Thomas Cramsie's Location
Whittier, California, United States, United States
Thomas Cramsie's Contact Details
Thomas Cramsie work email
- Valid
- Valid
- Valid
Thomas Cramsie personal email
n/a
About Thomas Cramsie
Thomas Cramsie is a Retail Professional.
Thomas Cramsie's Current Company Details
Retail Professional
Thomas Cramsie Work Experience Details
-
Customer CareLegalzoom.Com, Inc Mar 2009 - Jul 2010· Answered customer queries on order status and gave instruction on placing revisions to orders. · Corresponded with customers via e-mail on order status, order revisions and other issues on existing orders · Addressed escalated order issues presented from customer surveys · Reviewed product and process information database for accuracy and relevance, identifying areas for improvement -
Service SupervisorLiving Spaces Furniture Mar 2006 - Oct 2008· Supervised team of 12 to 24 Representatives and handled escalated issues · Created and updated new hire training manual · Coached individuals on meeting performance standards. · Reported phone statistics with analysis to management
-
Customer Service LiaisonValueoptions, Inc Jul 2005 - Feb 2006· Audited documentation using Department of Managed Care and company standards · Lead meetings between Management in Texas and California Service Centers · Provided training and support to Management and line staff in Texas Service Center
-
Customer Service SupervisorValueoptions, Inc. Oct 2002 - Jun 2005· Supervised team of 12 to 19 Representatives and handled escalated issues · Conducted regular team meetings · Coached individuals on meeting performance standards and on personnel issues. · Interviewed potential Representative candidates and assisted with hiring of new Representatives · Met account specific performance guidelines
-
Customer Service TrainerValueoptions, Inc. Mar 2000 - Oct 2002· Trained all new Customer Service Representatives in a classroom format · Coordinated ongoing training with Supervisors and new Representatives · Audited phone calls and documentation on a regular basis · Wrote and edited department policy and procedures
-
Lead Customer Service RepresentativeValueoptions, Inc. Nov 1997 - Mar 2000· Helped Customer Service Representatives with system, benefit and procedural issues. · Guided Representatives toward solutions with customer issues · Functioned as Supervisor in the Supervisor's absence · Answered customer queries on benefits, authorizations, referrals and provider network status
-
Customer Service RepresentativeValueoptions, Inc. Jul 1996 - Nov 1997Answered member and provider inquiries regarding benefits, authorizations and claims payment Documented all incoming calls, investigation of issues addressed and resolution of problemsFollowed up with members and providers regarding on-going and resolved issues
Thomas Cramsie Education Details
-
Business Administration
Frequently Asked Questions about Thomas Cramsie
What is Thomas Cramsie's role at the current company?
Thomas Cramsie's current role is Retail Professional.
What is Thomas Cramsie's email address?
Thomas Cramsie's email address is tc****@****oom.com
What schools did Thomas Cramsie attend?
Thomas Cramsie attended California State University, Fullerton.
Not the Thomas Cramsie you were looking for?
-
-
1stirling.wa.gov.au -
-
1gmail.com
Free Chrome Extension
Find emails, phones & company data instantly
Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Aero Online
Your AI prospecting assistant
Select data to include:
Total price:
$0.00
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial