Create the academic schedule three times a year to simplify and enhance the student academic experience and increase student retention. Carefully incorporate elements that prioritize students' career goals, ensure a balanced distribution of disciplines, and utilize the most effective teaching methods for faculty.Generate and distribute weekly and personalized Salesforce reports to organize and apply data on course registration, student attendance, grade tracking, and graduation plans. This promotes an accurate reflection of student progress and fosters collaboration across various teams.Leveraging both qualitative feedback and quantitative metrics helped enhance experiences for students and staff. Qualitative insights offer personal perspectives, while quantitative data provides objective performance measures. Combining these approaches allowed for targeted improvements and informed decisions, boosting satisfaction and outcomes across the board.

As a Program Manager, I played a crucial role within the academic team, directly contributing to the success and growth of our Undergraduate Program. My responsibilities encompassed a wide range of academic and administrative duties, ensuring the seamless operation of the program and providing exceptional support to both faculty and students.Key Responsibilities:Faculty Support: Served as the main point of contact for assigned faculty, ensuring timely preparation of course materials and supporting their teaching efforts.Collaborative Projects: Worked closely with faculty to develop and implement academic projects such as HBC, HFL, Start-up Challenge, and Social Impact Challenge.Student Support: Assisted students on academic probation, managed transitions such as leaves of absence, and offered academic advising and mentorship.Academic Administration: Supported the Deanery with academic disciplinary issues and helped the Registry with high-volume tasks like student matriculation and handling Advanced Placement and Transfer Credits.Event Coordination: Organized and participated in faculty conferences, events, orientation, graduation, and student leadership training, including presentations during Open Houses and recruitment events.Communication Management: Managed academic communications across platforms including online learning management systems, email newsletters, and digital screens.My role as a Program Manager allowed me to combine my passion for academic excellence with my skills in administration and student support, contributing to a dynamic and enriching educational environment.

Working in the Hotel industry for over a decade, I honed my skills and expertise in the hospitality industry through hands-on experience in various roles within a leading hotel. My career journey encompasses dynamic responsibilities in management, operations, guest relations, and team leadership. This role also allowed me to pay for my own tuition in my BSc and MA programs.From overseeing daily operations to implementing strategic initiatives, I have consistently driven excellence in service delivery and operational efficiency. My commitment to fostering a guest-centric environment and optimizing hotel performance has resulted in enhanced guest satisfaction and streamlined processes.My multifaceted background includes managing diverse teams, coordinating cross-functional departments, and ensuring compliance with industry standards. This extensive experience has equipped me with a deep understanding of customer service and the ability to adapt to evolving industry trends.