Thomas M. D'Urso Email & Phone Number

Severna Park, Md, Us

Promoted to drive efforts that prevent, monitor, and respond to information/data breaches and cyber- attacks. Identify security threat risks and perform gap analyses and deliver proactive solutions to mitigate risk and protect systems. Interpret security standards in designing solutions, recommending enhancements, and defining mitigating controls to existing systems.KEY CONTRIBUTIONS:• Maintain security posture for all corporate assets and SSPs by collaborating with ISS Security Operation Center (SOC) in managing, monitoring, detecting, alerting, and responding to security threats/events.

Optimized the information system security awareness, ensured proper security resources were appropriately applied, and acted as a liaison across functions. Performed information systems assessments/authorizations and utilized risk management strategies to initiate IT solutions. Recommended improvement options for security control compliance and identified non-compliance of security requirements.KEY CONTRIBUTIONS:• Played a key role in creating a higher security posture for the entire enterprise system by conducting mock vulnerability assessments of systems with mitigating controls to become compliant.

Created and deployed customer-focused engineering solutions by analyzing technologies, establishing technical specifications, and making strategic recommendations. In addition to providing guidance on system options, shared operational requirements/development forecasts to allow for timely and accurate planning of projects.KEY CONTRIBUTIONS:• Contributed to the reopening of 2 locations at full capacity post-Covid-19 by implementing documentation, creating equipment/infrastructure surveys, and installing new equipment.• Reopened entire office location, shutdown due to flood damage with minimal customer downtime and minimal revenue loss; inspected damaged IT equipment, partnered with government property officials for equipment sanitization, and installed/configured equipment as per customer specifications.• Launched “Sandbox Environment,” allowing a trial run among 300+ users prior to purchasing new technologies.Led efforts in achieving SCIF (Sensitive Compartmented Information Facility) 100% compliance with customer requirements; partnered directly with security officers and clients concerning equipment on an operational level. Utilized keen thought leadership skills to install and monitor equipment (switches/servers/firewalls), and expand SCIF only months after opening.

Supported the company’s IT infrastructure while managing 25+ team members. Trained staff on customer satisfaction, building codes, regulations, and policies.KEY CONTRIBUTIONS:• Established and maintained the company’s computer system and network infrastructure.• Created and maintained user log-on accounts for employees accessing company workstations.• Performed troubleshooting techniques to identify and resolve technology equipment issues.• Developed and monitored the company website and social media pages.

Supported clients with cloud security needs by implementing industry-leading practices around cyber risks and cloud security. Architected integrations with existing security policies and assisted in ensuring the security and compliance of the cloud environment. KEY CONTRIBUTIONS:• Boosted employee productivity and increased efficiency 30% by composing standard procedures that guided 150+ employees in daily operations, such as computer installation, active directory utilization, ticketing system navigation, etc.

• Developed system requirements/technology plans, integrated multiple subsystems, and analyzed technical and performance risks.KEY CONTRIBUTIONS:Provided technical troubleshooting and support to mitigate network and production issues resulting in high customer satisfaction scores.

Coordinated service operations for 200+ roadside customers each month. Processed billing and tracked financials for 20+ roadside service providers including global entities AAA, Allstate, and State Farm. Managed and supported all corporate databases.KEY CONTRIBUTIONS:• Established and maintained the company’s computer system and network infrastructure. Performed troubleshooting to identify and resolve workstation and technical issues.• Facilitated risk assessments to identify potential vulnerabilities and threats; applied countermeasures to prevent technical issues that could affect operations and performance.• Delivered semi-annual training on operations and safety across functions.

Performed real estate and property listing reviews for clients. Identified and presented potential property investment opportunities and monitored funded renovations of purchased properties to generate revenue and grow profitability.KEY CONTRIBUTIONS:• Analyzed MLS systems to identify investment property options.• Collaborated with contractors and realtors to renovate, buy, and sell properties in competitive markets. -Researched MLS systems to obtain fitting investment properties-Worked with various contractors and tradesman to have upgrades completed to acquired properties-Worked with realtor to buy and sell all properties

Ellicott City, Maryland, Us

Built high-performing, scalable system that operated at peak levels. Contributed to product development initiatives, balancing technical leadership with a strong business acumen to achieve success. Developed and implemented high-quality, architecturally sound systems that aligned with operational performance targets and business objectives.KEY CONTRIBUTIONS:• Created efficient processes and operating procedures to optimize IT project migrations.• Installed, removed, and upgraded software packages to include office automation and special-purpose software for users across multiple platforms.• Provided remote support for all users including those who had migrated to an upgraded OS.