Thomas M. D'Urso Email & Phone Number

Severna Park, MD, US

• Promoted to drive efforts that prevent, monitor, and respond to information/data breaches and cyber- attacks. Identify security threat risks and perform gap analyses and deliver proactive solutions to mitigate risk and.
• Maintain security posture for all corporate assets and SSPs by collaborating with ISS Security Operation Center (SOC) in managing, monitoring, detecting, alerting, and responding to security threats/events.

• Optimized the information system security awareness, ensured proper security resources were appropriately applied, and acted as a liaison across functions. Performed information systems assessments/authorizations and.
• Played a key role in creating a higher security posture for the entire enterprise system by conducting mock vulnerability assessments of systems with mitigating controls to become compliant.

• Created and deployed customer-focused engineering solutions by analyzing technologies, establishing technical specifications, and making strategic recommendations. In addition to providing guidance on system options.
• Contributed to the reopening of 2 locations at full capacity post-Covid-19 by implementing documentation, creating equipment/infrastructure surveys, and installing new equipment.
• Reopened entire office location, shutdown due to flood damage with minimal customer downtime and minimal revenue loss; inspected damaged IT equipment, partnered with government property officials for equipment.
• Launched “Sandbox Environment,” allowing a trial run among 300+ users prior to purchasing new technologies.Led efforts in achieving SCIF (Sensitive Compartmented Information Facility) 100% compliance with customer.

• Supported the company’s IT infrastructure while managing 25+ team members. Trained staff on customer satisfaction, building codes, regulations, and policies.KEY CONTRIBUTIONS:
• Established and maintained the company’s computer system and network infrastructure.
• Created and maintained user log-on accounts for employees accessing company workstations.
• Performed troubleshooting techniques to identify and resolve technology equipment issues.
• Developed and monitored the company website and social media pages.

• Supported clients with cloud security needs by implementing industry-leading practices around cyber risks and cloud security. Architected integrations with existing security policies and assisted in ensuring the.
• Boosted employee productivity and increased efficiency 30% by composing standard procedures that guided 150+ employees in daily operations, such as computer installation, active directory utilization, ticketing system.

• Developed system requirements/technology plans, integrated multiple subsystems, and analyzed technical and performance risks.KEY CONTRIBUTIONS:Provided technical troubleshooting and support to mitigate network and.

• Coordinated service operations for 200+ roadside customers each month. Processed billing and tracked financials for 20+ roadside service providers including global entities AAA, Allstate, and State Farm. Managed and.
• Established and maintained the company’s computer system and network infrastructure. Performed troubleshooting to identify and resolve workstation and technical issues.
• Facilitated risk assessments to identify potential vulnerabilities and threats; applied countermeasures to prevent technical issues that could affect operations and performance.
• Delivered semi-annual training on operations and safety across functions.

• Performed real estate and property listing reviews for clients. Identified and presented potential property investment opportunities and monitored funded renovations of purchased properties to generate revenue and grow.
• Analyzed MLS systems to identify investment property options.
• Collaborated with contractors and realtors to renovate, buy, and sell properties in competitive markets. -Researched MLS systems to obtain fitting investment properties-Worked with various contractors and tradesman to.

Ellicott City, Maryland, US

• Built high-performing, scalable system that operated at peak levels. Contributed to product development initiatives, balancing technical leadership with a strong business acumen to achieve success. Developed and.
• Created efficient processes and operating procedures to optimize IT project migrations.
• Installed, removed, and upgraded software packages to include office automation and special-purpose software for users across multiple platforms.
• Provided remote support for all users including those who had migrated to an upgraded OS.