Thomas Darryl Young Email & Phone Number

Miami, Florida, United States

Fort Lauderdale, Florida, United States

Fort Lauderdale, Florida

Houston, Texas Area

Led operations team of 300, supporting corporate aviation. Executed many business projects, ensuring customer support aligned with market needs. Supported ongoing system enhancement projects, along with IT. Developed leaders to ensure maximization of talent. Managed multi-million dollar P&L, ensuring cost control and success over multiple cost centers. Performed annual business and revenue planning. Led budget planning process for Trip Support Services. Represented Universal Weather and Aviation as member of National Business Aviation Association (NBAA) and served on International Operators Committee at NBAA.• Launched Quality Enhancement System that successfully improved quality by over 50%.• Redesigned support model to meet changing needs of business.• Received BCA Magazine award for Best Trip Support in industry (October 2018)• Saved company over $1M during team redesign.• Worked with compliance to insure processes were in line with US Government regulations.• Deployed multiple teams embedded with customers.• Led company move from Tallyho location to Gemini location without impacting operations.• Standardized processes to insure consistency across all teams.• Led effort to build winning culture focused on company goals and rocks.• Utilized Entrepreneurial Operation System (EOS) to deploy focused goal setting.

Houston, Texas Area

Led department of 300 Mission Advisors, with ten direct reporting team managers. Conducted extensive strategic planning. Performed annual corporate business planning with stakeholders across the organization. Oversaw multi-million dollar revenue line. Deployed several off-site global teams in Europe and Hong Kong.• Increased revenue by 36% over a 3 year period.• Performed annual business and revenue planning. • Led budget planning process for trip support services. • Redesigned team support model.• Increased quality by establishing at quality assurance team.• Worked with HR to develop annual review process with scorecards, 1 on 1 meetings. and metrics.• Joined Planning Team for NBAA International Operators Conference.• Led many projects designed to increase revenue and quality across all service lines.• Recognized growing regulatory complexity in industry.• Developed global regulatory services team to manage these challenges for industry.• Developed business continuity team.• Developed critical emergency response team and plan for company.

Houston, Texas Area

Led operational teams. Redesigned processes and workflow. Managed ACD call center environment. Oversaw P&L and budget of operations. Steered multiple operations teams in Trip Support Services. Developed Mission Advisors and leaders to ensure career path and performance standards.• Increased revenue across multiple service lines. • Redesigned team processes to increase quality and efficiency.• Created new workflows.• Devised new service lines (security, transportation, and catering).• Developed team metrics and scorecards.• Deployed employee 1 on 1 meetings utilizing scorecards and performance metrics.

Houston, Texas Area

Mission Adviser | Manager, Trip Support Services

Bachelors Degree, Aviation Management - Airway Sciences

Applied Sciences, Commercial Pilot And Meteorology

Aerospace Engineering