Thomas Degroot Email & Phone Number

St Louis, Missouri, United States

• Work as a closing specialist in the FHA department specializing in multifamily and healthcare properties.• Act as the primary contact for the borrower for all repair needs, both critical and noncritical, as well as review all evidence submitted and compile compliant packages to submit to HUD.• Act as the primary contact for the insurance companies to procure all pertinent documentation and ACORDs pursuant to HUD’s requirements and the company’s own.• Prepare the escrow analysis, loan budget, and settlement statement on every deal.• Join weekly calls for each deal to provide updates and follow up on outstanding items.• Provide excellent customer service and communication to establish long-lasting relationships with clients.• Perform any additional tasks as needed to ensure timely and stress-free closings.

St. Louis City County, Missouri, United States

• Acted as the primary contact for the borrower, real estate agents, insurance companies, and appraiser among others as needed on every file.• Worked in every state in the US, partnered with 2-3 loan officers, maintaining a pipeline of 40-50 loans with an average closing of half the pipeline size per month.• Collected all documentation necessary to see loan through the underwriting process including but not limited to insurance documents, appraisal reports, letters of explanation, pertinent military documents, verifications of employment, and required inspections.• Checked in all documentation to ensure all information was accurate and usable for loan purposes.• Scheduled closing with title companies, borrowers, sellers, and real estate agents as applicable.• Provided proxy coverage for team when needed due to absences taking on an additional 6-10 files on average at any given time.• Performed any additional tasks as needed to ensure timely closings for borrowers and excellent customer service.

St Louis, Missouri, United States

• Supervised shifts of a dozen employees to ensure that all tasks were completed as well as ensuring guest satisfaction.• Executed inventory & filled out a daily requisition form to ensure business needs could be met the following day.• Created schedules based off forecasted revenue.• Maintained detailed and precise registers while completing up to a thousand transactions per day.• Filled out payroll for the department every week.• Attended meetings with hotel management staff & provided insight and feedback on current and future events.• Increased the average of department employee nominations for merit-based awards through 1 on 1 coaching.

St. Louis County, Missouri, United States

• Averaged 1,100 customer contacts per month (phone and email) in the corporate call center.• Resolved customer issues (rewards program, gift card retail, app support, etc.).• Positively addressed customer complaints in a brand-protecting manner.• Twice won the quarterly “Customer Compliment Challenge,” based on guest interactions.• Performed additional work assignments and handled special projects, as needed.

St Louis, Missouri, United States

• Greeted salon clients, answered phones, and scheduled appointments. • Handled all customer transactions in the shop’s register.• Performed additional work assignments and handled special projects, as needed.

St Louis, Missouri, United States

• Opened the salon each morning to prepare for the day’s customers.• Managed all bridal services – scheduling, marketing, and follow-up with clients.• Greeted customers, answered phones, and scheduled appointments. • Handled all client transactions in the shop’s register.• Performed additional work assignments and handled special projects, as needed.