Quality Assurance Specialist
Current- Serving as a Subject Matter Expert for auctions for 140+ stores in 8 states
- Reviewing the accuracy of online delinquency and auction paperwork and documentation to ensure adherence with state laws to reduce or eliminate legal liability
- Using a positive, proactive, and constructive approach to educate, coach, and reinforce Life Storage’s delinquency and auction-related policies and procedures to store team members and Area Managers, including.
- Assisting in the creation of auction-related training material and documentation, and the Auction Wizard
- Monitoring and providing support for company personnel via the Auction Help mailbox
- Conducting virtual audits to ensure compliance with company policies and procedures