Thomas Crews Email & Phone Number

Denver, Co, Us

requirements, and enhancing overall service delivery.• Oversaw vendor work, obtained quotes, and collaborated with cross-functional teams to ensure customer-requested deadlines were met.• Identified and resolved project roadblocks, maintaining a focus on achieving project objectives.• Fostered positive client relationships through clear communication and proactive issue resolution.• Developed and implemented streamlined reports and completion forms to enhance workflow efficiency.• Managed multiple queues, handling work orders, remote hands requests, and trouble tickets efficiently.• Executed cross-connect installations and disconnects for both fiber and copper connections.• Assumed the role of lead trainer, providing guidance and mentorship to fellow technicians for daily tasks.• Conducted remote hands requests, including power cycles, equipment and cabling inspections, component replacements, and cable testing (copper and fiber).• Utilized advanced troubleshooting and isolation techniques with Fluke, JDSU, and EXFO tools for various media types.• Demonstrated expertise in replacing server components, showcasing a deep understanding of various optical technologies.• Configured WebEx to facilitate remote access for customers, enhancing service delivery.• Managed day-to-day operations within a 24/7 data center environment, requiring strong prioritization skills to meet customer needs.• Interacted daily with customers to address cross-connect orders, new installations, CoreSite's processes and procedures, and remote hands requests.• Played a key role in the rollout FNT project and became a subject matter expert for the DC/VA market.• Conducted thorough audits of pre-wire panels to verify the accuracy of documentation and physical connections. Also, carried out audits of inventory items.

• Led and managed project teams, ensuring the successful completion of various projects.• Conducted project hand-off walkthroughs with customers, providing clarity and confidence in project delivery.• Demonstrated proficiency in handling and organizing high-strand-count fiber cables, ranging from 12 to 1728 strands.• Expertise in managing fiber, MTP trunks, and MTP breakouts, along with efficiently pulling fiber and copper backbone through conduits.• Shared knowledge and conducted training sessions for new hires, fostering skill development and team growth within the organization.

• Maintain stockroom accuracy of 99%, pull kits for projects and pull kits for production.• Coordinate with purchasing department to get parts in on time, and complete assignments to meet deadlines. • Maintain Excel spreadsheet for part locations and quantities.• Maintain a 99% with pulling kits on time