Thomas Dean

Thomas Dean Email and Phone Number

Operations, CSM, and PS Leadership | Global Team Management | Campaign and Media Activation @ Envolve Tech
newport, pembrokeshire, united kingdom
Thomas Dean's Location
London Area, United Kingdom, United Kingdom
Thomas Dean's Contact Details

Thomas Dean personal email

n/a

Thomas Dean phone numbers

About Thomas Dean

A highly experienced Senior Leader with more than fifteen years’ international management expertise gained working in key leadership and strategic roles, successfully setting up and scaling global teams across the EU, US and APAC including a multifunctional team in Manila, offering follow-the-sun delivery and support.I have created and managed campaign and media delivery teams, PS partnerships, and built packages and consultancy products in Martech, while driving forward performance standards and reducing churn rates. Advanced capabilities in large scale change management, matrix structured team creation and collaboration, and data driven decision making to ensure sustainable performance improvements and resilient growth.As an inspirational leader with keen attention to detail, I always ensure completion of assigned projects on time, within budget and meticulously to specification. I have excellent communication and interpersonal skills, working well either as part of a collaborative team or autonomously, and thriving in fast moving environments. To find out more, please send me an InMail.

Thomas Dean's Current Company Details
Envolve Tech

Envolve Tech

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Operations, CSM, and PS Leadership | Global Team Management | Campaign and Media Activation
newport, pembrokeshire, united kingdom
Website:
envolvetech.com
Employees:
16
Thomas Dean Work Experience Details
  • Envolve Tech
    Operations Director
    Envolve Tech Mar 2023 - Present
    London, England, United Kingdom
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  • Zoovu
    Si Partner Enablement Director
    Zoovu Jun 2022 - Jan 2023
    London, England, United Kingdom
    ● Identify and Onboard SAP SI Partners to enable SAP focused projects● Build out the full onboarding process to enable new partners and make them successful● Develop strategy to scale the program for hypergrowth● Own delivery and feedback loop for continual improvements and success measurement.
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  • Zoovu
    Director Of Customer Success, Emea
    Zoovu Mar 2022 - Jun 2022
    London, England, United Kingdom
    ● Building a team of CSMs in a new Customer Success function.● Multi-region line management of CSMs with over $16m ARR.● Owning the customer relationship of EMEA customers from onboarding to managing risk and churn.● Building out the CS teams KPIs and reporting dashboards in Totango.● Creating processes and wider team relationships to better enable customers and reduce time to live.● Introducing clear and articulate customer value reports to drive adoption and reduce churn.● Developing new team structures, documentation and processes.● Identifying cross and upsell opportunities.
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  • Mapp Digital
    Senior Director, Global Services Delivery
    Mapp Digital Feb 2020 - Apr 2022
    London, England, United Kingdom
    My role at Mapp Digital expanded further in 2020 to include growing 3rd party strategic PS partnerships to provide services beyond Mapps native technology and resources, and to influence the allocation of billable work and utilisation across the global PS department. Key tasks include:• Lead the management team of the global CM org ensuring continued best in class delivery.• Build out a PS partner strategy and network, increasing adoption of 3rd party tech vendors.• Develop strategies to optimise operational workflows, driving efficiency across the PS function.• Drive thought leadership and knowledge by presenting new technologies and opportunities.• Collaborate with Mapp executive leadership teams to develop strategies and working practices.• Own relationships with PS contractors and suppliers.• Identify opportunities for the innovation of new multi-channel campaign delivery services.
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  • Mapp Digital
    Senior Director, Global Campaign Management
    Mapp Digital May 2019 - Mar 2020
    London, United Kingdom
    A leader in the Professional Services (PS) team at Mapp Digital, where I had a functional focus on Campaign Management delivery. The global team is arranged in a matrix structure to drive efficiency through international teamwork, standardisation, and to enable scale in the most efficient way possible. My focus in this role was driving the efficiency and performance of our CM team by providing ongoing training and development of managers and IC team members.• Developed and delivered pricing packages for customer teams and clients.• Extensive change management experience from developing and implementing global reforms.• Created strategies to standardise team processes to drive efficiency and international delivery.• Collaborated with partners, publishers, and internal units to successfully execute campaigns.• Owned responsibility for revenues, quality, customer satisfaction, and relationship building.• Identified opportunities and implemented innovations for PS team.
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  • Mapp Digital
    Global Director Of Campaign Management
    Mapp Digital Feb 2017 - May 2019
    London
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  • Mapp Digital
    Head Of Operations, Interactive Uki
    Mapp Digital Oct 2013 - Feb 2017
    London
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  • Mapp
    Media Partnerships Manager
    Mapp Aug 2011 - Sep 2013
    London, United Kingdom
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  • Tmn Group
    Affiliate And Acquisitions Manager
    Tmn Group Nov 2006 - Aug 2011
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Thomas Dean Skills

Affiliate Marketing Online Lead Generation Email Marketing Online Advertising Lead Generation Cpl Customer Acquisition Digital Marketing Online Marketing Ppc Media Buying Mobile Marketing Conversion Optimization Campaign Management Display Advertising Database Marketing Digital Strategy Performance Based Marketing Sem Business Performance Management Affiliate Management Search Advertising Web Analytics

Thomas Dean Education Details

Frequently Asked Questions about Thomas Dean

What company does Thomas Dean work for?

Thomas Dean works for Envolve Tech

What is Thomas Dean's role at the current company?

Thomas Dean's current role is Operations, CSM, and PS Leadership | Global Team Management | Campaign and Media Activation.

What is Thomas Dean's email address?

Thomas Dean's email address is t.****@****ovu.com

What is Thomas Dean's direct phone number?

Thomas Dean's direct phone number is +161929*****

What schools did Thomas Dean attend?

Thomas Dean attended University Of The West Of England, Trent College.

What skills is Thomas Dean known for?

Thomas Dean has skills like Affiliate Marketing, Online Lead Generation, Email Marketing, Online Advertising, Lead Generation, Cpl, Customer Acquisition, Digital Marketing, Online Marketing, Ppc, Media Buying, Mobile Marketing.

Who are Thomas Dean's colleagues?

Thomas Dean's colleagues are Gabriela Chávez, Daniel Harding, Joe Balacky, Laura-Ann Edwards, Guadalupe Karina Arista Vargas, Shawna Wait, Christina Street.

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