Thomas Dowdell Email & Phone Number

White Plains, NY, US

Tokyo, JP

• Executed end-to-end procurement processes for diverse categories including hardware, software, and consulting services throughout U.S. and Canada; implemented best practices that streamlined workflows by 40%.
• Utilized D365 and Coupa eProcurement platforms to streamline purchase order generation and manage the procurement lifecycle.
• Drove efficiency improvements in handling high-volume ticket queues in ServiceNow, consistently meeting SLA targets and reducing backlog, ensuring timely and effective service delivery across teams.
• Optimized supplier agreements by consolidating cross-service line contracts, reducing redundancy by 30%, and driving cost savings.
• Implemented software license tracking systems, enabling a 15% reduction in licensing costs while supporting cost control and compliance across IT, procurement, media, and finance departments.
• Produced and presented detailed financial reports for a $15M+ Cloud Computing Environment, facilitating accurate P&L allocations and budget management for AWS, Azure, Cloudera, and Snowflake.

• Purchased supplies for corporate offices, schools, and houses, overseeing procurement for up to 50+ locations monthly and ensuring on-time delivery within budget constraints.
• Oversaw all online business accounts, coordinating purchased and processing returns for an inventory portfolio worth $2M annually.
• Deployed and administered Apple OS installation and applications using JAMF Mobile Device Management Software.
• Reduced annual costs by $200K in 3 months through supplier negotiation and contracts optimization.
• Optimized department efficiency by 30% in 6 months through strategic vendor partnerships and effective inventory management.
• Reduced spending by 25% in 4 months by renegotiating contracts and consolidating vendors.

Mount Kisco, NY, US

• Achieved a customer satisfaction rating of 95%, resulting in enhanced repeat business.
• Developed SQL queries to analyze inventory turnover ratios, identify slow-moving items, and optimize stock levels based on sales trends and customer demand.
• Successfully increased in-store sales revenue by 15% over the course of six months through proactive customer engagement and relationship management.
• Conducted monthly reconciliation of online orders, identifying and resolving discrepancies, resulting in a 5%reduction in outstanding payments and returns.
• Utilized data analysis to implement efficient inventory management strategies that reduced excess stock levels by 20%, resulting in major cost savings and leading to a 25% reduction in aged inventory.

• Performed hardware and software installations on 40+ desktops and laptops: Windows & Mac OS
• Maintained detailed documentation 100+ support requests and resolutions in a ticketing system, enhancing issue tracking efficiency and reducing average resolution time by 20%.
• Configured and regulated company iPhones and iPads using JAMF Mobile Device Management (MDM) software to ensure 100% compliance with security protocols.
• Assisted in troubleshooting and diagnosing technical problems, resolving 45% of issues independently and escalating complex issues to senior IT staff when necessary.
• Conducted financial analysis using Excel and SQL to provide insights into company performance and trends.