Thomas Docherty Email & Phone Number

South Plainfield, New Jersey, United States

Confirm homeowners solar Appointments. Qualify all appointments from canvassers, sales representatives, dialers and homeowners. Make sure all information is correct on homeowners profile including tax information, homeowners income, homeowners address, and all pertinent phone numbers associated with appointment. Update any changes to the homeowners appointment according to the outcome of appointment.

New Jersey New York Pennsylvania Metropolitan Area

Transport customers safely between places.Drive to various destinations upon request with knowledge of the city and efficient routes.Assure that vehicle is maintained in excellent condition and cleaned regularly.Maintain neat and clean appearance and proved excellent customer service. Taxi service for residents and tourist in New York/New Jersey Metropolitan area.Taking the fastest and safest route.Provide superior customer service with a sense of urgency, safety and kindnessCongenial mature and professional demeanor.Helping to load and unload the vehicle.Utilize [company name] app on iPhone to navigate vehicleAccomplished more than 1,200 safe and successful trips in the span of 2 years.Demonstrated ability to deal peacefully with unforeseen circumstances or delays and use advanced driving techniques to better improve time management and safetyCreated Excel spreadsheet and maintained files to track mileage, maintenance, and miscellaneous expenses.

Livingston Nj

Verizon TelecommunicationsCustomer Telecommunications​​​​​ April 2011 to May 2013 Performs support work for the Consumer Sales/Service Centers including complex and diversified clerical duties requiring frequent independent judgment, extensive job knowledge and understanding of working relationships. Ability to work in a customer service environment with internal and external customers. Ability to work independently with minimum supervision. • Responsible for maintaining required productivity and quality levels and maintainingrequired service level results;• Profiency with various software applications;• Prepare reports with emphasis on accuracy, analyzing and summarizing data;• Computing mathematical data;• Perform adjustments to customer’s bills using mechanical and manual processes.

Livingston Nj

Consultant​​​​​​​ November 2010 to April 2011Contribute to Verizon's revenue results by selling Verizon FIOS, Verizon Broadband, entertainment & telecommunications products and services. Attain or exceed a monthly sales objective. Additional functions may include, investigate and resolve customer inquiries, disputes and/ or complaints on service, billing, rates, adjustments, and policy issues. Calling customers to negotiate collection of overdue bills and advising customers of service interruption for nonpayment of bills. • Arrange for the installation, disconnection, or changes of products and services;• Establish and assess customer credit information , while safeguarding customer Information;• Meet or exceed corporate sales objectives through interviewing and identifyingcustomer needs to proactively offer for sale Verizon FIOS, broadband & telecommunications products and services;• Operate a computer with multiple systems and applications to establish, update, and/orretrieve customer service data while simultaneously negotiating with customers and/ or other Verizon Employees;• Interact with other Verizon departments by telephone, in writing or via electronicsystems to achieve customer requirements;• Investigate and resolve customer inquiries, disputes, and/ or complaints on service, billing, rates, adjustments, and policy issues. Calculate rates and issues adjustments;• Promote a positive corporate image and customer perception of Verizon and maintain a high level of customer service on all customer contacts.

South Plainfield, New Jersey, United States

Retention SpecialistMomentum Solar - South Plainfield, NJJuly 2018 to PresentSaving existing Solar Energy projects from canceling. Answering all questions about solar energy., financing, company policy, billing, different types of solar panels and any general safety concerns regarding solar energy . Get allProjects permits approved. Also get projects up and running and ready for install as soon as possible .

South Plainfield, New Jersey, United States

Saving existing Solar Energy projects from canceling. Answering all questions about solar energy., financing, company policy, billing, different types of solar panels and any general safety concerns regarding solar energy . Get allProjects permits approved. Also get projects up and running and ready for install as soon as possible .

South Plainfield, New Jersey, United States

Saving existing Solar Energy projects from canceling. Answering all questions about solar energy., financing, company policy, billing, different types of solar panels and any general safety concerns regarding solar energy . Get allProjects permits approved. Also get projects up and running and ready for install as soon as possible .

