Thomas Cortez Email & Phone Number

Houston, Tx, Us

Houston, Texas, United States

Manage and directed a team of 22 technicians for break fix and IT solutions Run and review metrics to ensure profitability Manage and direct call work load to meet response times Created and directed special training programs for techs Assign and complete training as needed for all team members Building customer satisfaction and rapport through daily communications Created and implemented processes to streamline productivity Promote a positive team work environment Work closely with sales for account challenges and service pricing Certified in Ricoh, Canon, HP, Lexmark Sharp and Kyocera MFP’s Have extensive knowledge of networks and connectivity and software installations Have over 18 years of experience in the technology industry

Houston Texas Corporate Office

Received computers to be diagnosed and serviced. Installed multiple networks using wireless routers and Bluetooth connectivity. Built custom computer systems. Removed viruses and secured systems. Installed software and special applications.; Worked directly with computers and printers. Have broad knowledge of computers and software sales. Have experience with selling service plans.

Supervised service team and was in charge of call loads and inventory Was in charge of ordering parts inventory and maintaining car stocks. Escalation specialist within the company. Maintained and serviced a territory within Houston. Factory trained in Muratec MFP’s. Factory certified in Hewlett Packard MFP’s black and white and color machines. Have knowledgeable experience with Konica MFP’s Have excellent knowledge of Hewlett Packard Notebooks hardware and software repair.. Installed MFP’s on networks to print and scan.