Thomas Dohle Email & Phone Number

Layton, Utah

Business Software Solutions is a leading Point Of Sale (POS) provider for over 30 years with thousands of customers worldwide. My responsibilities include:• Provide senior level technical support for Point of Sale software for restaurants, retail stores, and hotels. • Troubleshoot hardware and software issues remotely using a variety of remote desktop support platforms. • Test and document new software updates. Document and report software bugs. Research and test the compatibility of new hardware. • Train new employees and assist office staff with local technical issues. • Use SQL within the Visual Fox Pro utility to create custom reports and troubleshoot data issues. • Troubleshoot software and hardware issues within various Microsoft operating systems including Windows XP, Vista, 7, 8, 8.1, 10 and Windows Server. • Setup and configure online data backups using Carbonite online backup tools. • Created educational documentation of solutions to common technical issues for public and local use and posted the documentation on a public blog and internal SharePoint server.

Clinton, Utah, United States

• Provide excellent customer service. • Answer questions and assist customers in their crafting needs.• Receiving new merchandise and processing purchase orders. • Stocking shelves with new merchandise.

Clearfield, Utah, United States

• Assisted 1000+ users across 7 buildings with computer, networking, and printer needs using helpdesk and remote desktop applications.• Setup, configure, deploy, and maintain Dell Desktops, Laptops, Workstations Precision and Latitude laptops, Precision and OptiPlex desktops, and Samsung Slate tablets all running Windows XP, Windows Vista, or Windows 7.• Effectively troubleshoot problems with production critical equipment as quickly as possible and repair quickly to minimize production down time.• Assisted in deploying 460 laptops, mobile workstations, and desktops to users in 4 weeks during the 2012 computer lease upgrades. Prepared these computers for use by using Norton Ghost Imaging software.• Assisted Network and Server Administrators in repairing, configuring, and maintaining network servers using Windows Server 2003 or Windows Server 2008 R2.

Master Of Science - Ms, Information Technology, 4.0 Gpa

Activities and Societies: The National Society of Leadership and Success

Bachelor Of Science - Bs, Computer Science, Summa Cum Laude

Activities and Societies: Alpha Beta Kappa Honor Society

High School Diploma