Thomas Donovan Email & Phone Number

Tampa, FL, US

• As a self-employed consultant, offer contracting firms/banks/insurance companies a seasoned professional with Project Manager/Business Analyst skills, including client assistance as follows:
• Most recent engagement with CETO, defined and documented company processes and strategies via best practices of long-time consulting in revenue enhancements, workforce management, and operational efficiencies/process.
• Model current “as-is” and project “to-be” business workflow processes.
• Define business reporting requirements including content, layout, and other characteristics.
• Ensure project planning with key Product deliverables are completed on time.
• Help define and document company processes and strategies via best practices of long-time consulting in revenue enhancement, operational efficiencies, core banking, integrations, and M&A.

Westerville, Ohio, US

• Contract role @ Liberty Bank (Owners Bank) as a Digital PM, was responsible for driving the development and implementation of new core banking and multi-vendor systems to support Lending and Credit digital onboarding.
• Talented and motivated technical AND business-oriented PM that managed the customer onboarding experience from end to end, including project planning, coordination, and execution.
• Collaborated with cross-functional teams to ensure timely and accurate delivery of onboarding/underwriting/production/transactional materials and processes
• Coordinated testing, project planning, RAID’s for Phase 2 (Lending and Credit Card), along with preparation of data for monitoring/analyzing customer metrics to identify areas for improvement (lessons learned) and.
• Stayed up-to-date with Lending and Credit Card digital industry trends, regulations, and best practices in customer onboarding/mobile/digital experiences and drove product improvements
• Maintained a deep understanding of industry digital banking products

Plano, Texas, US

• Program Manager for Financial Consulting Ops assigned to Truist to design, implement, and manage complex global cross-business-unit programs with business-critical outcomes. Led business system and process creation for.
• Partnered and collaborated within Consulting and with senior leaders and other key business partners to develop and implement cohesive strategic programs.
• Developed content and business requirements to operationalize, launch and scale transformation initiatives. Captured operational & business requirements and successfully established and executed on strategies and.
• Leveraged process management best practices. Demonstrated effective process management through process design, process optimization, execution, and service excellence, emphasizing principles of efficiency, simplicity.
• Focused on end-to-end cost management, effective use of resources and feedback in all processes, effective and timely issue resolution, and root cause analysis. Established criteria and developed reports and analyses.
• Designed and delivered effective program communication and presentations to all levels of management within and beyond Consulting. Executed multi-channel communication & training plans to ensure programs achieve.

Westerville, Ohio, US

• Treasury Product/Project Manager for Bank of Oklahoma/Cobiz Bank Merger Integration Project. Was responsible for reviewing project plan to determine time frame, funding limitations, procedures for accomplishing.
• Identified and managed project dependencies and critical path items pertaining to complex project plans having multiple inter-dependencies such as departments, vendors (SBC, Fidelity, Compaq, Cisco) and processes.
• Reviewed status reports prepared by project personnel; modified schedules or plans as required including quality assurance test plans and quality assurance testing.
• Managed weekly/monthly reporting process; helps prepare information deliverables for O&T Project Manager Officer (PMO) regarding progress toward project planning and milestones.

Westerville, Ohio, US

• Data Conversion Squad Lead for Key Bank Consumer Lending/Home Equity Transformation Project. Was responsible for leading all technology activities pertaining to Data Conversion:
• Deconversion programs/changes
• Account number conversion/design for downstream interfaces
• Test events support

Menlo Park, CA, US

• As Project/Product Delivery Manager, was part of the Information Management team that owne the insights, BIN, reporting, and dispute resolution products within Chase Merchant Services globally. In this highly.
• Created business cases and project charters for new products and enhancements
• Ensured project planning with key Product deliverable's were completed on time
• Drove approval and technology commitment for roadmaps and insertion on the book of work
• Identified business requirements and change controls
• Managed business decisions and clear roadblocks for successful project completion

Salt Lake City, Utah, US

• Project Manager/Workstream Lead for Interfaces (50+ interfaces/600+ touchpoints) for a major Core Loans/Deposits Transformation Project (TCS BaNCS)Managed and consulted with Bank Technology, Back and Front Office.
• Worked with all Bank and Vendor leadership, technology teams, and analysts to develop comprehensive plans with achievable milestones and measurable results.
• Made certain Deposits Operational and Core Transformation leadership was kept informed and able to make timely decisions about critical program issues.
• Reported to the Core Transformation Deposits Release Executive and lead critical organizational activities, such as creating strategic solutions to help improve the overall flow and function of work throughout the.
• Drove the strategic planning and prioritization in alignment to the Core Transformation timeline for project management, change control, change implementation and coordination of all projects and initiatives.
• Leader who had excellent influencing, collaboration and communication skills, was highly credible and had the experience, energy, and discipline to bring critical oversight across multiple initiatives.

• Established consulting company through sub-contracting with Profit Solutions and delivered on-time, on-budget revenue enhancement and profit improvement work product, including client assistance as follows:
• Took time off to explore hands-on project management training (USF Project Management Certification), worked to expand network of professional colleagues and industry professionals, and strengthened family.
• For subcontracts with Profit Solutions:o Defined customer objectives, business needs and scope, and systems requirements for marketing and client management.o Provided work schedules for projects. Documented project.

