I manage the day-to-day operations of the survey tool and the data. I support the successful implementation and ongoing development of the Performance Feedback Program.Key responsibilities:• End-to-end survey data management –sample management, exporting, analysis, reporting, data visualisation.• Survey data integrity – updating information in real-time in multiple systems such as Tableau, Qualtrics and Salesforce• Qualtrics SME – creating and updating surveys, A/B testing new ideas to increase response rate, manually distributing surveys and reminders. As SME of Qualtrics I respond to Bespoke requests in cross team engagement to help company’s needs.• Collaboration & Project Management – helping to deliver survey automation, integrating response data to map back into appropriate Axiom systems. • Use problem solving and critical thinking to manage stakeholders’ expectations.- Arrange data suitable (Charts , tables) for key stakeholders (ELT) in the QBR• Action requests and solve problems for Talent, TSP, clients and sellers– fix errors in data, update embedded data, send to other contacts, fix links, remove surveys and action opt out requests from sellers and clientsProficient in Tableau Key achievements Reached goal of 10,000 surveys in Q1 2024 and achieved a 37% response rate for 2023. Increased from 2022 which had a 34% response rate.• Increased the response rate of the Performance Feedback survey.• Part of team which created a dashboard on tableau for stakeholders to see the Survey data.• Created an automated email system for low scoring surveys which is sent to the relevant stakeholders.• Created multiple complex surveys for the organisation such as Legal AI survey for the Legal staff.Up skilled in Tableau which allowed me to reduce bottleneck in Axiom.Merged data of two surveys to highlight differences and similarities between clients and talent

Summary Provide support to the Digitalisation Team to ensure delivery of DSO’s Digitalisation Strategy. This includes the implementation of a new IT case management system and the introduction of other digital tools and technologically enabled working practices.Key responsibilities• Project Office Administrative Support and documentation.• Onboarding and training staff on new IT system.• Engage with IT colleagues and external Supplier to support data cleansing and migration strategies including running data reports and assessing data validity and integrity.• Communicate and engage with diverse internal and external stakeholders, building organisational relationships, representing the Digitalisation Strategy values and aims.• Problem solving issues with IT system raised by stakeholders.Key Achievements • Successfully implemented the new case management System for the Organisation.

Worked with project leaders to help with their projects.Key responsibilitiesProviding general administrative support, such as data entry, filing, and document preparation.Assisting in the organization of meetings and events.

SummaryAssist Research and policy Officer.Key responsibilitiesProviding general administrative support, such as data entry, filing, and document preparation.Assisting in the organization of meetings and events.Worked with project leaders to help with their projects. Key responsibilities Providing general administrative support, such as data entry, filing, and document preparation. Assisting in the organization of meetings and events.Skills: Research · Time Management · Communication · Report Writing · Visual Communication