Thomas Dohle Email & Phone Number

Layton, Utah

• Business Software Solutions is a leading Point Of Sale (POS) provider for over 30 years with thousands of customers worldwide. My responsibilities include:
• Provide senior level technical support for Point of Sale software for restaurants, retail stores, and hotels.
• Troubleshoot hardware and software issues remotely using a variety of remote desktop support platforms.
• Test and document new software updates. Document and report software bugs. Research and test the compatibility of new hardware.
• Train new employees and assist office staff with local technical issues.
• Use SQL within the Visual Fox Pro utility to create custom reports and troubleshoot data issues.

Clinton, Utah, United States

• Provide excellent customer service.
• Answer questions and assist customers in their crafting needs.
• Receiving new merchandise and processing purchase orders.
• Stocking shelves with new merchandise.

Clearfield, Utah, United States

• Assisted 1000+ users across 7 buildings with computer, networking, and printer needs using helpdesk and remote desktop applications.
• Setup, configure, deploy, and maintain Dell Desktops, Laptops, Workstations Precision and Latitude laptops, Precision and OptiPlex desktops, and Samsung Slate tablets all running Windows XP, Windows Vista, or Windows 7.
• Effectively troubleshoot problems with production critical equipment as quickly as possible and repair quickly to minimize production down time.
• Assisted in deploying 460 laptops, mobile workstations, and desktops to users in 4 weeks during the 2012 computer lease upgrades. Prepared these computers for use by using Norton Ghost Imaging software.
• Assisted Network and Server Administrators in repairing, configuring, and maintaining network servers using Windows Server 2003 or Windows Server 2008 R2.

Master Of Science - Ms, Information Technology, 4.0 Gpa

Activities and Societies: The National Society of Leadership and Success

Bachelor Of Science - Bs, Computer Science, Summa Cum Laude

Activities and Societies: Alpha Beta Kappa Honor Society

High School Diploma