Alpharetta, GA, US

As a Senior Managing Consultant in the OFSAA (Oracle Financial Services Analytical Applications) Practice within EPM, was responsible to assist ROLTA clients and fellow consultants/sales/developers as follows: ~ Designed and led complex finance transformation programs, supported by the Oracle EBS, Hyperion EPM, OFSAA, Billing and Oracle BI technologies.~.

Armonk, New York, NY, US

With IBM, Mr. Donovan played a number of transformational project management and business analyst roles, including: ~ Technology Transformation - Business Requirements Review, Enhancement, and Validation role for a Global Bank mainframe core system replacement project~ Technology Transformation - Core Banking Functionality Validation role for a Leading.

Austin, Texas, US

Mr. Donovan provided management and “hands on” profit improvement and cost saving process re-engineering consulting services, focusing on mid-tier banks and credit unions.He created an organizational structure for new revenue enhancement practice, including hiring, sales/marketing material, project/delivery management, and creation/utilization of best.

Mooresville, North Carolina, US

• Mr. Donovan assisted in restarting Retail and Commercial Banking consulting practice with focus on Revenue Enhancement, Payments and Exception Processing, Cost Savings, and Process Improvement/Re-engineering..
• Managed 2 projects for top 10 banks in N. America: provided strategies amounting to $80MM; $35MM implemented.
• Managed 2 projects for $5B US bank: $17MM in RevE and cost savings improvements.
• Managed RevE project for $15B US bank: $33MM in strategies.
• Managed RevE project for $20B US bank: $13MM in retail/LOC strategies.Responsibilities: * Oversaw client projects from scope definition to delivery.* Trained, coached and developed a team of RevE consultants.*.

Furnished operational, organizational and change management consulting services to all financial service providers including banks, insurance companies, mortgage brokers, credit card companies and thrifts. Assisted in redesigning business processes to make the client more effective and efficient. Delivered a keen understanding of client current and future.

Milwaukee, Wisconsin, US

• Assisted clients in selecting, developing, and implementing operational processes and technical solutions: needed to provide organizational, product and customer profitability information. Data gathered, researched.
• Revenue enhancement studies, coupled with short term and non-earning asset management
• Product pricing, profitability analysis, design and marketing
• Operations analysis, re-engineering, and float managementManaged $10-$25 million projects with teams of 3-6 field consultants. Assumed high levels of project responsibility - including analysis, project management.
• Presented $40 million in balance sheet engineering opportunities at large commercial banks in the states of Wisconsin, Michigan, Ohio and Virginia, with direct impact to Carreker~Antinori’s bottom line of $9 million.
• Performed post-implementation audits to measure, document and compare benefits/expenses vs. original estimates.

Specialist in facilitating customer-focused Information Technology, Management, and Banking solutions for financial services clientele. Expert in selling recommendations/business cases to top Information Technology, Retail and Commercial Banking management by tying information technology to business strategy. Recruited and managed bank consultants for.

Provided general consulting services to small businesses, focusing on the areas of strategic/tactical planning and office automation. Services included defining user requirements, design, development (including database programming), and documentation, testing and training.

Instructed bankers on "Introduction to Personal Computers". Initiated course design, development, and hands-on training technique to better assist students in learning development.

London, GB

• Managed Deposit Products and Compliance Project Management. Responsible for analyzing, developing and maintaining Retail and Commercial Deposit products and projects, regulatory compliance issues, computer system.
• Effectively streamlined tasks, increased productivity and quality, resulting in elimination of 6 positions.
• Key member of statewide branch productivity team, resulting in annual savings of $900,000.
• Developed, implemented, and managed projects such as: year-end IRS Interest Reporting and Department Project Reporting Database for use by the user-community.

London, GB

Managed and enforced data policies, standards, and procedures set forth by Information Technology. Coordinated program and job control language modifications for mainframe systems. Recommended enhancements to keep pace with changing technologies. Managed 10 technicians.

London, GB

Analyzed management methods to improve workflow and simplify reporting procedures. Managed technology/business propositions and coordinated physical moves with Facilities Planning. Assisted with consultant research and procedural studies. Advised Chief Information Officer in technology and personnel decisions.

London, GB

Designed and managed personal computer applications for the statewide Technology Centers. Developed bank wide user-designed applications with little development time: Home Equity Tracking System (Paradox), Student Loans Tracking System (Dbase III).

London, GB

Streamlined administrative tasks by exploiting personal computer technology for the Department. Established state-of-the-art computer and audio-visual center for use by Applications Development. Developed graphical and interactive presentations through the use of PC tools.

London, GB

Provided technical expertise necessary to test and implement mainframe computer application software and hardware enhancements. Functioned as a liaison between Central Processing, bank users and Applications Development. Coded JCL for mainframe IBM computers.

Certification, Project Management

Bai Graduate Banking Degree (2 Of 3 Yrs Completed), Bank Operations & Technology

General Banking Degree, Banking

Bai Graduate Banking Degree - Honors, Banking Operations Management

Mathematics And Computer Science