Thomas Doner Email & Phone Number

Itasca, Il, Us

Lead pre-sales acquisition activities, industry-based strategy design, create and document new use cases, and author the blueprints that enable our Client Onboarding teams to more efficiently implement new customers at greater scale. Current teams I lead are : Solution Consulting, Strategy Architects, Solution Architects.

Itasca, Il, Us

• Lead a combined team of Fraud Implementation Architects, Project Managers and Fraud Consultants responsible for the successful and strategic deployment of our fraud and digital identity solutions remotely• Develop expertise through improved internal and external training programs that ensure new and existing clients are set up for success• Champion leadership across all areas of the business to provide strategic guidance and fraud consulting aimed at solving client use case and broader industry problems. Serve as thought leader and execution specialist in client retention and prospect procurement situations• Create and refine internal processes designed towards retaining technical knowledge while also capturing the integrity of our implementations• Establishing scalable framework that enables consultants to capture pertinent performance metrics to enable a proactive model of consulting and support• Led merger efforts to combine Professional Service and Implementation Teams

Itasca, Il, Us

• Led team of Fraud Consultants and Fraud Data Analysts directly responsible for consulting on Fraud strategies and operational tactics to mitigate risk• Developed and deployed analytic processes empowering a team of consultants to educate clients on Fraud Performance and overall risk • Provided individual consulting to our most sensitive and enterprise-level clients in Fraud Strategy and Operational Consulting• Collaborated closely and frequently in pre-sales activities providing fraud and operational expertise to prospects • Established cross-departmental relationships to advocate for client needs and use cases in the evolution of Accertify products

St. Petersburg, Fl, Us

• Led global team consisting of Fraud Analysts, Investigators, and Fraud Supervisors• Owned and deployed risk strategy for all lines of business and responsible for operational efficiencies • Responsible for YOY reduction in chargebacks and review rates as a result of agile fraud management and deep knowledge of the market and industry• Developed new agent KPIs to accurately rate and develop employees aiming to provide continual feedback toward personal brand development

St. Petersburg, Fl, Us

My main job duties are to create and maintain fraud strategies for HSN- a $2.4 Billion retailer in online/telephone/mobile/shop by remote environments. In comparison to LY, was part of the team responsible for a queue reduction in manually reviewed orders by 30%, while still sustaining a Chargeback Loss of below 1%. I provide support to Senior Management by continually developing seamless Fraud Detection, identifying and addressing new fraud patterns, creating new rules and logic within our Fraud Platform. I stay current with industry trends, and continually am seeking new vendors and testing new software with an overall focus towards minimizing company loss and increasing customer growth. I am responsible for process analysis through reporting and testing, deployment of new services, individual coaching and development and consistent support to my team as needed. I am also responsible for new hire selection and training, rolling out of new policy changes and continual on the job training for staff.

St. Petersburg, Fl, Us

Responsible for working incoming chargebacks for all payment types. Worked chargebacks in all cycles.

St. Petersburg, Fl, Us

Created and maintained department SOP's. Assisted in New Hire Training & Development. Created reports that separated Fraud from Non-Fraud losses. Handled escalated customer issues and worked with other areas of business to simplify and streamline processes.

Office Manager duties included, but not limited to, schedule meeting with vendors, coordinate travel arrangeents for myself and for the President. Orders parts via multiple numerous platforms (email, fax, phone, social media). Responsible for warehouse layout design and hiring of staff, oversaw warehouse operations, created schedules, loading/unloading shipments when needed.Also solely responsible for handling all business ledgers, company deposits and payroll.

New York, Ny, Us

Chargeback Leader for the Merchant Dispute Team. Team Leader who provided support and assistance to other team members on various newly implemented systems. Assisted in creation of manual creation for training of colleagues in India.