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Thomas Davidson Email & Phone Number

Business Partner and Executive Director Joe Smith Basketball Academy at Joe Smith and Joe Smith Basketball Academy
Location: Norfolk, Virginia, United States 14 work roles 2 schools
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Current company
Joe Smith and Joe Smith Basketball Academy
Role
Business Partner and Executive Director Joe Smith Basketball Academy
Location
Norfolk, Virginia, United States

Who is Thomas Davidson? Overview

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Thomas Davidson is listed as Business Partner and Executive Director Joe Smith Basketball Academy at Joe Smith and Joe Smith Basketball Academy, based in Norfolk, Virginia, United States. AeroLeads shows a matched LinkedIn profile for Thomas Davidson.

Thomas Davidson previously worked as Chief Executive Officer at Davidson Technology Solutions and Committee Chair for Communications, Press and Publicity at Norfolk Branch Naacp #7098. Thomas Davidson holds English/Language Arts Teacher Education / Film from New York University.

Profile bio

About Thomas Davidson

My expertise in contact center operations and technology, combined with my extensive experience in leading conversational AI and automation projects, makes me a valuable asset to any organization aiming to enhance customer experience and business outcomes. My proficiency in systems administration for Healthcare Technology, Verint, Avaya, and Genesys, along with your certifications in these technologies, demonstrates my commitment to staying updated with the latest tools and methodologies in the industry.My passion for improving the quality and efficiency of contact center operations aligns well with the evolving needs of businesses in today's competitive landscape, where customer service excellence is paramount. With the ability to collaborate with diverse teams and a track record of successfully delivering innovative solutions further highlights leadership and management capabilities.With a mission to leverage my skills and expertise to help organizations achieve their goals and transform their customer service, I am well-positioned to drive meaningful change and create lasting value. Dedication to continuous learning and proactive approach to adopting new technologies ensure that I remain at the forefront of industry trends, enabling me to address emerging challenges and opportunities effectively.Overall, my background and skills make me an ideal candidate for roles that require strategic thinking, technical proficiency, and a strong focus on customer-centric solutions.

Current workplace

Thomas Davidson's current company

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Joe Smith  and Joe Smith Basketball Academy
Joe Smith And Joe Smith Basketball Academy
Business Partner and Executive Director Joe Smith Basketball Academy
14 roles

Thomas Davidson work experience

A career timeline built from the work history available for this profile.

Business Partner And Executive Director Joe Smith Basketball Academy

Current
Joe Smith And Joe Smith Basketball Academy

Norfolk, Virginia, United States

Collaborate with the founder to develop and execute the academy’s strategic vision.Lead initiatives to expand the academy's programs, partnerships, and influence within the sports and educational community.Identify and explore new opportunities for growth and development.Oversee day-to-day operations, including program delivery, staff management, and.

Mar 2024 - Present

Chief Executive Officer

Davidson Technology Solutions

Norfolk, Virginia, United States

As CEO and Founder of Davidson Technology Solutions I leverage my over 25 years of contact center operations and technology experience to deliver innovative and effective solutions for improving customer experience and business outcomes. I work with a diverse and talented team of engineers, analysts, and consultants to design, implement, and manage.

Jun 2023 - Aug 2024

Committee Chair For Communications, Press And Publicity

Norfolk Branch Naacp #7098

Norfolk, Virginia, United States

Mar 2024 - Jul 2024

Technical Program Manager

United States

Jan 2022 - May 2023

Senior Project Manager

Group Elite
Dec 2019 - Jan 2022

Voip Business Analyst (Contractor)

Charlotte, North Carolina Area

  • Performed Application Risk assessment coving business risk to stake holders
  • Used Microsoft Projects to managed projects
  • Ensured projects were delivered on time, within budget and met the customer expectations
  • Managed and documented process changes
  • Analyzed issues and performance problems that impacted the ability to conduct business Break/Fix Support
  • Identified applications and systems that require updates and coordinated the implementation with the business
Apr 2017 - Jul 2019

Contact Center Consultant

Greater Los Angeles Area

  • Survey anomalous conversational events that are critical to Gridspace customer segment
  • Research what anomalous conversational events competitor solutions can’t detect
  • Implement a comprehensive, first use case library for a financial services client
  • Validate the success of the use case with client calls and qualitative feedback
Apr 2019 - Jun 2019

Senior Contract Manager (Contractor)

Pentagon Heating And Refrigeration Plant

  • Responsible for the oversight and performance of all projects as well as all contract matters relating to daily operation.
  • Managed the performance of all subcontractors, vendors and company employees.
  • Prepared payment schedules and work schedules to fulfill contract requirements within budget.
  • Controlled company assets and contract assets in order to minimize cost and maximize profit.
  • Maintained relationships with all clients including government contacts and executive team.
  • Obtained experience with Government MEP and industrial plant contracts.
Jan 2017 - Mar 2017

Program Manager(Contractor)

