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@legalzoom.com
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Thomas Cramsie is listed as Retail Professional based in Whittier, California, United States. AeroLeads shows a work email signal at legalzoom.com and a matched LinkedIn profile for Thomas Cramsie.
Thomas Cramsie previously worked as Customer Care at Legalzoom.Com, Inc and Service Supervisor at Living Spaces Furniture. Thomas Cramsie holds Bachelor Of Arts Degree, Business Administration from California State University, Fullerton.
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AeroLeads found 1 current-domain work email signal for Thomas Cramsie. Compare company email patterns before reaching out.
Thomas Cramsie is a Retail Professional.
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· Answered customer queries on order status and gave instruction on placing revisions to orders. · Corresponded with customers via e-mail on order status, order revisions and other issues on existing orders · Addressed escalated order issues presented from customer surveys · Reviewed product and process information database for accuracy and relevance, identifying areas for improvement
· Supervised team of 12 to 24 Representatives and handled escalated issues · Created and updated new hire training manual · Coached individuals on meeting performance standards. · Reported phone statistics with analysis to management
· Audited documentation using Department of Managed Care and company standards · Lead meetings between Management in Texas and California Service Centers · Provided training and support to Management and line staff in Texas Service Center
· Supervised team of 12 to 19 Representatives and handled escalated issues · Conducted regular team meetings · Coached individuals on meeting performance standards and on personnel issues. · Interviewed potential Representative candidates and assisted with hiring of new Representatives · Met account specific performance guidelines
· Trained all new Customer Service Representatives in a classroom format · Coordinated ongoing training with Supervisors and new Representatives · Audited phone calls and documentation on a regular basis · Wrote and edited department policy and procedures
· Helped Customer Service Representatives with system, benefit and procedural issues. · Guided Representatives toward solutions with customer issues · Functioned as Supervisor in the Supervisor's absence · Answered customer queries on benefits, authorizations, referrals and provider network status
Answered member and provider inquiries regarding benefits, authorizations and claims payment Documented all incoming calls, investigation of issues addressed and resolution of problemsFollowed up with members and providers regarding on-going and resolved issues
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Thomas Cramsie is listed as Retail Professional.
AeroLeads has found 1 work email signal at @legalzoom.com for Thomas Cramsie.
Thomas Cramsie is based in Whittier, California, United States.
Thomas Cramsie has worked for Legalzoom.Com, Inc, Living Spaces Furniture, Valueoptions, Inc, and Valueoptions, Inc..
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Thomas Cramsie holds Bachelor Of Arts Degree, Business Administration from California State University, Fullerton.
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