MODA Business Administrator

Business Administrator training and supporting Labware LIMS. System Administrator supporting instrument computers in GMP laboratories including user Account Management, routine backup and restoration of electronic records, troubleshoot issues with instrument computer systems, work with Vendors and IS staff to resolve issues. Work with instrument owner, validation team and QA to resolve issues involving upgrade, maintenance or qualification of instrument computers and applications. Create SOP's for Administration of instrument software.Experience in regulatory audits while under consent decree.Compliance Representative responsible for safety audits and investigations.Experience in document coordination using GXPharma and PDOCS. Safety trainer with experience in SafeStart.

Test new and upgraded applications for compatibility prior to deployment to production desktop environment.Network Administration of users, groups and applications.Resolve level 2 support issues by clarifying user inquiry, performing root cause analysis and implementing corrective actions, and following-up with the user and/or the assigned IT Staff.Work with GMP clients to resolve system issues and assist in documentation for change control.Submit infrastructure change control and work with pilot groups to test those applications prior to deployment to production environment.Provide detailed documentation of issue resolution in the IT call tracking database.Provide technical guidance to first level support technicians.Document common and rare issue resolution in detail and post in knowledgebase for quick and easy access by 1st level support technicians. Responsible for following all site infrastructure SOP's.

o Resolve support issues by clarifying user inquiry, determining the cause of the problem, selecting the best solution to solve the problem, and following-up with the user and/or the assigned IT Staff.Provide desktop support on site and remotely by telephone, supporting Windows 2000/XP, Office 2003, Lotus Notes 6.5, VPN and several third party applications.Provide Support for Blackberry’s and Palm PDA’s.Provide Printer, Scanner and Copier support. Train and manage Help Desk consultants and interns.Manage IT assets.• Order and receive equipment• Track inventory• Process invoices• Assign equipment to usersCreate images for laptops and desktops using Symantec Ghost.Customize desktops and laptops for users.Successfully managed the upgrade from a Windows NT 4.0 Domain to a Windows 2003 Active Directory Domain.Successfully managed the upgrade of laptops and desktops to Windows XP

Resolve support issues by clarifying user inquiry, determining the cause of the problem, selecting the best solution to solve the problem, and following-up with the user and/or the assigned IT Staff.Provide desktop support on site and remotely by telephone, supporting Windows 2000/XP, Office 2003, Lotus Notes 6.5, VPN and several third party applications.Provide Support for Blackberry's and Palm PDA's.Provide Printer, Scanner and Copier support. Train and manage Help Desk consultants and interns.Manage IT assets.Order and receive equipmentTrack inventoryProcess invoicesAssign equipment to usersCreate images for laptops and desktops using Symantec Ghost.Customize desktops and laptops for users.Successfully managed the upgrade from a Windows NT 4.0 Domain to a Windows 2003 Active Directory Domain.Successfully managed the upgrade of laptops and desktops to Windows XPProject Managed and trained company personnel on Lotus Notes 6.52 and the American Express @ Work system in a classroom setting as well as through WebEx sessions.Stay In; Provided sales force automation (SFA) training to Sepracor sales reps.

Maintain File, Database, and Exchange serversUpgrade hardware, troubleshoot problems, devise solutionsInstall software applications and provide training

Manage software test labDeveloped solutions for Sales Force Technical SupportTested applications before deploymentProvided third tier support

Project managed the evaluative inventory of over 3,000 computers in one month, including:Management of technical and non-technical teamDevelopment of re-imaging process and computer image using Norton Ghost.Development and management of line process including inventory, cleaning, imaging and repairing of equipment, in preparation for shipping

Managed test environment Tested desktop applications for Win NT to Win XP upgradeTested server applications for Win NT to Win 2000 upgradeBuilt servers and tested VMWare as a solution for consolidation of application serversBuilt servers to test and implement Citrix Terminal serverDeveloped process and trained techs for deployment of pilot workstationsDeveloped imaging process and trained techsServed as IT liaison to Business Information ManagersTrained and managed IT liaisons to Business Information Managers

Trained client sales force representatives for clients including Pfizer, Procter & Gamble and Eli Lilly

Provided professional development and technology/curriculum integration training for teachers in public and private schools Provided group training in basic technology skills, curriculum training and curriculum integration, as well as in-class and one-on-one mentoring with classroom teachers to help integrate technology