Dial out to all homeowners pre qualified for solar energy and engage them in the advantages of solar energy versus they’re traditional electric provider. The major advantages of clean green energy . Make all homeowners aware of Goverment incentives to go green in they’re state. Qualify homeowners monthly electric bill and the advantages of a consistent price protected solar bill. Check Satelite imagery and make sure homeowners get enough sunlight on their roof to achieve maximum savings . Achieve all company sales objectives weekly, monthly, and quarterly to maximize income.

Tinton Falls Nj

Responsibilities Representative for the Direct Sales Department. I promote Optimum Cable products and services including, but not limited to, Digital Video, High Speed Internet, and Digital Phone. · Conduct quality face to face in-home sales presentations to new Optimum Cable customers. · Identify customer needs, wants, and desires in conversation and match with company products and diplomatically handle interactions with potential customers. · Reconcile daily sales orders in and keep documentation of sales orders. · Attend sales meetings in person and training sessions as directed by management. · Achieved established sales goals and quotas. · Work independently to promote the sales of Optimum residential products and services. Accomplishments I have brought my extensive knowledge, experience, and 15 plus years in the telecommunications industry to this position. Skills Used I have brought incredible work ethic to this position as well as my strong written and verbal skills. Most importantly I have brought my time management skills and my ability to prioritize.

Livingston Nj

The main purpose of the position is to save and retain current subscribers. In order to increase revenue growth, suggestive sales techniques should be utilized in order to upgrade customer's accounts to additional products and services. Use consultative sales skills to educate the customer on competitive pricing information and assist the customer in comparing and contrasting our products and services versus the competition. A customer-centric mindset is necessary in order to ensure long-term customer satisfaction. • Handle inbound disconnect/downgrade calls from existing customers;• Responsible for skillfully retaining customers through positive customer relationshipbuilding;• Diffuse the irate customer situation by utilizing strong listening skills and probingtechniques;• Identify reason(s) for disconnect and overcome objections in an effort to retain thecustomer;• Save and re-sell the value of our products and services by properly aligning theirfeatures, benefits and price with the needs of our customers;• Effectively transition from the save to upgrading the customer to additional productsand services;• Provide exceptional customer care across all call types including escalations,technical support and billing;• Track the primary reasons for requests to disconnect service in specific geographicareas by competition and forward the information to the appropriate departments forfurther investigation;• Take ownership of customers' concerns and act as a primary contact, providing name and telephone extension to help build confidence;• Act as intermediary between customer and appropriate departments to ensurecustomer satisfaction;• Maintain knowledge of all marketing campaigns, competitive campaigns/pricing, save offers, and make appropriate use of campaigns/save offers in retaining customers;• Provide explanation and interpretation of billing system information;• Provide one call resolution of all customer inquiries and concerns;

Somerset Nj

Cenmark MortgageMortgage Broker​​​​​​ November 2006 to April 2007 • Assessment of the borrower's circumstances (credit history; affordability);• Assessing the market to find a mortgage product that fits the client's needs;• Applying for a lenders agreement in principle (pre-approval);• Gathering all needed documents (paystubs/payslips, bank statements, etc.);• Completing a lender application form; explanation of legal disclosures;• Submitting all material to the lender.

North Bay Village, Fl

• Work independently to promote the sale of cable television;• Demonstrated leadership and a successful track record;• Secured sales/prepared documentation of sales orders while in customers home;• Worked flexible hours to accommodate customers;• Attained daily, weekly, and quarterly sales objectives.

Miami, Florida

Bellsouth TelecommunicationsService/Sales Representative​​​ December 1998 to December 2005 Handled Customer Inquiries on all Bellsouth Products such as Fastaccess DSL, Cingular Wireless, Voicemail, Complete Choice Package, Bellsouth Telephone Equipment , DIRECTV, and all telephone related services. • Trained new employees as they assimilated into call center atmosphere;• Successfully handled all customer service goals within department guidelines;• Analyzed customer's communications needs and recommended equipment needed;• Quoted prices and credit terms;• Handled all billing inquiries;• Successfully attained all sales objectives and customer service objectives.

Associates, Public Relations

Communication And Media Studies

Communication And Media Studies