Thomas Cooper Email & Phone Number

Dorchester, England, United Kingdom

I lead the daily operations of critical facilities services, emphasizing transformation, quality improvement, and patient satisfaction. My responsibilities span both hard and soft services, focusing on operational excellence across key areas:Patient & Retail Food ServicesOversee food preparation and delivery to wards and retail outlets, ensuring high nutrition, safety, and customer service standards for patients, staff, and visitors.Service ModernizationLead initiatives to modernize catering services across the trust, optimizing processes, implementing best practices, and improving efficiency.Change ManagementStrategically plan and manage service changes based on evolving patient needs and operational requirements, fostering a culture of continuous improvement and high service standards.Leadership & Team DevelopmentStaff & Contract ManagementManage a team of dedicated staff and oversee catering-related contracts, ensuring consistent, high-quality service delivery.Mentorship & GrowthTrain and mentor team members, supporting a patient-centred culture and aligning staff with trust values and service standards.Strategic Coordination & ReportingData-Driven StrategyLead projects and produce strategic reports for the Deputy Head of Estates & Facilities, leveraging insights to enhance service quality and support operational decisions.Program Development & Service OptimizationReorganization Program: Collaborate with the Deputy Head on a reorganization program to deliver streamlined, patient-centered services.Resource PlanningStrategically manage resources to maintain reliable services and adapt to the trust’s changing demands.By driving transformation and service improvements, I contribute to higher patient care standards, operational efficiency, and a positive experience for patients, staff, and visitors.

Dorset, England, United Kingdom

I specialize in transforming underperforming hospitality businesses and supporting new ventures in establishing strong foundations. I was brought into failing or sale-preparing businesses to enhance operational effectiveness, maximize profitability, and drive overall value. Additionally, I work with new business owners to design business models, develop detailed business plans, and ensure strategic growth.New Business Development & PlanningCollaborate with new ventures to design scalable business models and craft strategic business plans, setting clear paths for market entry and growth.Operational Analysis & Profit OptimizationConduct comprehensive reviews of cash flow, debt positions, and cost structures, reversing profit declines and building sustainable financial strategies.Customer-Centric ProceduresEstablish improved processes for speciality diets and allergy management, prioritizing customer safety and enhancing satisfaction.Sales & Marketing StrategyOptimized Sales & Customer EngagementDevelop and refine sales strategies that maximize customer acquisition, retention, and loyalty, creating revenue growth through targeted engagement.Ad Content Strategy & Performance TrackingDesign paid ad content and oversee social media spending to ensure a high ROI, continuously adjusting for improved profitability.Revenue Diversification & Event PlanningSeasonal Revenue BoostingImplement events and seasonal activities to drive customer engagement and increase out-of-season revenue, strengthening the brand’s reach.Leadership Development & Team TrainingStaff Training & Culture ShiftRe-train teams to foster a customer-service-focused culture, ensuring alignment with business goals and eliminating outdated practices.Management & Owner TrainingEquip ownership and management with essential skills and operational standards for long-term growth and stability.

Blandford Forum, England, United Kingdom

Business Growth & Development:Scaled business from a £12k start-up loan to a £300k annual turnover within six years.Directed all business departments, driving their growth and enhancing operational efficiency.Product Strategy & Market Expansion:Launched and optimized over 150 unique products, focusing on continuous improvement and standardization.Led market-driven product innovation, designing future offerings based on comprehensive research and customer insights.Facility Design & Operations:Designed and built a modern, fully operational facility, featuring a 3000L craft brewing system, yeast lab, 250-capacity taproom, on-site kitchen, and automated systems.Ensured all regulatory compliance, maintaining precise records aligned with industry standards and company policies.Business Strategy & Financial Planning:Developed strategic business plans to support growth, secure investment, and strengthen financial health.Adapted business model during industry disruptions, including a pivot to a web-based delivery service during lockdowns, sustaining revenue and profitability.Leadership & Team Development:Recruited, trained, and mentored a cohesive team, growing to 10 members with a robust management structure.Introduced performance reviews and bonus incentives, enhancing team engagement and operational results.Project & Budget Management:Oversaw budgeting, timelines, and scope for key projects, ensuring alignment with business goals and delivering on target.

Dorset, England, United Kingdom

In collaboration with the owner, I was instrumental in designing and building a unique, high-risk retail business combining a deli, eco refill shop, and off-licence, tailored to community needs. Key contributions included:Financial Strategy & Supplier RelationsConducted strategic financial planning to manage stretched cash flow, securing initial inventory and supplier relationships essential for launch.Marketing & Customer Base BuildingLed targeted advertising and community-focused marketing campaigns, emphasizing high standards in customer service to establish a loyal customer base.Revenue Growth through B2B CollaborationsOrganized collaborative events and partnerships, resulting in a significant revenue increase quarter-over-quarter.E-Commerce ExpansionTransitioned the business to an e-commerce platform, managing web development, product selection, and logistics to reach a broader customer base.Ownership TransitionPrepared the business for successful sale, conducting transitional training for new ownership to ensure continuity and smooth operations.This role involved full-spectrum business development in a unique retail model, from launch through to strategic growth and successful sale.