Thomas D. Email & Phone Number

Completed 500+ hours of expert-led instruction in HTML, CSS3, and Javascript as well as Backend technologies such as Node and Python and applied that instruction with hands-on learning. Developed projects are listed below.

• Developed security configuration documents and baselines that met federal regulations to secure the Department of State's network systems
• Researched DISA STIGs and other federal documents to ensure that past and present baselines comply with modern security configurations
• Collaborated with other members within the organization to ensure that all avenues of concerns were addressed during development
• Resolved questions and requests that were directed to the team on various security configuration topics to ensure satellite sites were in compliance
• Advised the customer on any associated concerns and risks when implementing new technology and modifying current security baselines

• Provided IT and help desk support to users in the Pentagon, specifically the Marine Corps Installations Command and its associates
• Utilized Remedy ticketing service to support and resolve various Tier I to Tier III tickets
• Supported classified and secure VTC conferences and meetings to key members in the Pentagon to ensure reliable meetings that met with DoD security standards
• Optimized and expedited service requests by ensuring documents and logs were 100% accurate
• Identified and researched complex IT problems to provide a viable solution

• Configured video teleconferencing equipment to support the entire state
• Provided constant upkeep with VTC equipment to meet 100% of customer's requests and meetings
• Safeguarded and monitored company's assets and network usage
• Developed end-user manual and training procedures to ensure assets were properly used and protected
• Migrated all user's emails and data to new system with 0% loss or downtime

• Resolved customer's issues by utilizing the ServiceNow ticketing system
• Aided in the imaging of over 10,000 PCs to meet customer's demands
• Consolidated files and software into a single system that increased efficiency by 30%
• Tested and discovered multiple PC issues that led to a 15% improved productivity
• Improved the entire production process by streamlining the process which led to consistently meeting customer's demands 2 weeks in advance

• Implemented solutions that increased the IT's department efficiency by 25%
• Repaired, maintained, and upgraded company's IT equipment with 0% loss
• Troubleshoot and resolved end-users IT problems by utilizing Remedy ticketing service
• Developed an organizing and catalog system that improved the department's productivity by 20%

Computer Software Engineering

Successfully completed 500+ hours of expert-led instruction in JavaScript, HTML, CSS, and Python with hands-on learning of core coding.

Bachelor Of Science - Bs, Management Information Systems, General