Administer and support all IT systems and network infrastructure including upgrades at the Embassy. Respond to help desk calls and manage IT service requests, maintain IT systems, computer networks and SharePoint sites.* Managed IT service request system, increased functionality, reduced service times by 70%, and trained colleagues on best practices.* Organized IM’s shared folders, making content easier to find and freeing up more than 50% of allotted space by deleting outdated content.* Greatly increased awareness of Information Management section’s resources by creating new information packets for over 100 employees.* Upgraded and maintained Post’s Alternate Command Center, bringing all computers and Satellite equipment up-to-date and created a testing schedule and employee training program.

Monitor and manage content across Family Liaison Office's (FLO) website and SharePoint pages within the U.S. Department of State. Provide website analytics, design and update all print and web materials, and manage all electronic data and files offline.* Researched and developed a new application process for a major program within the Family Liaison Office. This led a 60% reduction in the time required for an employee to register applicants to the program.* Created a more visually appealing site by adding graphics, improving site layout and navigation, resulting in a 95% increase in user activity and 90% positive user feedback.* Implemented customized website analytics for all program managers on a quarterly basis resulting in more accurate and up-to-date content with a 96% decrease in broken links and on FLO's webpages.*Designed a “Project Tracker” database containing all pertinent project information and timelines which greatly enhanced communications among project managers.

Facilitate investment in Georgia by analyzing current economic and political climate information, investment research and general market analysis for private companies and non-governmental organizations (NGOs). Assist visiting congressional delegations. * Designed a Commercial Assistance database for recording commercial requests and information, reducing research time by 75%.* Created and maintained content of the Embassy’s Political and Economic Section web page, increased usability and user views by 95%.* Conceptualized and implemented first use of Adobe Connect for Ambassador’s outreach sessions to Georgian youth groups and Universities around the country reaching out to over 3000 youth.* Developed informational materials for visiting Congressional delegations, to include graphic design, content research and compilation, tailoring each set of materials to the interests of the members of congress.

* Ceramics departmental award.* Maintained studio and glaze rooms resulting in a cleaner, safer environment optimal for student use.* Prepared and tested glazes for large batches for student use.* Operated and maintained kilns and equipment in all areas of the studio.

Assist the Ambassador and over 500 members of the Embassy Community through development of a wide variety of community programs, events, and by distributing information on local resources to all community members. * Designed and created a unique arrivals database; secured support to secure its implementation. Streamlined 5 disparate data systems into one, reduced check-in time from 3 days to 3 hours.* Streamlined file system, reducing file redundancy and outdated files by 65%.* Increased newsletter readership by 85% through layout redesign and including more relevant content.

* Researched and developed original language materials relevant to students on a professional and personal level, motivating the students, encouraging participation, building confidence and fostering discussion among the students.* Educated students on the cultural and political differences between the United States and Poland, resulting in the students having a greater interest in and a better understanding of the English language.

* Initiated coordination between multiple departments, ensured products were produced on schedule and streamlined the shipping system by designing and implementing a new crating and shipping system for Lowe’s Corporation signage. Created a comprehensive database tracking custom graphics products, saving the company over $5 million.* Improved the maintenance and organization of warehouse digital inventory, resulting in an 87% increase in kit packing efficiency.* Created custom packaging and storage for unique orders, resulting in a reduction of packaging materials and minimizing damage, creating a substantial cost savings.