Thomas Cullen Email & Phone Number

Morrisville, Pa, Us

Pennsylvania / New Jersey

Langhorne, Pa

GENERAL MANAGER- Responsible for all aspects of the business, including P&L statements, inventory management, customer relations, staffing and training, sales growth and new operational program rollouts. • Sales grew 20% from ’13 to 15’ to $10M. My team grew our customer base through extensive product knowledge training.• Responsible for creating a selling environment utilizing company training programs, product knowledge and teaching the team the right questions to build the ticket. • Selected to lead a team of six associates to reset stores for the expansion of product lines due to strong merchandising and leadership skills.• Appointed Credit Captain in the region, rolling out new company programs and worked closely with Synchrony Financial. The region is currently #1 in new enrollments and my store had an increase of 50% in new applications over last year.• Lead the store’s business advertising growth through email capture starting from 11% to a currently 50%, which is the company’s expectation. Worked with the team role playing on execution and explaining to them this is free advertising for the company and will get them future business.• Assumed responsibility for struggling delivery issues in current store. Decreased delivery issues by 38% since I took over store. Re-trained staff on customer expectations and follow through. • Store is currently ranked 1 out of 11 in the region for the rollout of power rankings. This ranks the eleven stores in Appliances, 4K televisions, furniture and bedding, PSP and credit sales performance, which are the five categories that will drive a successful business.• Selected to train new MIT candidates on company programs and business execution.

Oxford Valley, Pa

GENERAL MANAGER- Managed three sales managers, seven sales leaders and eighty five employees on customer service, sales growth, training and development, inventory management and new business development. Responsible for key performance indicators including, controlled expenses, payroll, P&L statements, metric measurements and HR generalist functions.• Implemented a selling environment which drove sales and a positive customer experience. This resulted in a sales increase of 18% from 2011 to 2013.• Worked with team to develop the roll-out of the Ship to Store program by training the associates and resetting the back room for organized efficiency for timely product picking. This resulted in consistently meeting product picking goals and capturing sales on our on-line business to hit the stores profit line.• Reduced shrink from 1.77% of sales to .86% beating company goal by .08% and putting $114,000 back in the store’s profit line. Appointed Inventory Ambassador in multiple stores to train and observe guidelines of inventory execution due to successful inventory results.• Appointed captain of “leading and driving the districts customer experience”. The district was consistently in the top two of entire company throughout 2012-2013. Would speak weekly on the districts conference calls about successes and opportunities in the district. Would work one on one with any management team that was consistently struggling.

Yardley, Pa

• Responsible for increasing sales volume in the kitchen and storage departments in seven Home Depot stores in the Philadelphia area.• Increased Department sales by 10% during the fourth quarter.• Responsible for educating kitchen designers, customers, contractors, and store associates on product knowledge and advantages.• Responsible for solicitation of new business through product demonstration classes• Selected as a District Trainer for new hires.

Edison, Nj

• Responsible for management of a townhouse community, which houses 400 units with approximately 1000 residents.• Responsible for all aspects of finance and administration including assurance that spending is maintained within budgetary levels.• Assisted in conducting Condominium meetings every first Tuesday of the month.

Morris Plains, New Jersey

• Responsible for management of a $25 million-dollar business.• Responsible for merchandise presentation, customer service, training, financial analysis, inventory control, computer systems, and human resources.• Responsible for Loss Prevention and maintaining minimal loss during inventory cycles• Appointed as an Assistant Manager trainer for new Assistant managers in the district.• Responsible for creating a selling environment in the building.• Selected as the store’s customer service captain.

Livingston, New Jersey

• Responsible for total store merchandising including merchandise presentation conforming to company standards for an 11 million dollar business. • Selected within top corporate group (six) of 80 managers to train new merchandise management hires on corporate merchandising philosophies and techniques and customer service programs.• Selected as the store’s customer service captain.• Responsible for creating a selling environment in the building.

Tenafly, New Jersey

• Responsible for management of four million dollar retail business.• Increased store’s profitability by 45% from ‘97 to ‘98, ranking #1of 15 in district.• Decreased store inventory loss by $146,000 (2% sales, ranking #1of 15 in district.• Exceeded average customer service rating significantly over company’s standards by training staff on corporate customer service.• Selected within the top corporate group (one of 12) of 60 store managers to train and certify assistant managers on company’s management skills program.• Responsible for interviewing candidates in Northern NJ and Fairfield County, CT to staff 150 management positions• Selected #1 of 60 managers to coordinate recruiting, interviewing and hiring of assistant managers during the Revco acquisition.Assistant Manager• Selected #1 of 65 assistant managers to manage and train new management hires in the regional training store.

Bachelors Of Science, Marketing

Education record