strong emphasis on vendor relations, dispute resolution, and negotiation. • Core member of team that developed a comprehensive vendor performance assessment program.

Boston, Ma, Us

• Developed bid specifications, vendor qualifications, and evaluation criteria of procurement of commodities and services.• Provided technical assistance and problem solving ability in the areas of budgeting, bid preparation, contract negotiations, vendor performance, and contract billing.• Continuous management of budget allocations and contract expenditures.