Working for a commercial electrical company. duties include but are not limited to rough-ins, fit-outs, working with solar, undergrounds, and data. Reading and Interpreting drawings and plans, working well under pressure, ability to work independently and very punctual.

Fault finding, using power tools on a daily basis, planning and interpreting diagrams, carrying out conducted work, working with thermoplastic insulated cables, working with electricity, working on switchboards and protection devices eg. RCD's, fuses, C/B, o/loads etc. Installing HVAC air conditioners, problem solving, testing and verifying device operation, using software such as Simpro and Connect*

- Using the Adobe Suite on a daily basis to cut, edit and manipulate footage- In charge of all audio and visual equipment such as XF400 Canon video camera, LED lights, Lapel microphones, audio recording software and hardware and MEVO camera’s- Shooting awareness videos for such companies as Wear It Purple, Free-to-Feed, International Guide Dog Day and our own team’s events.- Setting up correct lighting for shoots and fitting subjects with lapel microphones for presentations on a weekly basis.- Audio editing and creation in Logic Pro and Ableton to accompany the video’s I shoot.- Using Adobe After Effects for titles and small animations for Belong’s social media pages.- Using programs such as Salesforce, Lithium and Zendesk for customer interaction via Instagram, Facebook and twitter.- Hosting regular meetings with our offshore team to talk about upcoming posts and events.

> Resolving the complaint or having an action in place and communicating this to the customer within five working days.> Written correspondence to the Telecommunications Industry Ombudsman and the customers regarding their complaint.> Complying with the credit negotiation framework and aiming to hit targets which are allocated out to the team.> External/Third Party or body complaints> Media risk or privacy breach complaints.> Keeping a record of the kind of complaints that we receive.

- Customer service.- Administration and data entry.- Development and maintenance of professional relationships with Telstra Executives.- Complaint management and dispute resolution.- Communication and stakeholder liaisons.- Maintaining customer rapport and confidentiality.- Preparation and management of incoming/outgoing correspondence.- Development of reporting procedures.- Extensive computer skills including Microsoft Office, MYOB and Siebel.- Ability to prioritise and delegate tasks.- NPS Advocate for Complex Customer Care Centre.Acting Team Leader - Generating data of complaints closed the day prior and sending out visual management data to the team on a daily basis. - Updating the board with productivity of the day prior and running the morning meeting with the team. - Running activity strings and making sure case managers follow the correct Follow Up (FUP) codes- Assisting my team in escalations- Reviewing un-resolved closures and making sure the right information is in there to prevent escalations.- Participating in Senior Leadership Team (SLT) meetings - Actively getting the team to participate in the morning meetings and talk about interesting complaints or feel comfortable to ask any questions to help them resolve their complaints. - Helping with issues and or listening to the case managers concerns in and outside of work and giving advice where appropriate.

> Customers Sales, General NBN enquires and Customer ServicePerformance Reporting> Data Analysis> Using Telstra systems such as SIEBEL, EBPM, RIGHT-NOW, NBNCO PORTAL, MICROSOFT OFFICE SUITEDealing specifically in FSAM’s ( Fibre Serviceable Area Modules ) Coffs Harbour and Armidale. Only calls coming through a specific Area, I was involved in helping customers out with all enquiries > Cease Sale Coaching > TIO Complaint Analysis > Designing Pamphlets for a NBN Referral Program – working closely with the centre managersWork Experience at Telstra Digital - Working with project manager’s and lead designers on creating banners for the Telstra website> Complaints Management.> Attending weekly meetings > Keeping with Telstra Advocacy and Values, – Take Ownership, Get it Right the First Time, Anticipate what you want, adapt to your needs, Simplify and Action Commitments Trust Each other to Deliver, Show you Care, Better Together, Find Your Courage, Make the Complex Simple

 Maintaining the online website, Dealing with customer complaints and finding resolutions Working as part of a team in conjunction with Graphic Designers, Photographers and Web Designers. Managing phone call cues and online orders. Advising customers regarding style and choice and deciding on which garments best suit them. Attending weekly meetings and discussing how to drive more sales and incentives. Using Google Analytics to analyse data of sales. Discussing monthly budgets. ‘Thinking outside the box’

 Working as part of a team. Visual merchandising and store presentation. Customer enquiries. Store opening and closing responsibilities. Financial management of store. Online orders and stock control.

 Working as part of a team. Visual merchandising and store presentation. Customer enquiries. Store opening and closing responsibilities. Financial management of store. Online orders and stock control.