Responsible for systems administration management that includes network, file and print services, hardware, software and application support, Windows Services, Active Directory administration, Windows administration, patch management, system backups, and monitoring.● Manages Windows Server and workstation patching, image building, and application deployments utilizing Microsoft System Center Endpoint Manager or Microsoft Intune.● Responsible for all Microsoft System Center Endpoint Manager upgrades and maintenance.● Microsoft Windows Server (up to version 2022) installation/rebuild, configuration, and administration on VMware or physical platforms.● Researches and provides Security vulnerability solutions for all Microsoft devices.● Manages Apple Macintosh workstations and mobile devices using Microsoft Intune.● Responsible for NetBackup and Dell Data Domain environment, providing backup solutions for VMs, Databases, and files.● Manages Active Directory, user accounts, passwords, mailboxes, databases, file-level permissions, Group Policy, and Organizational Units. ● Manages Microsoft Office 365 new version application deployments, accounts, and licensing. ● Provides Infrastructure support for Amazon Web Services. ● RSA Authentication Token account administration.● Reports requested data for IG, DOE, KPMG annual audits.● Responds to escalated ServiceNow incidents and changes for WAPA associates.● On-call 24/7 coverage support for all infrastructure server-related systems.

• Managed a remote team of 18 network and security engineers. • Provided administrative support, including business intelligence reporting for customers, also provided upper management with project updates. • Accomplishments included creating a new hire process, employee equipment service level agreement, and an annual review process. • Setup and provided centralized and automated metrics through PowerBI, RT tickets, QRadar, and Nagios.

• Oncall 24/7 to support the enterprise. Resolved outages and tickets.• Supported VMware infrastructure with a Netapp and UCS backend. Maintained redundant disaster recovery backups. Provided backup restores when requested.• Provided security updates and patching. Assisted with annual PCI compliance changes. • Managed onsite video conference, fire system, generator, and datacenter equipment.• Trained Enterprise and Servicedesk on new processes and provided technical documentation.• Additional experience with Azure, Veeam, Zerto, CommVault, Active Directory, Group Policy, Exchange 2010, 3Par, Hyper-V, and up to 2016 Windows Server Editions.

• Responsibilities included SCCM server upgrades, image building, application deployment, Windows updates, endpoint protection, reporting, Windows 10 upgrade migration, and asset tracking of company equipment and new equipment testing. • Centralized and updated Enterprise Support documentation. • Trained Enterprise support and Service desk on new equipment and procedures.

24/7 operations. Providing Oncall support for production systems, Microsoft Exchange 2007, NetApp Filers, Microsoft Server 2003-2012, Windows XP-8, Office 2007-2013.Accomplishments:-Created a universal stand-alone Zero-Touch Window 7 workstation Image for the Desktop Support team.-Built and implemented SCCM 2012 for the enterprise. Including the following: PXE boot Windows 7/8 Lite-Touch Images, complete custom task sequences, application deployments, monthly Windows Update testing/deployment, annual reporting for asset tracking, and driver pack updates. -Enterprise upgrade from Microsoft Office 2007 to Microsoft Office 2010.-Lead on building and implementing a new SCSM 2012 Ticketing System.Daily responsibilities included:Resolve support tickets for System Engineers and Technical Support.Deploy software packages through Microsoft SCCM 2012.Develop Microsoft Windows workstation images using SCCM 2012.Implement System changes for Developers in production applications and databases.Monitor Microsoft Windows Server backups.Maintain disaster recovery backups through NetApp Filers.Monitor and provide Storage solutions for SQL and Oracle Databases.Monitor production services on Redhat Linux and Tru64 Unix Servers.Monitor VMWare 5.5 Virtual environment.Monitor Performance and reliability on Citrix PS4 and XenApp 6.0.Maintain Overland Tape Library and Quest Netvault backup system.Create and update documentation on technical procedures.Maintain Quest Big Brother and Microsoft SCOM 2012 for monitoring production.Train Level 1 Helpdesk and Level 2 Desktop support on new systems and procedures.Maintain and patch TechExcel ServiceWise helpdesk system. Work with hardware vendors to negotiate equipment prices, new technology, and services.Research and recommend equipment required for new branches and projects.

• Executive support lead for the owners of the company.• Repaired Dell Desktops, Dell Laptops, WYSE Terminals, Mobile devices, and Zebra label printers.• Researched and recommended computer equipment required for new branches and projects.• Developed and deployed computer images for the company’s Dell workstations using Ghost and MDT.• Provided support for production systems. • Actively worked with Microsoft Server 2008, Active Directory, Microsoft Exchange 2007, Microsoft Windows and Office products.

• Took calls and troubleshoot end-user computers, warehouse operations, and application issues.• Lead on TechExcel ServiceWise ticketing system. Helped with the constant changing of workflows for management and patching to new versions.• Trained new hires for the Helpdesk team.• Developed reports for Helpdesk call stats, and worked with techs to offer improvement.• Set up new user accounts for Active Directory, Lotus Notes, Exchange, OCS, Dynamics AX, and multiple in-house applications.• Monitored iSeries and Netvault tape backups.• Updated and created documentation for Helpdesk procedures.

• Worked with clients to troubleshoot computer hardware and software problems. • Dell certified training in Dimension, Inspiron, and XPS systems. • Competitive fast-paced environment based on performance and scores.

Supported 2003 AD and ExchangeCompany Hardware support for Dell laptops and HP Printers.Maintained asset management for computer equipment.

Sold auto parts and automotive accessories.Installed 12-volt equipment on automotive vehicles.Installed truck campers/toppers.Class 4 forklift operator.Assisted training new employees on installs.

Assisted desktop support with projects and troubleshooting.Maintained computer equipment inventory.