Thomas Coughlin Email & Phone Number

Clermont-Ferrand, Auvergne-Rhône-Alpes, Fr

• Managed Portfolio of various Cross-Functional Global Taskforces through Development, Testing, and Delivery of Digital Products to support evolving Customer Needs.• Leveraged various Change Management techniques to drive Business Adoption, enhance User Experience, and lead Michelin’s Digital Transformation.• Established objectives, milestones, and key performance indicators to gauge success for each Region and Business Unit.• Challenged business to rationalize and standardize processes in accordance with Minimum Viable Product Approach.

Clermont-Ferrand, Auvergne-Rhône-Alpes, Fr

• Led dedicated Agile Global Taskforce conducting thorough Discovery, Design, Development, Testing, and Deployment.• Successfully implemented Salesforce Contract Lifecycle Management platform.• Conducted on-site training and support throughout the Americas and Europe to track and monitor KPIs via customized reports, dashboards, and list views.

Clermont-Ferrand, Auvergne-Rhône-Alpes, Fr

• Led global Business Intelligence committee to coordinate implementation across the organization with strong focus on Sales Cloud Marketing Automation, Community Portal and Commerce Cloud.• Successfully integrated visualizations via various enterprise solutions (MicroStrategy, PowerBI, and Einstein Analytics) to provide actionable data at the right time and place via Salesforce.• Executed various Pilot projects across the organization exploring the capabilities and functionality of Einstein Analytics mainly focused on Sales Cloud.

Clermont-Ferrand, Auvergne-Rhône-Alpes, Fr

• Led global Customer Analytics team while initiating Proof of Concept projects across Americas, Europe, and Asia.• Managed collaboration between Customer Analytics, BI, and Salesforce CRM alongside various 3rd parties (Oracle, IBM, and Microsoft among other leading providers).• Managed/analyzed various data sources to optimize Product Screen recommendations for North American Passenger Tire Customers.

Clermont-Ferrand, Auvergne-Rhône-Alpes, Fr

• Challenged business to ensure the highest level of Customer satisfaction and safety regarding Digital Tire Selector.• Introduced new competitive strategies to better fulfill Customer needs while increasing selection of passenger products for 15 B2C sites across North America.• Managed and maintained Product Information Management database.• Actively participated in all Tire Selector testing for releases and larger projects (UAT, regression and post implementation check-out).• Validated and ensured that the tire selector was working consistently from a data and product technical standpoint through all site changes.

Folsom, California, Us

Washington, Dc, Us

• Led platoon of 60 Marines promoting situational awareness, attention to detail, and accountability for both personnel and equipment.• Coordinated exercises and events strengthening troop welfare, morale, and physical performance of my Marines.

• Supervised 25 technicians while promoting cohesiveness, increasing productivity, and decreasing workplace accidents.• Consistently improved monthly sales through events and new marketing methods; increasing market share and customer base.

Deerfield, Il, Us

• Provided exceptional customer service while learning the essentials of businessmanagement.• Managed a team of employees, introducing competition amongst the staff to increasesales and accountability.• Organized special events experimenting with new marketing methods to attract newcustomers, while retaining current customers through established methods.• Ordered and maintained inventory to ensure customer satisfaction.