Thomas D. Email & Phone Number

Completed 500+ hours of expert-led instruction in HTML, CSS3, and Javascript as well as Backend technologies such as Node and Python and applied that instruction with hands-on learning. Developed projects are listed below.

• Developed security configuration documents and baselines that met federal regulations to secure the Department of State's network systems • Researched DISA STIGs and other federal documents to ensure that past and present baselines comply with modern security configurations• Collaborated with other members within the organization to ensure that all avenues of concerns were addressed during development• Resolved questions and requests that were directed to the team on various security configuration topics to ensure satellite sites were in compliance• Advised the customer on any associated concerns and risks when implementing new technology and modifying current security baselines

• Provided IT and help desk support to users in the Pentagon, specifically the Marine Corps Installations Command and its associates• Utilized Remedy ticketing service to support and resolve various Tier I to Tier III tickets• Supported classified and secure VTC conferences and meetings to key members in the Pentagon to ensure reliable meetings that met with DoD security standards• Optimized and expedited service requests by ensuring documents and logs were 100% accurate• Identified and researched complex IT problems to provide a viable solution

• Configured video teleconferencing equipment to support the entire state• Provided constant upkeep with VTC equipment to meet 100% of customer's requests and meetings• Safeguarded and monitored company's assets and network usage• Developed end-user manual and training procedures to ensure assets were properly used and protected• Migrated all user's emails and data to new system with 0% loss or downtime

• Resolved customer's issues by utilizing the ServiceNow ticketing system • Aided in the imaging of over 10,000 PCs to meet customer's demands• Consolidated files and software into a single system that increased efficiency by 30%• Tested and discovered multiple PC issues that led to a 15% improved productivity• Improved the entire production process by streamlining the process which led to consistently meeting customer's demands 2 weeks in advance

• Implemented solutions that increased the IT's department efficiency by 25%• Repaired, maintained, and upgraded company's IT equipment with 0% loss• Troubleshoot and resolved end-users IT problems by utilizing Remedy ticketing service• Developed an organizing and catalog system that improved the department's productivity by 20%

Computer Software Engineering

Successfully completed 500+ hours of expert-led instruction in JavaScript, HTML, CSS, and Python with hands-on learning of core coding.

Bachelor Of Science - Bs, Management Information Systems, General