Thomas Donatien Email & Phone Number

Charenton-Le-Pont, Fr

France

Nickel is a leading French neobank with more than 3.5 million accounts opened.After its success in France, Nickel launched its activities in Spain at the end of 2020, in Belgium & Portugal in 2022 and Germany in 2023.As the Head of International Development I am managing the team in charge of :- analyzing the most interesting markets for Nickel and launching our activities in those new countries- coordinating the internalisation of Nickel

Paris, Île-De-France, France

In charge of successfully expand Nickel into new countries in Europe by setting up branches from scratch• Analyse the country: consumer habits, local behaviours, trends, entry barrier…identify business opportunities and understand the market• Assess the local environment (tax, regulation, etc.)• Identify key potential partners, contact them, present Nickel with the aim of signing a win-win cooperation agreement• Validate the expansion with the BNPP surveillance committee (global project, timeline, business plan…)• Coordinate the passporting process and the relationship with the local regulator• Recruit the best local team (country manager and the local heads of sales, marketing, compliance, operation and finance)• Manage the international expansion project timeline and align all Nickel central teams toward launch: product, marketing, sales, legal, operation, HR, IT, general secretary

Toluca, México, Mexico

Independent consultant in business development and entrepreneurship (working with individuals to initiate a business from scratch and helping young companies to grow).Training companies such as General Motor, Mane on innovative tools (business model canva, lean canva, design thinking...)

Toluca, México, Mexico

Délices Maison Sucrée offers delicious pastry (inspired by French pastry) and gourmet beverages (mexican premium coffee, hot chocolate...).Opening 4 boutiques and 1 production center in 3 years.

Guadeloupe

• Managed a team of 8 project leaders and 5 trainers• Headed the E-commerce activities• Coordinated commercial launches in order to respect time to market and to increase customers satisfaction• Analysed impacts of new offers on sales/customer relations processes with the objective of maintaining quality and homogeneity by 90%• Collaborated with the marketing department on business opportunities based on customers’ needs in order to increase sales in new digital products and services• Developed business cases with emphasis on ROI and presentation to the executive committee• Created training modules (news offers and services) and coordinated (planning and human resources) their deployments to distribution network for every trading period• Supervised commercial information systems and all projects based on it (annual budget: 5 M€)

• Managed a team of 5 project managers• Oversaw the E-shop project (budget: 1 M€) resulting an increase of 20% of online sale after only 6 months with the objective of reaching 30% in 2 years• Led the online customer care project (budget: 2 M€) increasing the users from 10k to 110k in 2 years• Improved the commercial information system (budget: 1,5 M€)• Supervised the calling and emailing campaigns (500 k€ total revenue)• Coordinated 3 call centres

• Led process management project: ISO 9001 (36 months) which resulted in more than 130 business processes models used by the Executive Committee• Carried out a Workflow for the Roaming activity (16 months)• Coordinated ERL project - Electronic Registered Letter (12 months) permitting to save 100 k€ per year

International Mba, Entrepreneurship/Entrepreneurial Studies, Beta Gamma Sigma Member (Top 10%)

Activities and Societies: Awards: Beta Gamma Sigma member Semi-Finalist, IE Venture Day Madrid Finalist, IE Venture Day México#8 MBA.

Master’S Degree In Information And Decision Systems, Information System Management

Master’S Degree In Information And Decision Systems, Information System Management

6 months internship

Classes Préparatoires + Deug Mias