Gaithersburg MD

  • Documented end to end on-boarding of new customers from contract to successful deployment, training, and acceptance of the BroadSoft system for multiple parallel projects – including project co-ordination, project.
  • Ensured projects were delivered on-time, within budget and met the customer expectations.
  • Project management of escalated issues, feature requests, upgrades and Professional Services engagement.
  • Identified and mitigated project risks
  • Developed end to end QA system test plans
  • Customer satisfaction reporting of certain customer
Nov 2015 - Oct 2016

Systems Engineer (Contractor)

Chevy Chase, MD

  • Coordinated, tested, and implemented applications and technology through projects and initiatives.
  • Analyzed issues and performance problems that impacted the ability to conduct business Break/Fix Support.
  • Identified applications and systems that require updates and coordinated the implementation with the business owner.
  • Created and maintained detailed documentation for how applications configured, managed and maintained.
  • Troubleshooting connectivity issues of Windows servers to ensure proper functionality and having operational support responsibilities for the call recording systems.
  • Worked with various Engineering teams and having a strong understanding of their technologies to help facilitate integration and troubleshooting efforts for Microsoft SQL, Cisco telephony systems, fundamentals of.
Aug 2015 - Nov 2015

Operational Risk Consultant/Verint Program Manager

Charlotte, North Carolina Area

  • Ensure compliance with federal laws and regulations for student loans
  • Develop relationship, act as a liaison, and establish vendor contacts for business line needs with Verint
  • Research established processes in order to prioritize work and identify needs and options
  • Monitor and Test system performance, establish issue log, and track resolutions
  • Maintain vendor documents and requirements
  • Define roles and responsibilities, hold monthly strategy sessions
Jan 2014 - Aug 2015

Project Manager / Voip Business Analyst / System Administrator (Contractor)

Bloomington/Normal, Illinois Area

  • Provides analysis for call center implementation Verint recording project. Setup and train call centers of 1,800 employees and staff members for 11.1 WFO/QM upgrade projects
  • Managed and conducted training for Verint project deployments.
  • Met with line of business leaders and created use cases and site surveys.
  • Organized Verint help desk group set up for new call center
  • Worked with Cisco VOIP, Verint, XME reporting, MS Office daily.
Apr 2012 - Oct 2013

Project Manager / Voip Business Analyst / System Administrator (Contractor)

Charlotte, North Carolina Area

  • Identified and coordinated resources for deployment of VOIP phones for CISCO and AVAYA project.
  • Onsite support for VOIP phone deployment project.
  • Responsible for ordering and tracking all site inventories of VOIP phones, headsets, and cables.
  • Determined specific project needs based on call center platforms
  • Worked with training department on creation of training documentation for VOIP phones.
  • Extensive travel to each site to oversee project deployment.
Nov 2011 - Apr 2012

Program/Project Manager / Voip Business Analyst / System Administrator (Contractor)

Greensboro/Winston-Salem, North Carolina Area

  • Multi-site Verint Call Recording System Administrator. Responsible for administration and support for 6 core sites serving 2000 users. Project Manager for multi-site installation upgrade from Verint V9.3 to V11.1
  • Conducted multi-site training and best practices for all call center staff for Verint V9.3.
  • Responsible for AES CTI, VOIP support and administration for all core sites.
  • Primary point of contact and SME for all Verint Call Center IT solution opportunities including installation, implementation, administration and training. Liaison between the business and IT staff in translating.
  • Developed project plans, identified and coordinated resources, involving third party vendors. Worked with and supported Legal and Compliance departments for all call recording needs, special projects, and court cases.
  • Responsible for using Anchorpoint to provide monthly and adhoc site-wide call reporting and adherence.
Nov 2010 - Nov 2011
2 education records

Thomas Davidson education

FAQ

Frequently asked questions about Thomas Davidson

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What company does Thomas Davidson work for?

Thomas Davidson works for Joe Smith and Joe Smith Basketball Academy.

What is Thomas Davidson's role at Joe Smith and Joe Smith Basketball Academy?

Thomas Davidson is listed as Business Partner and Executive Director Joe Smith Basketball Academy at Joe Smith and Joe Smith Basketball Academy.

Where is Thomas Davidson based?

Thomas Davidson is based in Norfolk, Virginia, United States while working with Joe Smith and Joe Smith Basketball Academy.

What companies has Thomas Davidson worked for?

Thomas Davidson has worked for Joe Smith And Joe Smith Basketball Academy, Davidson Technology Solutions, Norfolk Branch Naacp #7098, Uniphore, and Group Elite.

How can I contact Thomas Davidson?

You can use AeroLeads to view verified contact signals for Thomas Davidson at Joe Smith and Joe Smith Basketball Academy, including work email, phone, and LinkedIn data when available.

What schools did Thomas Davidson attend?

Thomas Davidson holds English/Language Arts Teacher Education / Film from New York University.

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