Actively searching for the chance to apply my customer support skills through an experienced-level position. Hoping to use my decade of relevant experience to market more technical avenues.
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Technical Support AnalystNc DotRaleigh, Nc, Us
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SttTrue.Org Aug 2024 - PresentPasadena, California, Us -
Technical Support AnalystNc Dot Sep 2022 - Sep 2024
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Help Desk AnalystRockwell Automation Nov 2016 - Aug 2022Milwaukee, Wi, Us-troubleshooting issues and related inquiries via call/email by completing Incident/Request via Service Now ticketing system.-completion of Password resets, Symantec Endpoint Protection, Active Directory, Mobile Iron, SharePoint, Outlook, hardware, and software, etc -
It Support AnalystHcl Becton Dickenson Sep 2015 - Nov 2016-Incident/Ticket triage along with taking roughly 30-40 calls-Applications used: ServiceNow, Lotus Notes, Microsoft Outlook 2013-16, Bitlocker, Active Directory, SAP, RSA token configuration/settings, MobileIron, Remedy, MyLearning
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Technical Support AnalystHcl Rockwell Automation May 2015 - Sep 2016Assisting clients with basic troubleshooting to get resolve on technical issues that they may have with their systems, applications, etc. via phone, email, and chat.
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Broadband Support Technician IiMercury Z Nov 2014 - Apr 2015Cary, Nc, UsPerform trouble isolation and restoration of IPTV and High Speed Internet service for carrier subscribers. Have the ability to zero in on subscriber’s port and correct any provisioning abnormalities. Support subscriber’s products and services via the expansion of the Carrier’s broadband infrastructure. -
Help Desk AnalystIdea Oct 2012 - Nov 2013London, Uk, GbTroubleshooting for multiple clients via phone or email regarding issues that users have tickets, analyzing, recreate issue in order to resolve or by escalation. Remote desktop and VPN troubleshooting if necessary for phone/online technical resolution.
Thomas Cooper Skills
Thomas Cooper Education Details
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Millbrook High SchoolSpecific Applications
Frequently Asked Questions about Thomas Cooper
What company does Thomas Cooper work for?
Thomas Cooper works for Nc Dot
What is Thomas Cooper's role at the current company?
Thomas Cooper's current role is Technical Support Analyst.
What schools did Thomas Cooper attend?
Thomas Cooper attended Millbrook High School.
What are some of Thomas Cooper's interests?
Thomas Cooper has interest in Children, Economic Empowerment, Civil Rights And Social Action, Politics, Education, Human Rights, Arts And Culture, Health.
What skills is Thomas Cooper known for?
Thomas Cooper has skills like Remote Desktop, Help Desk Support, Troubleshooting, Vpn, Broadband, Microsoft Office, Networking, Technical Support, Windows Server, Windows Xp, Windows 7, Active Directory.
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